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JAMES THOMAS
JAMES THOMAS at City Volkswagen of Highland

JAMES THOMAS

Finance Manager

City Volkswagen of Highland

9601 Indianapolis Blvd
Highland, IN 46322

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4.9
197 Reviews

I've been in the Auto Industry since 1998 and my passion is providing my clients with the Ultimate Automotive Buying and Ownership experience.

Dealership Experience

2 yrs, 3 mos

Industry Experience

27 yrs, 5 mos

4.9

197 Reviews

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197 Reviews of JAMES THOMAS

August 06, 2025

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Employee Rating

Going into the dealership and working with both Erik and James was a great experience. Both provided exceptional customer service and a great car buying experience. Thanks to you both!!! More

by ANESIA_TOLIVER
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erik

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Aug 06, 2025

City Volkswagen of Highland responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at City Volkswagen of Highland. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

August 04, 2025

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Employee Rating

Clean and friendly dealership. No pressure sales with a friendly attitude. Sale completed in a timely manner. More

by bpnorris597
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Mcquiston

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Aug 05, 2025

City Volkswagen of Highland responded

Thanks for sharing your thoughts about your experience with City Volkswagen of Highland. We appreciate your business and hope to see you again soon! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

July 29, 2025

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I was worried about my credit, but Brian worked with the finance team to get me approved with a great rate. I couldn’t believe it! More

by trendrake649
Recommend Dealer
Yes

Other Employees Tagged: Brian West

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Jul 29, 2025

City Volkswagen of Highland responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

June 24, 2025

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Great peaoe and experience. They made it fast and easy. Love my new Taos, it’s great. More

by Mbement914
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Williams

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Jun 24, 2025

City Volkswagen of Highland responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

June 21, 2025

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Employee Rating

Andy very helpful & understanding & patience he has great customer service 5 stars for sure he is very awesome. More

by darren.henderson32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Mcquiston

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Jun 21, 2025

City Volkswagen of Highland responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

June 15, 2025

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Employee Rating

Erik was great to work with and had great communication skills and made the process pleasant. More

by S_SPECTOR
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jun 15, 2025

City Volkswagen of Highland responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing City Volkswagen of Highland. We look forward to having you as one of our valued customers for many more years to come! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

June 09, 2025

Dealership Rating
Employee Rating

Andy was very friendly, not overbearing. He anticipated my questions, referring to the CarFax report. We took a long test drive to put the car to the test. More

by dogmom338
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Mcquiston

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Jun 09, 2025

City Volkswagen of Highland responded

Thank you so much for choosing City Volkswagen of Highland! Please let us know if we can be of any more assistance. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

June 08, 2025

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Employee Rating

Andy was a great help and made the buying experience easy and quick. Couldn’t recommend him enough! More

by dan.stum
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Mcquiston

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Jun 08, 2025

City Volkswagen of Highland responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at City Volkswagen of Highland are glad to have you as a customer. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

June 06, 2025

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Employee Rating

He was very patient and informative. Answered all my questions and concerns. Told me to call any time. More

by ramonachubb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Mcquiston

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Jun 06, 2025

City Volkswagen of Highland responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City Volkswagen of Highland! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

June 02, 2025

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Employee Rating

John is a outstanding salesperson. Highland Volkswagen has a gem on there hands. Knowledgeable, patient and polite. Thank You so much. When small issues arose he knew exactly what to d More

by biggip121
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Stone

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Jun 02, 2025

City Volkswagen of Highland responded

Thanks for sharing your thoughts about your experience with City Volkswagen of Highland. We appreciate your business and hope to see you again soon! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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