J.P. Farmer | Page 3

My family and I came in unannounced on a busy evening and were greeted quickly. J.P. was thorough and efficient with both of the customers that he had at the time. After a test drive, we came in and talked were greeted quickly. J.P. was thorough and efficient with both of the customers that he had at the time. After a test drive, we came in and talked numbers and eventually made a sale. Great dealership and staff. The only thing that I would have changed was when we purchased the vehicle we did not know until signing the papers that it only had 1 key and no key fob. $160.00 and a trip to their service department later we had a replacement computer chip key and a programmed key fob. I think that this should have been done by Lafontaine before it even went to the used car lot. Offering a 2011 vehicle with full power and only one key was a little odd, especially being at a GM dealer. More

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JP Farmer was one of the best salesman I have dealt with in the last month or so in my search for a used vehicle. He took the time to show me what was in my price range & stayed with me through the whole p in the last month or so in my search for a used vehicle. He took the time to show me what was in my price range & stayed with me through the whole process. Even Jerimiah was working in my favor on the financing! I had no idea that I would ride away that day in a new vehicle. More

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My wife wanted to replace her well-used vehicle which had been a workhorse for years. We wanted to stay with the GM label as our older vehicles had been good cars to own. We decided to go to LaFontaine due t been a workhorse for years. We wanted to stay with the GM label as our older vehicles had been good cars to own. We decided to go to LaFontaine due to their proximity to where we live and I am glad we went. The selection was what I expected. The service is where the expectations were beaten. I have had some pretty poor experiences in the past with pushy, unfriendly, even hostile salespeople so I was dreading this visit. I could not have been more wrong. JP Farmer was our contact and he was friendly and courteous. He was not in the least pushy or negative, even when we spent a long time reviewing cars, even well past the normal hours of business. He answered all our questions quickly and accurately and clearly explained all our options regarding trade-ins and such and had an extremely good knowledge of the vehicles we tested. Once my wife selected her gently used Equinox LT, we were turned over to Jeremiah Alvarado who was also excellent to work with. Even after we hit a speed bump with the financing that could not be corrected till the following Monday (we went in late Friday) he set us up with a dealer "demo" so we could try out the car for the weekend and as soon as the financing was sorted out they had ,y wife take the vehicle in to be detailed, temp plates installed and so on. They even bought my wife and son lunch in the Bistro they have in the facility so they weren't sitting in some crowded, smelly waiting room like I have experienced in the past. I would definitely recommend this used car dealership to anyone I know and when it is time to replace my car (within 2 years) I will absolutely be going back there. More

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My husband and I were looking to buy a mini van with less than perfect credit. J. P. worked hard to make that happen. He was right on top of things from the start. I felt like we were the only customers h than perfect credit. J. P. worked hard to make that happen. He was right on top of things from the start. I felt like we were the only customers he was dealing with. We found a van that was within our price range and had the vehicle by the next day. While we were waiting for the paperwork to be finalized before we signed, J.P. bought us dinner at the amazing bistro in the dealership. I would recommend J. P. Farmer to anyone looking for a car. He made it painless and fast to purchase a van I love. Thanks again J.P. Cathy Fox More

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SEEING I HAD TO REWRITE THIS HERE WE GO AGAIN...I HAVE E-MAILED TO MANAGERS NO REPLY...THEY ARE AFRAID TO PUT ANYTHING ON A E-MAIL..THAT THEY MAY BE BOUND TO DO...THERE OVERALL SLOPPY IN HOW THEY DO PAPER E-MAILED TO MANAGERS NO REPLY...THEY ARE AFRAID TO PUT ANYTHING ON A E-MAIL..THAT THEY MAY BE BOUND TO DO...THERE OVERALL SLOPPY IN HOW THEY DO PAPERWORK...THERE GOOF UP AND EXPECT US TO PAY FOR IT...THEY GOT MORE DOWN PAYMENT THAN WE WANTED DOWN, AND IT ISNT GOING TO CHANGE OUR PAYMENT ANY.....NOW WE WILL E-MAIL OWNERS TO SEE IF THERE IS A RESPONSE FROM THERE...WONT OWN UP TO DAMAGE FOUNF AFTER SALE.....WHAT A JOKE More

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I was so stressed and needed to make a purchase right away, I wasn't the most friendly customer at the time and still was given awesome customer service. I'd highly recommend all my friends who are too b away, I wasn't the most friendly customer at the time and still was given awesome customer service. I'd highly recommend all my friends who are too busy and want to make important decisions with excellent staff support. I was treated like I was buying a Bentley! I will definitely be back:) Thanks J.B. More

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What a great experience! JP was very friendly and so patient. He worked hard to find me what I needed and listened to what I was looking for. The finance department was also very friendly and did a grea patient. He worked hard to find me what I needed and listened to what I was looking for. The finance department was also very friendly and did a great job explaining everything.Best cutomer service I have ever had at a dealership. I have already reccomened several people to JP as well as the dealership. I will definitely be a returning customer. More

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