JACOB SMITH | Page 14

After receiving very unhappy service from my long term relationship with the “other” Subaru dealer in Tampa, I came to Subaru. North Tampa for a dead battery issue. I was greeted by a young man, Jake Smi relationship with the “other” Subaru dealer in Tampa, I came to Subaru. North Tampa for a dead battery issue. I was greeted by a young man, Jake Smith, who went out of his way to help me. He called the “other” dealer to obtain warranty info and replaced the battery at no charge to me. This is our 9th Subaru and I happily found my new dealership!! Jake is an outstanding young man and Subaru North Tampa is very fortunate to have him as an employee. More

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Jake provided excellent customer service. I will not consider taking my Subaru to any other location. The experience I had from start to finish at Subaru of North Tampa exceeded my expectatio I will not consider taking my Subaru to any other location. The experience I had from start to finish at Subaru of North Tampa exceeded my expectations. I will recommend this location and Jake to all fellow Subie Dubies, I know. More

by CLOEYSTREET Verified Customer Verified Customer

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Went in to have an engine oil change; service took about an hour (Sunday, no appt). Everything went well; service tech was helpful and friendly. No issues. Don't know the service tech's last name. an hour (Sunday, no appt). Everything went well; service tech was helpful and friendly. No issues. Don't know the service tech's last name. More

by TEDRUSS147 Verified Customer Verified Customer

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The service department has always done a great job getting my car taken care of in a timely manner. They do a great job of keeping me informed as to what needs to be taken care of. However, I didn't getting my car taken care of in a timely manner. They do a great job of keeping me informed as to what needs to be taken care of. However, I didn't appreciate the several attempts by others in the organization to try to get me to trade in my car. More

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very pleasant and helpful people. Service does a good job of keeping you informed on their progress. A good review of potential problems is also included. Service does a good job of keeping you informed on their progress. A good review of potential problems is also included. More

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Pleased with service provided. Very pleasant waiting area and prompt customer service. Loved the coffee and snacks. Very pleasant waiting area and prompt customer service. Loved the coffee and snacks. More

by Tammi elek Verified Customer Verified Customer

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Our service advisor was not available. Jake took great care of us and was very courteous. He kept us informed throughout the wait. We enjoyed your coffee and refreshments in the waiting ar Jake took great care of us and was very courteous. He kept us informed throughout the wait. We enjoyed your coffee and refreshments in the waiting area. Great experience overall More

by gjantill Verified Customer Verified Customer

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Jacob was very helpful and took care of my Issuers with my car - tires and necessary service my car - tires and necessary service More

by janapetro3 Verified Customer Verified Customer

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They were polite, professional. It was easy to reschedule my appointment. They advised me of suggested maintenance and they did not try to up sell me. It was easy to reschedule my appointment. They advised me of suggested maintenance and they did not try to up sell me. More

by Kendoirontower Verified Customer Verified Customer

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I don’t know who Madison is. He/she was not my service rep. It’s usually Brandon but he wasn’t there when I pulled in with a dead battery. My experience with the dealership was f He/she was not my service rep. It’s usually Brandon but he wasn’t there when I pulled in with a dead battery. My experience with the dealership was fine in terms of service responsiveness but I’m not happy at all with paying $560 for a new battery, absolutely ridiculously expensive.. No consideration or discount given for existing customer. I did it this time but will think hard about continuing our service relationship here. We are retired and on a fixed income and your prices are out of control. More

by Tammi elek Verified Customer Verified Customer

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