J. Patrick Hunter | Page 6

A comprehensive nightmare tale I am an Operating Engineer by trade and a lifelong car enthusiast. As such, I highly recommend NOT purchasing a Mercedes. I have owned my AMG Mercedes I am an Operating Engineer by trade and a lifelong car enthusiast. As such, I highly recommend NOT purchasing a Mercedes. I have owned my AMG Mercedes for close to three years and it is the furthest thing from a luxury brand I have ever experienced with three dealerships all delivering "Second class treatment". The build quality of my car is horrible and has remained poor despite MANY visits to the dealer. The paint is soft which cost me $1500 to have the paint corrected and protected as the dealership buffed off most of the clear coat which is now down to 35 microns of paint left in some spots which should be 70-90 microns. I had a major leak in the trunk which was repaired. The rear decklid has been repaired 4 times over the past 3 years for vibrations and still vibrates. I’ve had the battery fail on me which left me stranded twice. The rear back-up camera fails intermittently (still not fixed). I had a whistle above 40mph for TWO YEARS before they found the warped plastic grille causing it. I’ve had both headlights fog up internally which was repaired under warranty but will affect the longevity of the internal electrics of the headlight system. There is a major recall as of 2017 that is still not done! I was told the car came with a limited slip rear differential and almost found out the hard way it was not equipped with one. Over $3000 later, the car is now fitted with an LSD from a 507 edition. My luxury car does not have real leather, instead it is called MB-Tex. Plastic and rubber is not luxury in my opinion. My glass roof has been popping and leaking for years and taken apart several times. It no longer pops, but it leaks so bad my headliner and front seats are stained, even though I purchased 3 warranties (Manufacturer, CPO and Extended warranties = $, $$$.$$), they want money for labor to investigate before they cover it which became an aggravating negotiation. My engine cover was damaged on a repair and they tried to hide it. In August of 2019, the Air Conditioning failed. When I tried to drop it off, I was told the lot was full and they were "swamped". That tells a lot about the brand. On several occasions I had rude valets, one went so far and dropped my keys on the hood and gave that “look”. I bought the car with 2500 miles, barely a CPO it was so new, and I found out it had an aftermarket tune installed so they are not doing the CPO proper checks, and I purchased vehicle from Manhattan Mercedes, a manufacturer owned dealership. Rockville Center Mercedes put the wrong engine oil in my car as reported by my oil analysis from Blackstone Laboratories. My engine has rattled on startup from the day I purchased it but I’m told its "normal" or "within operating guidelines" when it is really loud and has the wrong oil in it. My engine has whined under load which I was also told is normal, 3 years later they are replacing the idler pullies. Even $4000 worth of exhaust modifications couldn’t drown out the whine. I had strut tower bushings replaced which only temporarily solves an issue like my older Volkswagen did. The transmission shifts harshly so I’m told to drive it in a “Sport+” mode…. really? Comfort mode should be comfortable, I would expect the harshness in the sport modes… My car is a 2014 and the last year of this body style. Older versions had major engine issues such as failed head bolts and catastrophic failures due to camshafts and lifters. So, my car is unreliable and non-luxurious and that is obvious, but the Carfax is "clean". What I have noticed over the years is the poor loaner car quality. They are mostly base model CLA's, c300's, I had an E class once and a few SUVs. Almost every car has quality issues. Some from poor body work (someone’s future "deal", most like their worst nightmare), others from just being poorly built ala rattles, clicks, squeaks and such. This was undoubtedly my first and last Mercedes. Even if I hit lotto or some other glorious windfall, I will NEVER own another Mercedes. By and far, the most expensive, most poorly built and poorly supported brand I have ever dealt with. I have owned several BMWs, several Cadillacs and both are far more luxurious than any Mercedes I have driven over the past three years. I’ve also owned a couple of Fords and a Pontiac. Do not buy a Mercedes, you have been warned. An extremely frustrating and jading experience and I can’t wait for it to be over. More

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Excellent in every aspect (see below to Dr Exler) [email of May 2, 2019] Dear Dr Exler, I write as a follow up to my below emails of February 7, 2019 to Dr Zetsche and you. I wish now to expres [email of May 2, 2019] Dear Dr Exler, I write as a follow up to my below emails of February 7, 2019 to Dr Zetsche and you. I wish now to express my thanks and my renewed confidence in your premier brand of cars, which my family have driven since 1956. Of my seven months ownership, my now replaced car was off the road for seven weeks. We have been through frustration, despair and ultimately fear: for a continuously malfunctioning trunk that would not stay closed, the dangerous broken back door lock and ultimately the power steering failure with my wife driving by herself in isolated country. However, that is behind us. The “substitution" of my old car for the new identical vehicle could not have gone more smoothly. Your MBM team members, well led by Tom Shanley, all showed the most genuine concern and attention to every detail and showed such high touch skills for you to be very proud. I had Patrick Hunter explaining to me the procedure contemplated, with nothing being too difficult, and Nesto Sibilla leading the logistics. Nesto anticipated my every request and executed perfectly and so efficiently without reminder or explanation from me. This was service as good as it gets, but more so - even compared to being in a 5 star hotel, riding on Concorde or dining in the finest restaurants. As always, Adam Havriliak was the stalwart of the service department and Edwin Yanes helped me understand the complexities of the many sophisticated systems in the car! I am very grateful to your team at MBM and I hope you will give each of your fine people due recognition. So thank you for making a bad situation good, I believe in the most honorable and appropriate manner. More

