J.R. Ali
J.R. Ali at Sam Pack's Five Star Ford Lewisville
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J.R. Ali | Page 2

Sales Consultant

Sam Pack's Five Star Ford Lewisville

1144 N Stemmons Fwy
Lewisville, TX 75067

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5.0
21 Reviews
5.0

21 Reviews

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21 Reviews of J.R. Ali

July 02, 2023

Dealership Rating
Employee Rating

Outstanding Finance & Sales department. We worked with JR Ali ordering the Mach-E in FEB to completing the purchase June end. No surprises or issues in and out of the dealership in 2hrs. More

by AKS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zack Perez

Jul 03, 2023

Sam Pack's Five Star Ford Lewisville responded

Hello AKS, At Five Star Ford Lewisville, we strive to create an environment where our customers feel valued, respected, and well taken care of. Your satisfaction is our top priority, and we are thrilled to know that we have met and exceeded your expectations. Thank you for shopping with us and sharing your recommendation. We look forward to hearing from you again at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

May 15, 2023

Dealership Rating
Employee Rating

I didn’t end up buying my vehicle here, but I did go on a test drive and had the best experience with a sales person. He was efficient, considerate, and very knowledgeable about the product. He didn’t make m More

by Audrey Warner
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 16, 2023

Sam Pack's Five Star Ford Lewisville responded

Hello Audrey, Your feedback and endorsement for JR and Five Star Ford Lewisville are appreciated. If we can continue to help in your vehicle search, please stay in touch at 972-221-2900. We are here to help in any way we can. Thank you for visiting our dealership. Sincerely, Kelly Blackwell, General Manager

May 06, 2023

Dealership Rating
Employee Rating

Sales Dept needs revamping & Sr Mgmt needs more customer retention tactics. More cyst care & xtra service. It’s not there since 2021. It’s not 1995-2005 era anymore. Look see observe & gain customer confide More

by omegastar7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Romano , None

May 09, 2023

Sam Pack's Five Star Ford Lewisville responded

Hello omegastar7, Thank you for sharing your thoughts and concerns regarding our focus on customer retention. We appreciate your feedback, as it helps us understand and address the needs and expectations of our customers. We are committed to being responsive while working towards achieving complete customer satisfaction. To continue this conversation, please reach me at kblackwell@sampack.com or 972-221-2900. I look forward to hearing from you. Sincerely, Kelly Blackwell, General Manager

March 30, 2023

Dealership Rating
Employee Rating

It was a good experience start to finish. I had no issues from the first day on the lot till final financing and driving the truck home. More

by Ahort
Recommend Dealer
Yes

Other Employees Tagged: Zack Perez

Mar 31, 2023

Sam Pack's Five Star Ford Lewisville responded

Congratulations Ahort on your purchase at Five Star Ford Lewisville. We are excited that you own a new Ford truck. Call on us at 972-221-2900 any time you need our technical or care knowledge. Helping you fully enjoy your vehicle is the goal. Thank you, Kelly Blackwell, General Manager

July 21, 2022

Dealership Rating
Employee Rating

Team here is great, quick and professional. They have helped me through a buy back process and made it very easy More

by Mikemaul697
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zack Perez , Annette Congrove

Jul 22, 2022

Sam Pack's Five Star Ford Lewisville responded

Thank you, Mikemaul697! We appreciated helping you shop for your new vehicle at Five Star Ford Lewisville. Our entire team looks forward to helping you enjoy your Ford. Stop by or reach us at 972-221-2900. We look forward to seeing you again. Take Care, Kelly Blackwell, General Manager

July 08, 2022

Dealership Rating
Employee Rating

JR made the process really easy and low stress. He kept me informed and the actual purchase and delivery was really well managed More

by Srikantva
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zack Perez

Jul 09, 2022

Sam Pack's Five Star Ford Lewisville responded

Congratulations on your purchase at Five Star Ford Lewisville, Srikantva! It is great to hear you found our processes efficient. We look forward to hearing from you again at 972-221-2900. Thank you for sharing, Kelly Blackwell, General Manager

June 02, 2022

Dealership Rating
Employee Rating

Excellent experience. The team was very knowledgeable on the car and financing options. Very accommodating on a trade in. More

by Gsumer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Moe Albasha

Jun 03, 2022

Sam Pack's Five Star Ford Lewisville responded

Hello Gsumer, It's great to hear that Moe, JR, and the Five Star Ford Lewisville sales team provided you with great customer service with your new purchase! We truly appreciate the opportunity to do business with you and we look forward to your next call at 972-221-2900. Thanks for shopping with us. Best Regards, Kelly Blackwell, General Manager

April 17, 2022

Dealership Rating
Employee Rating

Everyone was wonderful and had a great experience purchasing our new truck. Would definitely recommend this dealership. More

by traceyd005
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Moe Albasha

Apr 18, 2022

Sam Pack's Five Star Ford Lewisville responded

Hello traceyd005, Welcome to Five Star Ford Lewisville. Please let us know if you would like to stop by to review the features on your truck at any time. Reach us Moe or me at 972-221-1900. We are excited to help you enjoy your new Ford. Thank you, Kelly Blackwell, General Manager

March 30, 2022

Dealership Rating
Employee Rating

Everyone was very polite and friendly. I i had a very good experience with all employees More

by Remroy
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Bratcher, Tom Andrews, Ron Romano, Kenneth Burke , Moe Albasha, Paul Schroeder

Mar 31, 2022

Sam Pack's Five Star Ford Lewisville responded

Congratulations, Remroy, on the purchase of your new Ford at Five Star Ford Lewisville. Your recognition of so many of our sales and service staff is appreciated. Thank you for your continued business and please let us know when to expect you again at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

December 08, 2021

Dealership Rating
Employee Rating

All employees were very helpful and thoughtful. That’s the way business should be conducted! More

by svknox
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Moe Albasha, Daryn Harkins, Dakota Hensley

Dec 09, 2021

Sam Pack's Five Star Ford Lewisville responded

Congratulations svknox! How exciting to begin the holiday season in a new Ford from Five Star Ford Lewisville! Thank you for shopping with us. Let us know when we can welcome you back at 972-221-2900. We want you completely comfortable in your ride. Safe travels and enjoy the season, Jay Odom, General Salse Manager

Dec 09, 2021

svknox responded

Thanks for an excellent experience.

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