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JACOB SMITH
735 Reviews
735 Reviews
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735 Reviews of JACOB SMITH
March 07, 2026
Very professional Team at North Subaru went to get my car serviced a gentleman that met me was beyond professional and I received a video about the condition of my car that breaks tires suspension. Never hav serviced a gentleman that met me was beyond professional and I received a video about the condition of my car that breaks tires suspension. Never have that happen before ever. It was very very professional. More
by mprunner78
Verified Customer
March 03, 2026
Brought car in for routine oil change. Came back with 10" gouge in bumper. Had to leave to be filled-in and repainted. Damage was repaired but, I know that it's there and I had kept the ca Came back with 10" gouge in bumper. Had to leave to be filled-in and repainted. Damage was repaired but, I know that it's there and I had kept the car in pristine condition up to that point. You don't expect this to happen at the dealer you bought your new car from. Jacob was the only saving grace in what was otherwise a huge bummer. No communication from a Manager or Owner was disappointing Just something I have to deal with now and as long as I own the vehicle. Kudos again to Jacob for trying to manage my frustration and anxiety dealing with this. More
by robertsteph08
March 02, 2026
I met with Ben to consider trading in my Wilderness Forester that I bought from the same dealer in 2025. Due to unforeseen circumstances I needed to trade it in to get a lower monthly payment as well a Forester that I bought from the same dealer in 2025. Due to unforeseen circumstances I needed to trade it in to get a lower monthly payment as well as still continuing to drive a Subaru particularly a forester. In the end between the management and financial they did have an older vehicle that fit that availability. Interestingly - it does have bells and whistles I had not seen when checking it out. Probably per the year vs the one I traded in it was at the top of the line for thr vehicle at that time So far - enjoying my new but old vehicle as well as paying a lower monthly payment for it. Overall- working staff were friendly though with many changes of faces then last time I was in for service. As for Ben he was personable, very knowledgeable of the cars, a good driver and is still learning the process of what the salesman position entails and willing to learn it! More
by lynanne.lawhead
Other Employees Tagged: Madison Giordano, Brandon Napier, Dre Reed, Angel Maldonado , Ben - salesman and Chuck - financial
February 28, 2026
The young woman that took care of me was extremely pleasant and helpful. Service was done quickly and neatly pleasant and helpful. Service was done quickly and neatly More
by rfragiacomo
Other Employees Tagged: Madison Giordano
February 24, 2026
Top notch attention and service. Repairs and cost fully explained in advance, work done on time, and our car was cleaned inside and out. We will be back in the future. Repairs and cost fully explained in advance, work done on time, and our car was cleaned inside and out. We will be back in the future. More
by JWHENNEBERGER
February 18, 2026
The salesman, William, and Hugo in fianance were both friendly and helpful. The GM, Alex, has been responsive to an adjustment following the sale. However, I rated the experience "average" because t friendly and helpful. The GM, Alex, has been responsive to an adjustment following the sale. However, I rated the experience "average" because the man who actually negotiated the deal and ran back and forth between the salesman and the general manager "jerked" me around. It took him three tries and I almost walked. He tried to sell the car at a price higher than advertised and "lowball" my trade. Moreover, the entire process took about 4 hours, much of it sitting and waiting. BTW: I don't know who "Candy Cane Sweet" is in the sales dept. I also do not know Angel Maldanado. More
by RABGAR
Other Employees Tagged: Dre Reed
February 17, 2026
From the minute you walk in you get the a 5 star welcome and service. From the seating area created for comfort and staff keeping you updated on progress on your service to even washing your car that is wh and service. From the seating area created for comfort and staff keeping you updated on progress on your service to even washing your car that is why we buy our cars from Subaru on North Tampa. More
by MULLBIRD2
Other Employees Tagged: Madison Giordano, Brandon Napier, Dre Reed
February 13, 2026
Technician installed new radiator and new hoses. In the process bolts were snapped off due to rust I'm assuming. Technician did not advise of damage and the radiator was basically floating in place. In the process bolts were snapped off due to rust I'm assuming. Technician did not advise of damage and the radiator was basically floating in place. Luckily I checked the work and located the unsecured brackets before they fell off. Requested to be reimbursed the labor charge with nothing. More
by DNA4HOME
Other Employees Tagged: Madison Giordano, Brandon Napier, Dre Reed
February 12, 2026
Jake, the service manager, is exceptionally competent and well mannered in how he conducts business. well mannered in how he conducts business. More
by Barry
Other Employees Tagged: Brandon Napier
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