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272 Reviews of JC Cooper
April 28, 2024
I was without a Toyota for the past 5 years, but recently purchased a Tundra and decided to have service at this dealership. As soon as I drove into the service area, I remembered the feeling of confidence I purchased a Tundra and decided to have service at this dealership. As soon as I drove into the service area, I remembered the feeling of confidence I had when I had my Prius serviced here so many times. J C Cooper greeted me with a smile, all the while the area was inundated with a continuous stream of incoming customers. To his credit, he gave me his attention, I made an appointment and returned. My Tundra was repaired quickly and the problem and solution were explained to me so I could understand. I'm not a car-guy, so that alone is impressive. I shall return with the knowledge that I have someone to service my Tundra professionally and ease my concerns. Thank you, J C, and thank you Cobb County Toyota for your efficiency in the service department. After getting service in other non-Toyota dealers over the past 5 years, I am glad to be back. More
by martyatl
Verified Customer
Helpful 
April 27, 2024
Despite a hiccup with the regional call center, my excellent customer service. Service was completed faster than expected and communication was excellent. excellent customer service. Service was completed faster than expected and communication was excellent. More
by rmeier811
April 26, 2024
In today’s business world you succeed by service and your service department exceeds all expectations Will always be back! service department exceeds all expectations Will always be back! More
by Scott52
Other Employees Tagged: Todd Pluger
April 25, 2024
Always professional, honest and reasonably priced. They inform you in advance if they see a problem developing. They inform you in advance if they see a problem developing. More
by FDP42
Other Employees Tagged: Zach Claybrooks, Jeff Silvers
April 23, 2024
JC cooper is great in service department. I completely trust his recommendations for my Toyota. He has been my advisor for many years and has always been very helpful and knowledgeable I completely trust his recommendations for my Toyota. He has been my advisor for many years and has always been very helpful and knowledgeable More
by NWGAFUN
Other Employees Tagged: Rob Smith, Robert Warren, Zach Claybrooks, Jonah Amlett, Ashley Jones, Bernard Faulk , Johnny in parts is amazing
April 22, 2024
The buying experience with Blake was great. The experience with Toyota and the missing 2nd key fob was terrible but I was able to get through it until I hit the service department. Their hand The experience with Toyota and the missing 2nd key fob was terrible but I was able to get through it until I hit the service department. Their handling of this was inexcusable and I will NEVER go back. Most of the people I talked to were very polite, but incapable of putting together a simple ordered part with an appointment. They kept telling me that I needed to talk to J Cooper who was never available. (He's at lunch, he leaves at 4pm, he is out for the rest of the week). He'll call you back (He doesn't). The part (key fob) is ordered, the part is not ordered, the part is in, the part in not in, the part doesn't match the VIN#, the part will take 3 plus weeks, the part generally comes in with 24 hours. They made it very clear that they didn't want to provide the service, but they definitely wanted to have me build a list of other service items to perform (the truck has only 7k miles). Horrible, inexcusable experience. More
by PYELTON
Other Employees Tagged: Blake gonsalves
April 20, 2024
Positive response to my calls, continuous communication re: my vehicles service. Great staff! Very happy! re: my vehicles service. Great staff! Very happy! More
by MICHELLEBROWN23
Other Employees Tagged: Katie Fuller, Costas Hernandez , Gregory Munroe
