686 Reviews
Write a Review686 Reviews of JACOB SMITH
November 14, 2024
I don’t know who Madison is. He/she was not my service rep. It’s usually Brandon but he wasn’t there when I pulled in with a dead battery. My experience with the dealership was f He/she was not my service rep. It’s usually Brandon but he wasn’t there when I pulled in with a dead battery. My experience with the dealership was fine in terms of service responsiveness but I’m not happy at all with paying $560 for a new battery, absolutely ridiculously expensive.. No consideration or discount given for existing customer. I did it this time but will think hard about continuing our service relationship here. We are retired and on a fixed income and your prices are out of control. More
November 12, 2024
They were very friendly, work was done very fast and we did not have an appointment. They provided water, coffee, hot chocolate and snacks. They offered to give us free car wash and vacuum, did not have an appointment. They provided water, coffee, hot chocolate and snacks. They offered to give us free car wash and vacuum, More
November 04, 2024
Easy to set up appointment, great customer service. Car was ready when I arrived. Jake number 1. Car was ready when I arrived. Jake number 1. More
Other Employees Tagged: Madison Giordano, Brandon Napier, Dre Reed
November 04, 2024
As I chose to use your service few years ago, I appreciate all the help I get. Super convenient, great personnel, attention to details. I do feel as a valuable customer every time I get appointment appreciate all the help I get. Super convenient, great personnel, attention to details. I do feel as a valuable customer every time I get appointment for oil change. More
Other Employees Tagged: Brandon Napier
November 02, 2024
Jake is always courteous, expertly thorough, and prompt in getting the vehicle in and serviced. Not sure if a steering wheel cover is used before, during and after service? I did have to clean the stee in getting the vehicle in and serviced. Not sure if a steering wheel cover is used before, during and after service? I did have to clean the steering wheel with many Armour wipes the next day. Brown and dirty residue on the steering wheel. Please note, I had just cleaned it with Armour wipes before this service visit. If no steering wheel cover, maybe just a change of gloves? Thank you, More
Other Employees Tagged: Danny Gomes
October 27, 2024
Easy to schedule and pay. Waiting area was comfortable. Professional staff. Kudos to service rep. Jake who was seen taking care of coffee machine and client who was burned by Waiting area was comfortable. Professional staff. Kudos to service rep. Jake who was seen taking care of coffee machine and client who was burned by fallen hot drink. More
Other Employees Tagged: Brandon Napier
October 26, 2024
Overall quality has changed since the Morgan auto group took over. I recently had my vehicle in for oil change and a car detail. This is the second time I attempted to have the dealership detail my car, an took over. I recently had my vehicle in for oil change and a car detail. This is the second time I attempted to have the dealership detail my car, and once again a crappy job. Andy was very attentive and was more than willing to have the car taken back And detailed again, but I did not have the time since I’m going out of town. Also since you now charge a 3% convenience fee to use a credit card I will not be buying a new vehicle from you next year. Morgan Auto group is a big enough conglomerate that they should absorb that convenience fee, especially when money is so tight for so many people in this economy. It smacks of corporate greed, I will spend my money elsewhere….. More
Other Employees Tagged: Andy Matthew
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