JOHN CALDWELL

Had a rattle in the rear that did not exist prior to an oil change. Called and were told it was normal. It kept happening and were told by friend it was not normal so we called back and this time they sa oil change. Called and were told it was normal. It kept happening and were told by friend it was not normal so we called back and this time they said it wasn't normal and to bring the car back. We did and they said the bracket holding the exhaust sensor was loose and they put a screw in to hold it. Few hours later, rattle again and this time engine light. Called back and were told they didn't actually do anything, they just looked to see what the noise could be. Looked underneath the car ourselves to find someone wrapped a wire around the sensor and bracket. Call back and this time they say yes they did do that but they did it as a goodwill gesture because it was already that way and that it must have been done during work we had done over a year prior to that. So something we had done over a year prior that had not given us any problems, that suddenly became a problem right after an oil change at their dealership, then being told different things at every conversation until being told hey guess what, we jacked the car up ourselves, and by then well yeah they did that but it wasn't their fault.... nah. By their own admission they were the last entity to touch that sensor, and did so without our knowledge or consent. Why are you going to do something like that if you didn't break it to begin with? At the very least, why wouldn't you be honest about what you did instead of not admitting it until they owner tells you what they see? I've never had this type of experience with an automotive service department before and even now a month later I'm still floored at the fact that not only did they do something to our car without our knowledge and consent, they lied more than once about what they did and then tried to pass the blame off. The only reason we went here for service was because we had a great sales experience last fall but absolutely never again will we do any business here. More

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John Caldwell and Chris DeMartino of Sterling Heights Dodge are in the business of making their customers dreams come true! I cant say enough good things about these guys! John and Chris understand how i Dodge are in the business of making their customers dreams come true! I cant say enough good things about these guys! John and Chris understand how important and special these cars are to their customers... Us muscle car guys are a different breed, these cars are like family to us... They went to bat for me with the manufacture to get my order issues straitened out, and would not give in until my order was accepted and pulled into production status... These guys are rock stars and have earned a customer for life! Thank you John and Chris! 🙏🏁 More

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Great dealership although I was denied on my dream vehicle they tried they best and worked around the clock to get financing for me. I definitely recommend them they will work with you. vehicle they tried they best and worked around the clock to get financing for me. I definitely recommend them they will work with you. More

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The dealership treated me like family’ the sales rep was very knowledgeable and courteous to my needs . I will buy again from this dealership. I will recommend this dealership. Thank you again for everythin very knowledgeable and courteous to my needs . I will buy again from this dealership. I will recommend this dealership. Thank you again for everything. More

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Efficient I was in and out quickly. Service was outstanding. Highly recommend. I arrived to a pleasant young lady that greeted me. She guided me to the Serv I was in and out quickly. Service was outstanding. Highly recommend. I arrived to a pleasant young lady that greeted me. She guided me to the Service Advisor that took good care of me. I give this dealer a Five Star. More

by Musicman7 Verified Customer Verified Customer

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Quick and easy Brought my car in for an inspection, oil change and tire rotation and I was only there for 30 mins! I would highly recommend Sterling Heights dodge to Brought my car in for an inspection, oil change and tire rotation and I was only there for 30 mins! I would highly recommend Sterling Heights dodge to everyone! More

by chrisbsrt Verified Customer Verified Customer

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Service I love this place their so nice helpful respectful i so recommend this dealership to everybody real great customer service I love this dealership I am I love this place their so nice helpful respectful i so recommend this dealership to everybody real great customer service I love this dealership I am planning on to be your loyal customer forever More

by ZENA.YOHANA Verified Customer Verified Customer

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Not an honest man He refused to have service work on my car due to the fact I was not comfortable with the 2 salesmen that I went with ! He also told me that the featur He refused to have service work on my car due to the fact I was not comfortable with the 2 salesmen that I went with ! He also told me that the features that aren’t working on my vehicle are not that important! So discriminating not fixing my vehicle knowing it’s a electrical issue and me and my daughter are in danger ! And they false advertise ! More

by ranianortan123 Verified Customer Verified Customer

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Getting a new lease I leased a new 2019 Dodge Ram from this dealership. Anything went perfectly. Chris Bressler was my salesman. He was extremely patient and answered all I leased a new 2019 Dodge Ram from this dealership. Anything went perfectly. Chris Bressler was my salesman. He was extremely patient and answered all of my questions!! More

by amy99mac Verified Customer Verified Customer

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