Alex Ortiz
Alex Ortiz at City Volkswagen of Highland

Alex Ortiz

Sales Consultant

City Volkswagen of Highland

9601 Indianapolis Blvd
Highland, IN 46322

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4.8
11 Reviews
4.8

11 Reviews

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11 Reviews of Alex Ortiz

June 23, 2026

Dealership Rating
Employee Rating

Love the no pressure sales approach, and Alex was very knowledgeable in answering all our questions More

by Jkmartinek
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 24, 2026

City Volkswagen of Highland responded

Thank you for highlighting our no-pressure sales approach. We’re glad Alex answered all your questions as you chose your used Volkswagen Atlas Cross Sport. Enjoy every drive in your new vehicle! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

June 20, 2026

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Employee Rating

Quick and easy process buying a used VW. Alex Ortiz was very accommodating without being too pushy. More

by SM22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 20, 2026

City Volkswagen of Highland responded

We’re delighted to learn your experience acquiring a used Volkswagen was so smooth. Alex is glad he could assist without being pushy; enjoy every mile. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

March 27, 2026

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Staff was nice, the facility is clean and comfortable and services offered were very reasonably priced. More

by JIMLITKE81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

Mar 27, 2026

City Volkswagen of Highland responded

It’s great to hear you enjoyed our friendly staff, clean facility, and affordable services. We’re pleased you felt comfortable during your visit. Enjoy driving your new Volkswagen Tiguan! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

March 06, 2026

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Great service and great people. They work with you. Overall one of the best car dealership I been to. Thank yall so much More

by ljgourdine21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian West

Mar 06, 2026

City Volkswagen of Highland responded

Thank you for choosing us for your used Volkswagen Tiguan and for highlighting our team’s attentive support. Alex and Brian are pleased they could collaborate with you and make your visit smooth. We look forward to welcoming you back in the future. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

January 29, 2026

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I had a great experience getting help from Alex. He was professional, friendly, and extremely knowledgeable, especially when it came to the technology and features of the cars. He explained everythi More

by Baseball31933
Recommend Dealer
Yes
Jan 29, 2026

City Volkswagen of Highland responded

Thank you for choosing City Volkswagen of Highland. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

January 10, 2026

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Employee Rating

Sail’s men Alex. Ortiz was great; he was the only reason I was willing to take home my vehicle More

by Drayw.aw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 11, 2026

City Volkswagen of Highland responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing City Volkswagen of Highland. We look forward to having you as one of our valued customers for many more years to come! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

January 08, 2026

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Great experience overall. Everyone we dealt with was very friendly and helpful, and the dealership was incredibly accommodating to helping us - and our 3 young kids - find the More

by jochrimo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lameshia Rogers, James Thomas, Joe LeDuc , Brendan Cowhey

Jan 08, 2026

City Volkswagen of Highland responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

November 23, 2025

Dealership Rating
Employee Rating

Wow! I stopped in and Alex Ortiz was so professional, personable and friendly! He answered all of my questions, very knowledgeable Thank you so much More

by katie526
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Alex Ortiz

Nov 23, 2025

City Volkswagen of Highland responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

October 31, 2025

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Employee Rating

TOOK MY CAR THERE 3 TIMES IN 2 WEEKS AND ITS STILL NOT FIXED! ITS WORSE! IT MAKES NOISE WHEN I STOP AND ALL THEY CAN SAY IS ITS TGE WEATHER! IT IS NOT!,MY CAR HAS GOTTEN WORSW SINCE I BROUGHT IT THERE! HO More

by brittnewright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 03, 2025

City Volkswagen of Highland responded

Thank you for bringing this to our attention, Brittne, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Chris Capparelli Service Director ccapparelli@cityautogroup.com

August 22, 2025

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Employee Rating

Alex and Brendan were wonderful to work with. They got down to the point and made the buying experience feel faster. More

by FUENMAYOR07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Thomas, Brian West , Brendan Cowhey

Aug 22, 2025

City Volkswagen of Highland responded

Thanks for sharing your thoughts about your experience with City Volkswagen of Highland. We appreciate your business and hope to see you again soon! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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