JESSICA SANTANA | Page 56

Quick service and pleasant customer service reps. They seem to have appointments available when others don't. They seem to have appointments available when others don't. More

by GRANDDADDYFILMS Verified Customer Verified Customer

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Worst service department ever. No clue how to repair problems. Dumped the car after 2500 miles No clue how to repair problems. Dumped the car after 2500 miles More

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This dealer's service department is the worst I have ever experienced in over 40 years. They rarely returned phone calls, or kept me up to date, and held my car for weeks and weeks. Claimed the issue was fix experienced in over 40 years. They rarely returned phone calls, or kept me up to date, and held my car for weeks and weeks. Claimed the issue was fixed multiple times. When they returned the car and the issue was still present. The last time they returned the car to me, it was missing parts and the structural issue was still present. Finally, after more than 7 weeks, Genesis Corp had the car moved to another dealer. I will also add that they park cars on public streets and I received 2 tickets ... they did pay for them. My biggest concern about that is why would a dealer park people's cars on the street and what happens if it is damaged or stolen? Is the customer responsible for that? On top of all that, when the second dealer returned my car after it was fixed, the front end was damaged. That happened at Star Hyundai ... and they never informed me. More

by howard14 Verified Customer Verified Customer

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I brought the car in for an oil change, recall issue and an inspection. The first two were taken care of and I had to leave the car for 2 extra days for the inspection. The inspection was never done a an inspection. The first two were taken care of and I had to leave the car for 2 extra days for the inspection. The inspection was never done and now I am driving around with an illegal car. What gives? More

by clamman32 Verified Customer Verified Customer

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Wait very long time 6 hrs. For changing oil and filter ( appointment at 11am - 5pm For changing oil and filter ( appointment at 11am - 5pm More

by JOMYUTH_25 Verified Customer Verified Customer

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The NYS inspection machine was not working, so I had to go in search of another place to have the inspection done. Otherwise, service was great as usual for me. go in search of another place to have the inspection done. Otherwise, service was great as usual for me. More

by johnowebster Verified Customer Verified Customer

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Waited 4 hours & had Appointment Terrible experience Terrible day All customers upset sitting and waiting… Terrible day All customers upset sitting and waiting… More

by LITTLENECKCHRIS1 Verified Customer Verified Customer

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I was never notified my car was ready. Had to wait on hold for 15 min before the shop closed to find out it was ready. The shop claimed they called me but they did not. They also recommend Had to wait on hold for 15 min before the shop closed to find out it was ready. The shop claimed they called me but they did not. They also recommended I get $2000 worth of repairs that my car did not need. More

by dguags215 Verified Customer Verified Customer

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This was the worst experience that we have ever had at dealership. They were rude, unhelpful and they act as if they are doing you a favor. dealership. They were rude, unhelpful and they act as if they are doing you a favor. More

by goldmannm1 Verified Customer Verified Customer

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The dealer service did very well restarting my TPMS. However, a few weeks before I brought my car in the SOS light appeared on my mirror. Every time I tried to turn it off a message and phone number app However, a few weeks before I brought my car in the SOS light appeared on my mirror. Every time I tried to turn it off a message and phone number appeared on the dashboard screen. The message said I didn't have Blue Link. In the over six years I've had the vehicle, I've never had Blue Link. I called the number and spoke with the gentleman for about 20 minutes. He tried everything he knew, as well as researching the problem but could not find a solution. Neither could the service technicians. I hope to receive a call from someone at Hyundai who actually can fix this problem. More

by COLUCCIRICHARD Verified Customer Verified Customer

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