Jim Colbeck

Extremely disappointed with my customer experience at the ram commercial building with Jim Colbeck on 12/20/22. I haven’t felt so profiled and judged in quite a long time. The main reason I didn’t want to vi ram commercial building with Jim Colbeck on 12/20/22. I haven’t felt so profiled and judged in quite a long time. The main reason I didn’t want to visit a dealership as a 28yr old black male attempting to purchase a 2022 Ram 5500 I knew how it would go. To start, I received a letter stating the dealership didn’t “obtain my credit report” or “obtain my credit score.” Jim stated Denise submitted my credit app and Ally responded with wanting a 10k down payment. So either he lied or this letter is false. I will contact the credit bureau and discuss the inquiry with them to get it removed so no big deal there. Jim attempted everything to not sell me this truck. He began with he doesn’t sell Ram 5500s without a body. After discussing I’m not interested in a body, he proceeded with no one will finance just the Chassis Cab. Again, I expressed that I didn’t need a body as I will have a fifth wheel installed along with fenders and a tool box. Also, I know this is false as my business partner literally has the same truck with Chrysler Capital. So not every finance company will say no but “some” may since it’s an incomplete vehicle! After more conversation he states, “well I know you’re going to get approved,” which is confusing because prior to that he stated I wouldn’t get approved and he doesn’t sell them without a body. So why ask me to submit a credit app, there would be no point! He stated he would sell me the vehicle as a cash deal no problem though. Then states most customers buy these cash, as if that is suppose to deter me or make me feel less cause I’m attempting to finance! I could care less what “most customers” do. You have a finance department for customers who choose to finance too. I leave the dealership call him 1hr later to let him know that Ally and Chrysler Capital stated they would finance a “chassis cab.” He then proceeds to have me and my fiancé complete an application online. Which again contradicts his previous statements about not being able to get financed and not selling without a body. I hear nothing for two days, have to call because he hasn’t even submitted the app, and continue to call for updates since he would reach out directly. Jim stated Chrysler Capital wouldn’t take but ally would with 10k down. Also states that Ally wouldn’t provide interest rate until deal proceeds, which is complete xx. I worked at a dealership and know that they were either trying to withhold the rate from me. The finance company sends all information back to the finance manager. But I’m ok with that deal because I need the truck and told Jim I needed a couple a couple days to get the down payment. I asked if Jim would let me know if it sells beforehand, he agrees to let me know if there are any “serious buyers.” About two days past, i ride past the dealership and truck is gone. Come to find out it’s sold, which is fine it happens. I would’ve appreciated the call to let me know after running my credit. I already didn’t trust Jim and much of what he was saying. Now after receiving this letter, it confirms that somewhere in this process i was lied to. Either you ran my credit because I have multiple inquiries now or Jim lied about the response Denise had supposedly received from Ally. I will make sure to leave 1 star on everything I can for this place! Thankfully there are other dealers out there who are willing to complete the deal, and not trying to add profit on the front end for the bigger commission! More

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Jim is awesome Jim Colbeck did a great job getting my new truck for my business. Evrerything was fast and smooth. I highly recommend anybody to work with Jim. Jim Colbeck did a great job getting my new truck for my business. Evrerything was fast and smooth. I highly recommend anybody to work with Jim. More

by ryan Verified Customer Verified Customer

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Review Jim was a pleasure to work with. He kept us informed all along the way. Would do business with him and dealership again. Thank you. Jim was a pleasure to work with. He kept us informed all along the way. Would do business with him and dealership again. Thank you. More

by SKENLEY Verified Customer Verified Customer

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great salesman Jim gave me excellent service and followed up on all my requests in a timely manner. He was very thorough in showing me all the features of my Promas Jim gave me excellent service and followed up on all my requests in a timely manner. He was very thorough in showing me all the features of my Promaster City and said to come back if we have any trouble syncing our phones. More

by TANGATAMANU Verified Customer Verified Customer

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Service I love this place their so nice helpful respectful i so recommend this dealership to everybody real great customer service I love this dealership I am I love this place their so nice helpful respectful i so recommend this dealership to everybody real great customer service I love this dealership I am planning on to be your loyal customer forever More

by ZENA.YOHANA Verified Customer Verified Customer

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Fast and accurate Had a recall. No appointment needed. Quick and accurate work. Friendly and knowledgeable staff. My salesman even checked in on me. All questions were Had a recall. No appointment needed. Quick and accurate work. Friendly and knowledgeable staff. My salesman even checked in on me. All questions were answered. More

by dmhenig1970 Verified Customer Verified Customer

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Awesome Service! Jim who handles your fleet sales is great to work with and provides great customer service to our clients. Vans have all the options you need too. Jim who handles your fleet sales is great to work with and provides great customer service to our clients. Vans have all the options you need too. More

by BENJAMIN.D.JOHNSON Verified Customer Verified Customer

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Buying a new truck Jim in commercial sales was great. He answered all of our questions and was very helpful. We will be back if we have any future purchases. Jim in commercial sales was great. He answered all of our questions and was very helpful. We will be back if we have any future purchases. More

by STORMYCAMPERS Verified Customer Verified Customer

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Dillon was great to work with Had major engine issues and they were handled promptly and professionally. I was kept up to date on the progress of the repairs and offered a rental. Had major engine issues and they were handled promptly and professionally. I was kept up to date on the progress of the repairs and offered a rental. More

by dan Verified Customer Verified Customer

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delivered vehicle as promised. Jim Colbeck was quick to get Ram Promaster City upfitted and delivered to our business. The paperwork was complete and transaction went smoothly. We Jim Colbeck was quick to get Ram Promaster City upfitted and delivered to our business. The paperwork was complete and transaction went smoothly. We will be purchasing more Promasters. More

by DIYSam Verified Customer Verified Customer

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