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Purchased new 2020 GLE Great dealership! Elaine was very responsive in answering my questions and would recommend her and the dealership to other Benz buyers! Managem Great dealership! Elaine was very responsive in answering my questions and would recommend her and the dealership to other Benz buyers! Management also made going through paperwork very smooth and informative. They were definitely well-prepared. More

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Mercedes-Benz Manhattan is absolutely the best dealership I’ve ever had the pleasure of doing business with in my 25 years of driving. Elaine took great care of me from is absolutely the best dealership I’ve ever had the pleasure of doing business with in my 25 years of driving. Elaine took great care of me from our initial meeting all the way through vehicle pick-up and I’m confident she will be there for me throughout my lease if any questions arise. Elaine and her colleagues are the gold standard for how to treat customers the right way and have now earned my future loyalty. More

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Perfect Cherlyn and Patrick Hunter were wonderful! Thank you so much for your help in getting me into my brand new GLA! Kareem was also extremely professional Cherlyn and Patrick Hunter were wonderful! Thank you so much for your help in getting me into my brand new GLA! Kareem was also extremely professional. More

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Never trust them Actually, I posted this rating last month, which prompted MB to call me and requested from me the removal of the post while promising me to take care Actually, I posted this rating last month, which prompted MB to call me and requested from me the removal of the post while promising me to take care of my concern. No action was taken and all I received was a phone call or two and then they forget my concern. Also a representative called me and told me she is not going to work with me at all because my contact reduces her bonus that month. Here is my rating. I really did not expect the deal to go down in this manner at all. Last week I agreed to buy a used GL350 from MB of Manhattan, that was worth around $ 45K. The car was shown at the showroom. I signed the contract with the saleswoman and agreed to pick up the car the following day, because I promised my wife to get her a car for our anniversary. I sent them all information required early that morning to receive the car in the evening, to fulfill my promise to my wife. I tried to call the sales manager and saleswoman; but no one answered me. Around noon, I received a call from the sales manager telling me that the car was sold to another customer who signed the purchase order before my arrival and somehow, it was not removed from the system. He told me that he has good news that he found a better car with a higher value and will give it to me at the same price. The only thing is it needs two days to be ready. I trusted him, because I had no other option, and I expected to receive the car in two days, but unfortunately it took 6 days to be ready. I went in on Tuesday to receive the car but waited around 30 min for someone to help me. I asked to see the car before signing the paperwork, they told me to sign the paper work because the car needed time to be ready. I insisted to see the car (I told them that it looks like I am buying a random fish from the sea). I waited for around 1 hour till they told me that it is ready to see it. Actually, I did not feel comfortable when I saw it. I do not know why !! I went back to the business manager to continue the paperwork, and he got angry because he had to wait for me till I saw the car. He started his duty and asked me to sign the papers where he added a couple of marks to them; I tried to read them but, he was trying to prevent me from doing that. The only things he let me read were the warranty which was very expensive and also the wheels coverage, when I started to negotiate with him about the price, he got angry and he made me decline all warranties. I got the car, but I was really very upset. And when I left the showroom, it felt that I had been deceived. The following day my wife called me telling me that she got an error message when she started the car. I texted the saleswoman, but she told me that the car in under warranty and they are responsible. Also, I noticed a paper I signed that states that I can return the car within two weekdays with a full refund, but the business manager did not inform me of this and allowed me to sign the contract without discussing the terms. I feel that I had been deceived and they wanted to sell me this car because it has some form of factory problems and they were very professional in deceiving the customers. Everyone should be careful when they deal with Mercedes Benz of Manhattan. More

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Quality Dealership, Doing the Right Things Patrick and his team is the reason I keep coming back. After picking up my 4th Mercedes, 3rd from MB of Manhattan, the car had some minor issues. Patr Patrick and his team is the reason I keep coming back. After picking up my 4th Mercedes, 3rd from MB of Manhattan, the car had some minor issues. Patrick and his team were great in resolving these issues and delivering a quality product. I highly recommend this Dealership, service and sales. More

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Great experience! I just want to say I bought two cars from Mercedes-Benz in Manhattan it was the best experience a person can have buying a car my sales Lady was Judy I just want to say I bought two cars from Mercedes-Benz in Manhattan it was the best experience a person can have buying a car my sales Lady was Judy piperno and her manager was Patrick hunter two people that went out of their way to make my dream come true I just want to say thank you very much More

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Great Team! I had a great experience with this dealership. Both Patrick Hunter and Judy Piperno were fantastic in helping me find a new E-class car. The team h I had a great experience with this dealership. Both Patrick Hunter and Judy Piperno were fantastic in helping me find a new E-class car. The team here are very helpful. More

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First Class treatment from Hello. The experience is exceptional. Time was always on my side. John and his Management team made my G-Wagon Buying experience memorable. They stand behind The experience is exceptional. Time was always on my side. John and his Management team made my G-Wagon Buying experience memorable. They stand behind their product and even after the fact. Just a simple thanks. More

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