JONATHAN SHAFFER
JONATHAN SHAFFER at Southern Ford

JONATHAN SHAFFER | Page 6

ASM

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.9
94 Reviews
4.9

94 Reviews

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94 Reviews of JONATHAN SHAFFER

May 21, 2026

Dealership Rating
Employee Rating

The service department was very organized and easy to navigate. The service representative kept me informed as to what was being done in the shop. More

by Sandyaderholt7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 20, 2026

Dealership Rating
Employee Rating

They were so kind, timely, and explained everything. They also provided an UBER so that I could get to work! Thank you! More

by Keisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 19, 2026

Dealership Rating
Employee Rating

The folks there seem to be nice but communication is awful. The follow through is awful. Paid for an extended warranty and go to have tires rotated and wanted to charge to rotate the spare in. The craz More

by dawnee5688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 27, 2026

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 18, 2026

Dealership Rating
Employee Rating

Staff is always friendly. I always feel like I am getting good service at this dealership. More

by tluther1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 17, 2026

Dealership Rating
Employee Rating

Simple process as usual. I have no complaints with the service so far, still plan on bringing my vehicles here for inspections and possible work. More

by RTR2001SS
Recommend Dealer
Yes

Other Employees Tagged: JONATHAN SHAFFER

May 27, 2026

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 17, 2026

Dealership Rating
Employee Rating

My service and interaction with Jonathan all was excellent. Southern Ford takes care of you very well when you buy a vehicle from them and get it serviced there. More

by thomasmills
Recommend Dealer
Yes

Other Employees Tagged: JONATHAN SHAFFER

May 27, 2026

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 16, 2026

Dealership Rating
Employee Rating

Smooth and easy. Love the hospitality with the wifi and break room Hey now 5 stars More

by kevinmckenney0
Recommend Dealer
Yes

Other Employees Tagged: JONATHAN SHAFFER

May 27, 2026

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 08, 2026

Dealership Rating
Employee Rating

My credit wasn't the best and yall worked with me in order for me to get the car I wanted. And I thank you. Southern Ford is the best. More

by JOYCE1150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2026

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 07, 2026

Dealership Rating
Employee Rating

Johnathan was great, friendly and honest. The service not so much, had to bring my truck back for incomplete work. More

by PINKLALA92
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 08, 2026

Southern Ford responded

We appreciate your feedback and are eager to better your return experience.

May 05, 2026

Dealership Rating
Employee Rating

From the moment I arrive for my Appointment they were on point not only the front desk (Jonathan) but also the mechanic (Mike) I was keep update on all my require maintenance and recommendation excellent jo More

by Airborne T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2026

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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