JACOB SMITH | Page 10

I don’t know who Madison is. He/she was not my service rep. It’s usually Brandon but he wasn’t there when I pulled in with a dead battery. My experience with the dealership was f He/she was not my service rep. It’s usually Brandon but he wasn’t there when I pulled in with a dead battery. My experience with the dealership was fine in terms of service responsiveness but I’m not happy at all with paying $560 for a new battery, absolutely ridiculously expensive.. No consideration or discount given for existing customer. I did it this time but will think hard about continuing our service relationship here. We are retired and on a fixed income and your prices are out of control. More

by Tammi elek Verified Customer Verified Customer

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They were very friendly, work was done very fast and we did not have an appointment. They provided water, coffee, hot chocolate and snacks. They offered to give us free car wash and vacuum, did not have an appointment. They provided water, coffee, hot chocolate and snacks. They offered to give us free car wash and vacuum, More

by IRLCROOK Verified Customer Verified Customer

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Easy to set up appointment, great customer service. Car was ready when I arrived. Jake number 1. Car was ready when I arrived. Jake number 1. More

by JENNIFERYORK06 Verified Customer Verified Customer

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As I chose to use your service few years ago, I appreciate all the help I get. Super convenient, great personnel, attention to details. I do feel as a valuable customer every time I get appointment appreciate all the help I get. Super convenient, great personnel, attention to details. I do feel as a valuable customer every time I get appointment for oil change. More

by PDG25 Verified Customer Verified Customer

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Jake has always taken care of our two Subarus… his caring and understanding of our needs is beyond reproach…. and understanding of our needs is beyond reproach…. More

by RAMONARIVERA4 Verified Customer Verified Customer

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Jake is always courteous, expertly thorough, and prompt in getting the vehicle in and serviced. Not sure if a steering wheel cover is used before, during and after service? I did have to clean the stee in getting the vehicle in and serviced. Not sure if a steering wheel cover is used before, during and after service? I did have to clean the steering wheel with many Armour wipes the next day. Brown and dirty residue on the steering wheel. Please note, I had just cleaned it with Armour wipes before this service visit. If no steering wheel cover, maybe just a change of gloves? Thank you, More

by SAMOHOLEG Verified Customer Verified Customer

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Jake was great but the wait was longer than usual. Couldn't find my reservation. Couldn't find my reservation. More

by Tbhgm Verified Customer Verified Customer

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A good place to service, sometimes it is a long wait, but they get job done. they get job done. More

by nicholas.maurer2 Verified Customer Verified Customer

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Easy to schedule and pay. Waiting area was comfortable. Professional staff. Kudos to service rep. Jake who was seen taking care of coffee machine and client who was burned by Waiting area was comfortable. Professional staff. Kudos to service rep. Jake who was seen taking care of coffee machine and client who was burned by fallen hot drink. More

by VFMYRT Verified Customer Verified Customer

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Overall quality has changed since the Morgan auto group took over. I recently had my vehicle in for oil change and a car detail. This is the second time I attempted to have the dealership detail my car, an took over. I recently had my vehicle in for oil change and a car detail. This is the second time I attempted to have the dealership detail my car, and once again a crappy job. Andy was very attentive and was more than willing to have the car taken back And detailed again, but I did not have the time since I’m going out of town. Also since you now charge a 3% convenience fee to use a credit card I will not be buying a new vehicle from you next year. Morgan Auto group is a big enough conglomerate that they should absorb that convenience fee, especially when money is so tight for so many people in this economy. It smacks of corporate greed, I will spend my money elsewhere….. More

by LOUANNSMITH Verified Customer Verified Customer

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