Dealership Experience
7 yrs, 7 mos
Industry Experience
11 yrs, 4 mos
Languages Spoken
English
880 Reviews
Write a Review880 Reviews of JESSICA SANTANA
January 28, 2021
The BSD fault indicator was on. They reset it and changed the oil. The BSD fault light is back on and do is the check engine light. I'm bringing the car back in on Monday. I feel like I should have berm give the oil. The BSD fault light is back on and do is the check engine light. I'm bringing the car back in on Monday. I feel like I should have berm given a priority appointment since the car had the same problem. I may need a ride back to the dealership and I hope they can accommodate me. Might not be necessary though. Otherwise, the service was very good.. Everyone in the office was terrific. Very friendly. More
Other Employees Tagged: BYUNGJU KIM, Ed Thornton
January 16, 2021
Service Manager is a real professional. A good people person. Mr. Thornton goes out of his way to please the customers. You always get a good deal at Star Hyundai. person. Mr. Thornton goes out of his way to please the customers. You always get a good deal at Star Hyundai. More
Other Employees Tagged: BYUNGJU KIM, Ed Thornton
January 12, 2021
Jessica was outstanding from start to finish. She handled my car from my first phone call to the time I picked up the vehicle. She’s always helpful when I bring my vehicles for maintenance or repair handled my car from my first phone call to the time I picked up the vehicle. She’s always helpful when I bring my vehicles for maintenance or repairs. More
Other Employees Tagged: BYUNGJU KIM, Ed Thornton
January 07, 2021
The staff was polite and friendly. They answered all my questions about the car. They even noticed I was due for a maintenance. Everything was completed in a timely manner. questions about the car. They even noticed I was due for a maintenance. Everything was completed in a timely manner. More
January 07, 2021
Helpful service advisor smart friendly customer service professional advisor I can see Thank you for taking me that quick emergency no appointment especially on a holiday week professional advisor I can see Thank you for taking me that quick emergency no appointment especially on a holiday week More
Other Employees Tagged: Phillip Robinson
January 05, 2021
I am Kind enough to have Mr. Kim in my Korean Language and thank you for doing things like oil chang right away, even if you don't have a separate appointment. and thank you for doing things like oil chang right away, even if you don't have a separate appointment. More
Other Employees Tagged: BYUNGJU KIM, Ed Thornton
January 01, 2021
Always fast service. From day one i always felt like they care about my car needs as well as mine. I go for regular maintenance and I'm always greeted with a smile. care about my car needs as well as mine. I go for regular maintenance and I'm always greeted with a smile. More
Other Employees Tagged: Bridget was at the reception desk. Really nice person. I watched her interaction with fellow customers and she knows her stuff.
December 30, 2020
Personnel was very professional and friendly. The work was done promptly and efficiently. Jessica was delightful to deal with, she exemplifies the meaning of customer friendly. was done promptly and efficiently. Jessica was delightful to deal with, she exemplifies the meaning of customer friendly. More
December 29, 2020
Brought my Kona in for check engine light. Service was fast and team was courteous. Team had to update the software on my Kona which was done in a fast and efficient time. thank you, fast and team was courteous. Team had to update the software on my Kona which was done in a fast and efficient time. thank you, More
Other Employees Tagged: BYUNGJU KIM, Ed Thornton
December 19, 2020
Really great customer service. Trustworthy and patient. Considerate employees made everything go smoothly. What more can I say, other than Thank you! And Thank you again! Considerate employees made everything go smoothly. What more can I say, other than Thank you! And Thank you again! More
Other Employees Tagged: BYUNGJU KIM, Ed Thornton

