

Dealership Experience
24 yrs, 3 mos
Industry Experience
27 yrs
Languages Spoken
English
19 Reviews
Write a Review19 Reviews of JENNIFER STALS
April 15, 2025
Dave was wonderful, as always! He dedication to his clients is unmatched and his attention to detail is very much appreciated. He dedication to his clients is unmatched and his attention to detail is very much appreciated. More
June 08, 2022
Jason is a great service advisor. We recently had our 2021 Disco in for service and we were very happy with the service we received. We recently had our 2021 Disco in for service and we were very happy with the service we received. More
Other Employees Tagged: AMARPAL SINGH BHAMRA, SAM FALBO , Jason
June 06, 2022
Jason Hunziker is an example of what a Service Adviser going above and beyond for your customers, shows truly of how valued of an employee he is. going above and beyond for your customers, shows truly of how valued of an employee he is. More
Other Employees Tagged: Jason Hunziker
May 27, 2022
The service advisor did a great job Thank you very much The valet was great to much The valet was great to More
Other Employees Tagged: AMARPAL SINGH BHAMRA, SAM FALBO , JAVIER GERENA
May 26, 2022
Amazing service! Felicia has be really patient with me. I would definelty recommend this dealership Felicia has be really patient with me. I would definelty recommend this dealership More
Other Employees Tagged: SALVATORE SHANE MULRAY, RICKEY VANEGAS, DAVE FREEDMAN, MASON KEITH HILL, FELICIA LYNN HUDGINS, DOMINIC EVERETT MCGANN, SAM FALBO , VERONICA CARWELL, JAVIER GERENA
May 23, 2022
Service Advisor Sam is ALWAYS the best. He takes really good care of his customers. The Valet Service was phenomenal. Kept me abreast every step of the way. Communication was great! Updates He takes really good care of his customers. The Valet Service was phenomenal. Kept me abreast every step of the way. Communication was great! Updates to vehicle received regularly. Thanks for the valued partnership Land Rover Tampa. More
Other Employees Tagged: SAM FALBO , Valet Service
May 15, 2022
The work on my caliper was outstanding the techs did a spectacular job fixing it without having to replace it. spectacular job fixing it without having to replace it. More
Other Employees Tagged: EVAN DANIEL MCCALL, SAM FALBO , JAVIER GERENA
May 06, 2022
We love Ambi . He's punctual, courteous and always professional!!! He's a joy! And a pleasure He's punctual, courteous and always professional!!! He's a joy! And a pleasure More
Other Employees Tagged: EVAN DANIEL MCCALL, SALVATORE SHANE MULRAY, RICKEY VANEGAS, AMARPAL SINGH BHAMRA, SAM FALBO , JAVIER GERENA
April 30, 2022
There is no doubt in my mind that the Land Rover Tampa service department is head and shoulders above any other dealership that I have had a vehicle serviced at. Special thanks to Ambi and Sam for getting service department is head and shoulders above any other dealership that I have had a vehicle serviced at. Special thanks to Ambi and Sam for getting my Velar serviced and back on the road in a very short time. More
Other Employees Tagged: HARLEY ROTHAUSEN, AMARPAL SINGH BHAMRA, SAM FALBO , VERONICA CARWELL
April 26, 2022
I never leave bad reviews, but this was the worst/ lack of communication customer service experience I have ever experienced. In fact, this experience has made my husband question if we should stick wit of communication customer service experience I have ever experienced. In fact, this experience has made my husband question if we should stick with Land Rover when we get a new car. - Scheduled concierge service for Yearly Maintenance | Pick up was scheduled for Mon 4/11/22 between 8-10am. - I’m told I’m one of the first pick ups, my service at 11am, and the car would be back to me that night. 4/11 | Monday: - I hear nothing from the dealership during pick up time - 10:15am I call- receptionist tells me they are still picking the car up. So I wait. - 12:15pm I call again- receptionist tells me she doesn’t know what is going on. [Name of my Service Team Member] will call me back. So I wait. - 2:15pm I call again- receptionist tells me someone will call me back. - 4:30pm I call yet again - receptionist tells me [Name of my Service Team Member] will call me back, she isn’t sure why my car wasn’t picked up. She says they will get it in that week. I go ahead and schedule a new pick up time for the following Monday (4/ 18) just in case they don't get it in that week. 4/12 | Tuesday: - No one calls me - 2pm I call to ask what is going on. Receptionist tells me [Name of my Service Team Member] will call me back 4/13 | Wednesday - Zero call back 4/14 | Thursday - In the morning, I FINALLY get a call back- a receptionist calls me “on behalf of [Name of my Service Team Member]” just to say “Sorry, but it looks like you’re rescheduled for Monday.” - I express my frustration and ask for a manager to call me back. Jennifer does call me that evening- and I verbally confirm that the car will be picked up Monday the 25th. ***The frustration is not that a mistake was made in scheduling. It was that I couldn’t even get a call back for FOUR days. I waited around all day Monday to be available for the concierge. All I needed was a phone call saying “sorry” and then a rescheduled. I wish this is where the frustration ends- but it isn’t. ____ 4/18 | Monday - Concierge calls and picks up my car around 9am (concierge was very very nice) - I get a text around 9:50 telling me my new pickup time will be at 11am- even tho concierge has had my car for 2 hours. - I am informed the car needs a new tire, that it should be finished by end of day. - No more updates. In the eventing, I text to see if I’m getting the car back- but no response. 4/19 | Tuesday - CalI back: am told they are still working on the car. 4/20 | Wednesday - No Update 4/21 | Thursday - I text [Name of my Service Team Member] and ask for an update at 10am - He Texts back that it’s almost ready. - Phone call to tell me the car can come back that night. I pay the invoice…. then I realize the invoice is lower than it “should” be. - I request to be called, then confirm it was not serviced. ***THEY DID NOT EVEN SERVICE THE CAR. 4 Full days for a tire change. The entire reason the car came in was to be serviced. Only the tire was replaced. 4/22 | Friday - Car is serviced in the AM and delivered to me that afternoon. TLDR: Simple communication goes a long way with your customers. If I had been told I would have the loner car for the entire week- no big deal. If I had received a call on the day I was scheduled to have the car picked up- with an apology for the mistake- no big deal. This was not one single person’s fault, however, as a whole this was the worst customer experience we’ve ever experienced. One of the reasons we accept that we have to pay over $600 for a simple oil change/ service is for exceptional customer service. That just didn’t happen in multiple areas during this interaction. More
Other Employees Tagged: John Scott, 2 Receptionists



