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597 Reviews of JC Cooper
July 08, 2024
Communication was horrendous. First of all the dealership called me that morning to see if I could bring my car up there for service..Went in for a simple oil change and a check First of all the dealership called me that morning to see if I could bring my car up there for service..Went in for a simple oil change and a check on a recall. What was supposed to take two hours max. My service advisor seemed uninterested in helping me, even at the start. never even acknowledged me and my wife's standing next to him. Obviously Waiting for him to ask if He could help. Or that he would just be a moment.. Neither of that occurred.. So we got these service ticket written up.. When I. Tried Later to find out if my vehicle was ready They said my adviser was on the phone and he would call me right back.. Waited over an hour and still no word. Tried to call back again still Could not get to him. Someone else picked up the phone and said they could not help me only He could since he was my advisor. I asked to speak to a manager.. Some lady picked up the phone and said she would get it taken care of.. She didn't. I call back again just to find out that my service advisor had left for the day.. Apparently the car I brought in that morning at 9 AM Friday morning. was not going to be returned to me until after the weekend. Finally I got somebody to tell me that I could pick the car up at four p m that day.. Which I did. But before I left I asked to speak to the manager. He was very helpful and told me that all that they had to do was look it up on the computer.. I told him I already knew that.. His staff was simply too lazy to do so.. The manager told me that he was going to review my phone calls. I hope he does. It was really sad.Not sure if I will return to them for service. certainly not worth the trouble.. Definitely do not recommend them. I thought a lot more of Toyota prior to that day. More
by GREGBUTLER0202
Verified Customer
July 06, 2024
I’ve been a satisfied customer for almost 25 years. My family continues to receive great service. My family continues to receive great service. More
by kayb_777
Other Employees Tagged: Zach Claybrooks, David Cobb, Simon Chan
July 05, 2024
The service was wonderful quick don’t have to way long. . clean and the workers was awesome . clean and the workers was awesome More
by RUSSELLSHY5
Other Employees Tagged: Austin Meek, Katie Fuller, Zach Claybrooks, Carlos Ortega, Costas Hernandez, Anthony Sullivan, Jeff Silvers, Brent Stump, Bob Nascimento
July 05, 2024
JC was a pleasure to deal with. He got me checked in quickly and explained exactly what to expect. The service was performed quickly and I was on my way sooner than expected. He got me checked in quickly and explained exactly what to expect. The service was performed quickly and I was on my way sooner than expected. More
by morris30127
July 04, 2024
I've been using Cobb County Toyota for over 20 years. So I am a satisfied customer. Toyota vehicles have been very dependable for me. That certainly shapes my opinion. Service Dept. has my full trust. So I am a satisfied customer. Toyota vehicles have been very dependable for me. That certainly shapes my opinion. Service Dept. has my full trust. More
by GARYBUFF
June 30, 2024
Immediately service representative approached me as soon as I pulled in the service bay, I was briefed of what are the services to be rendered and estimated charges. Work was done in a timely manner. as I pulled in the service bay, I was briefed of what are the services to be rendered and estimated charges. Work was done in a timely manner. More
by FLORESJ11
Other Employees Tagged: Brent Stump
June 27, 2024
Arrived just before my appointment time. JC got me checked in quickly, my vehicle was serviced in short order and I was on my way. Great experience overall. JC got me checked in quickly, my vehicle was serviced in short order and I was on my way. Great experience overall. More
by MLEQUIER
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