Dealership Experience
7 yrs, 8 mos
Industry Experience
11 yrs, 5 mos
Languages Spoken
English
886 Reviews
Write a Review886 Reviews of JESSICA SANTANA
January 07, 2021
Helpful service advisor smart friendly customer service professional advisor I can see Thank you for taking me that quick emergency no appointment especially on a holiday week professional advisor I can see Thank you for taking me that quick emergency no appointment especially on a holiday week More
Other Employees Tagged: Phillip Robinson
January 05, 2021
I am Kind enough to have Mr. Kim in my Korean Language and thank you for doing things like oil chang right away, even if you don't have a separate appointment. and thank you for doing things like oil chang right away, even if you don't have a separate appointment. More
Other Employees Tagged: BYUNGJU KIM, Ed Thornton
January 01, 2021
Always fast service. From day one i always felt like they care about my car needs as well as mine. I go for regular maintenance and I'm always greeted with a smile. care about my car needs as well as mine. I go for regular maintenance and I'm always greeted with a smile. More
Other Employees Tagged: Bridget was at the reception desk. Really nice person. I watched her interaction with fellow customers and she knows her stuff.
December 30, 2020
Personnel was very professional and friendly. The work was done promptly and efficiently. Jessica was delightful to deal with, she exemplifies the meaning of customer friendly. was done promptly and efficiently. Jessica was delightful to deal with, she exemplifies the meaning of customer friendly. More
December 29, 2020
Brought my Kona in for check engine light. Service was fast and team was courteous. Team had to update the software on my Kona which was done in a fast and efficient time. thank you, fast and team was courteous. Team had to update the software on my Kona which was done in a fast and efficient time. thank you, More
Other Employees Tagged: BYUNGJU KIM, Ed Thornton
December 19, 2020
Really great customer service. Trustworthy and patient. Considerate employees made everything go smoothly. What more can I say, other than Thank you! And Thank you again! Considerate employees made everything go smoothly. What more can I say, other than Thank you! And Thank you again! More
Other Employees Tagged: BYUNGJU KIM, Ed Thornton
December 18, 2020
Professional staffMs. Jessica explains everything in Professional staff Ms. Jessica explains everything in detail and is always so patient and understanding. . I always have lots of questions and Ms. Je Professional staff Ms. Jessica explains everything in detail and is always so patient and understanding. . I always have lots of questions and Ms. Jessica always takes her time with explaining everything More
December 10, 2020
Phil the manager is amazing. He is the kindest most human manager i have ever dealt with let alone a dealership manager. I would highly recommend star hyundai just because of their customer service. manager i have ever dealt with let alone a dealership manager. I would highly recommend star hyundai just because of their customer service. More
Other Employees Tagged: Phillip Robinson
December 03, 2020
A few months ago, my car was making a loud noise starting at 40mph. I called to see if I could bring my car in for servicing and was told that service did not have an opening for over a week. I was very di at 40mph. I called to see if I could bring my car in for servicing and was told that service did not have an opening for over a week. I was very disappointed that they could not “squeeze” in my car. This is why I would not recommend a service group that couldn’t make time for my car when it really needed immediate service. I found and used an independent mechanic. This recent service was for routine service covered under that service contract that I bought. More
Other Employees Tagged: BYUNGJU KIM, Ed Thornton
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