J. Patrick Hunter | Page 6

Excellent in every aspect (see below to Dr Exler) [email of May 2, 2019] Dear Dr Exler, I write as a follow up to my below emails of February 7, 2019 to Dr Zetsche and you. I wish now to expres [email of May 2, 2019] Dear Dr Exler, I write as a follow up to my below emails of February 7, 2019 to Dr Zetsche and you. I wish now to express my thanks and my renewed confidence in your premier brand of cars, which my family have driven since 1956. Of my seven months ownership, my now replaced car was off the road for seven weeks. We have been through frustration, despair and ultimately fear: for a continuously malfunctioning trunk that would not stay closed, the dangerous broken back door lock and ultimately the power steering failure with my wife driving by herself in isolated country. However, that is behind us. The “substitution" of my old car for the new identical vehicle could not have gone more smoothly. Your MBM team members, well led by Tom Shanley, all showed the most genuine concern and attention to every detail and showed such high touch skills for you to be very proud. I had Patrick Hunter explaining to me the procedure contemplated, with nothing being too difficult, and Nesto Sibilla leading the logistics. Nesto anticipated my every request and executed perfectly and so efficiently without reminder or explanation from me. This was service as good as it gets, but more so - even compared to being in a 5 star hotel, riding on Concorde or dining in the finest restaurants. As always, Adam Havriliak was the stalwart of the service department and Edwin Yanes helped me understand the complexities of the many sophisticated systems in the car! I am very grateful to your team at MBM and I hope you will give each of your fine people due recognition. So thank you for making a bad situation good, I believe in the most honorable and appropriate manner. More

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Purchased new 2020 GLE Great dealership! Elaine was very responsive in answering my questions and would recommend her and the dealership to other Benz buyers! Managem Great dealership! Elaine was very responsive in answering my questions and would recommend her and the dealership to other Benz buyers! Management also made going through paperwork very smooth and informative. They were definitely well-prepared. More

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Mercedes-Benz Manhattan is absolutely the best dealership I’ve ever had the pleasure of doing business with in my 25 years of driving. Elaine took great care of me from is absolutely the best dealership I’ve ever had the pleasure of doing business with in my 25 years of driving. Elaine took great care of me from our initial meeting all the way through vehicle pick-up and I’m confident she will be there for me throughout my lease if any questions arise. Elaine and her colleagues are the gold standard for how to treat customers the right way and have now earned my future loyalty. More

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Perfect Cherlyn and Patrick Hunter were wonderful! Thank you so much for your help in getting me into my brand new GLA! Kareem was also extremely professional Cherlyn and Patrick Hunter were wonderful! Thank you so much for your help in getting me into my brand new GLA! Kareem was also extremely professional. More

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Never trust them Actually, I posted this rating last month, which prompted MB to call me and requested from me the removal of the post while promising me to take care Actually, I posted this rating last month, which prompted MB to call me and requested from me the removal of the post while promising me to take care of my concern. No action was taken and all I received was a phone call or two and then they forget my concern. Also a representative called me and told me she is not going to work with me at all because my contact reduces her bonus that month. Here is my rating. I really did not expect the deal to go down in this manner at all. Last week I agreed to buy a used GL350 from MB of Manhattan, that was worth around $ 45K. The car was shown at the showroom. I signed the contract with the saleswoman and agreed to pick up the car the following day, because I promised my wife to get her a car for our anniversary. I sent them all information required early that morning to receive the car in the evening, to fulfill my promise to my wife. I tried to call the sales manager and saleswoman; but no one answered me. Around noon, I received a call from the sales manager telling me that the car was sold to another customer who signed the purchase order before my arrival and somehow, it was not removed from the system. He told me that he has good news that he found a better car with a higher value and will give it to me at the same price. The only thing is it needs two days to be ready. I trusted him, because I had no other option, and I expected to receive the car in two days, but unfortunately it took 6 days to be ready. I went in on Tuesday to receive the car but waited around 30 min for someone to help me. I asked to see the car before signing the paperwork, they told me to sign the paper work because the car needed time to be ready. I insisted to see the car (I told them that it looks like I am buying a random fish from the sea). I waited for around 1 hour till they told me that it is ready to see it. Actually, I did not feel comfortable when I saw it. I do not know why !! I went back to the business manager to continue the paperwork, and he got angry because he had to wait for me till I saw the car. He started his duty and asked me to sign the papers where he added a couple of marks to them; I tried to read them but, he was trying to prevent me from doing that. The only things he let me read were the warranty which was very expensive and also the wheels coverage, when I started to negotiate with him about the price, he got angry and he made me decline all warranties. I got the car, but I was really very upset. And when I left the showroom, it felt that I had been deceived. The following day my wife called me telling me that she got an error message when she started the car. I texted the saleswoman, but she told me that the car in under warranty and they are responsible. Also, I noticed a paper I signed that states that I can return the car within two weekdays with a full refund, but the business manager did not inform me of this and allowed me to sign the contract without discussing the terms. I feel that I had been deceived and they wanted to sell me this car because it has some form of factory problems and they were very professional in deceiving the customers. Everyone should be careful when they deal with Mercedes Benz of Manhattan. More

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Quality Dealership, Doing the Right Things Patrick and his team is the reason I keep coming back. After picking up my 4th Mercedes, 3rd from MB of Manhattan, the car had some minor issues. Patr Patrick and his team is the reason I keep coming back. After picking up my 4th Mercedes, 3rd from MB of Manhattan, the car had some minor issues. Patrick and his team were great in resolving these issues and delivering a quality product. I highly recommend this Dealership, service and sales. More

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Great experience! I just want to say I bought two cars from Mercedes-Benz in Manhattan it was the best experience a person can have buying a car my sales Lady was Judy I just want to say I bought two cars from Mercedes-Benz in Manhattan it was the best experience a person can have buying a car my sales Lady was Judy piperno and her manager was Patrick hunter two people that went out of their way to make my dream come true I just want to say thank you very much More

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Great Team! I had a great experience with this dealership. Both Patrick Hunter and Judy Piperno were fantastic in helping me find a new E-class car. The team h I had a great experience with this dealership. Both Patrick Hunter and Judy Piperno were fantastic in helping me find a new E-class car. The team here are very helpful. More

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First Class treatment from Hello. The experience is exceptional. Time was always on my side. John and his Management team made my G-Wagon Buying experience memorable. They stand behind The experience is exceptional. Time was always on my side. John and his Management team made my G-Wagon Buying experience memorable. They stand behind their product and even after the fact. Just a simple thanks. More

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Do Not go to this dealer Bait and Switch sales tactics. Stay away from this dealer. I ordered a brand new GLC 300. Dealer never placed the order with the factory and 3 mont Bait and Switch sales tactics. Stay away from this dealer. I ordered a brand new GLC 300. Dealer never placed the order with the factory and 3 months later tried to sell me a different car with fewer options for the same price. Never apologized. Numerous calls to management were ignored. Getting a refund of the deposit was a hassle. More

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