JACOB SMITH | Page 9

They honored my tire purchase (with road hazard damage protection) from another Subaru dealer after getting a nail in my tire. Jake was very helpful. protection) from another Subaru dealer after getting a nail in my tire. Jake was very helpful. More

by MIKEFAM97 Verified Customer Verified Customer

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I’m super impressed with services that I received on my new crosstrek hybrid. Great customer service and amazing follow up. Love my car and love Subaru of North Tampa. I drive from St Pete as the dealer new crosstrek hybrid. Great customer service and amazing follow up. Love my car and love Subaru of North Tampa. I drive from St Pete as the dealer here ignored us and wasn’t helpful at all. All dealerships are not created equal. More

by KURTDAV39 Verified Customer Verified Customer

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Jacob Smith kept in touch with me throughout this repair via text messages and phone calls. It was greatly appreciated. via text messages and phone calls. It was greatly appreciated. More

by cindyc1 Verified Customer Verified Customer

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Jake went above and beyond as usual to make sure I had everything I needed. He explained all the service recommendations and kept me informed every step of the way until the service was complete. everything I needed. He explained all the service recommendations and kept me informed every step of the way until the service was complete. More

by anniesnyder77 Verified Customer Verified Customer

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From putting my Subaru in “park” at the service area a kind and professional attendant greeted me by name and walked me in to get the details on car service and expected ETA to complete. I was kept inform kind and professional attendant greeted me by name and walked me in to get the details on car service and expected ETA to complete. I was kept informed throughout the visit and all who i came in contact with were courteous snd professional. Well done Team! More

by RACHELMELENDEZ46 Verified Customer Verified Customer

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Great experience every time I visit. Jake Smith is always helpful, professional and makes the service process smooth and easy. Jake Smith is always helpful, professional and makes the service process smooth and easy. More

by wilesquivel Verified Customer Verified Customer

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I was pleasantly surprised by the staff professionalism and desire to work with me to get my car fixed. and desire to work with me to get my car fixed. More

by sunsibe Verified Customer Verified Customer

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Very professional Team at North Subaru went to get my car serviced a gentleman that met me was beyond professional and I received a video about the condition of my car that breaks tires suspension. Never hav serviced a gentleman that met me was beyond professional and I received a video about the condition of my car that breaks tires suspension. Never have that happen before ever. It was very very professional. More

by mprunner78 Verified Customer Verified Customer

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Brought car in for routine oil change. Came back with 10" gouge in bumper. Had to leave to be filled-in and repainted. Damage was repaired but, I know that it's there and I had kept the ca Came back with 10" gouge in bumper. Had to leave to be filled-in and repainted. Damage was repaired but, I know that it's there and I had kept the car in pristine condition up to that point. You don't expect this to happen at the dealer you bought your new car from. Jacob was the only saving grace in what was otherwise a huge bummer. No communication from a Manager or Owner was disappointing Just something I have to deal with now and as long as I own the vehicle. Kudos again to Jacob for trying to manage my frustration and anxiety dealing with this. More

by robertsteph08 Verified Customer Verified Customer

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I met with Ben to consider trading in my Wilderness Forester that I bought from the same dealer in 2025. Due to unforeseen circumstances I needed to trade it in to get a lower monthly payment as well a Forester that I bought from the same dealer in 2025. Due to unforeseen circumstances I needed to trade it in to get a lower monthly payment as well as still continuing to drive a Subaru particularly a forester. In the end between the management and financial they did have an older vehicle that fit that availability. Interestingly - it does have bells and whistles I had not seen when checking it out. Probably per the year vs the one I traded in it was at the top of the line for thr vehicle at that time So far - enjoying my new but old vehicle as well as paying a lower monthly payment for it. Overall- working staff were friendly though with many changes of faces then last time I was in for service. As for Ben he was personable, very knowledgeable of the cars, a good driver and is still learning the process of what the salesman position entails and willing to learn it! More

by lynanne.lawhead Verified Customer Verified Customer

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