JONATHAN SHAFFER
JONATHAN SHAFFER at Southern Ford

JONATHAN SHAFFER | Page 5

ASM

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.9
103 Reviews
4.9

103 Reviews

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103 Reviews of JONATHAN SHAFFER

June 09, 2026

Dealership Rating
Employee Rating

Always take care of my concerns and are very prompt. Service is wonderful! Notifications are very nice. More

by SCOTTHAFNER11
Recommend Dealer
Yes

Other Employees Tagged: JONATHAN SHAFFER

Jun 10, 2026

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 09, 2026

Dealership Rating
Employee Rating

I continue to enjoy the service I receive at this dealership. Very helpful, courteous staff. More

by virginiahinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manny Patel, Kelcey Jordan

Jun 10, 2026

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 08, 2026

Dealership Rating
Employee Rating

Easy to schedule appointments online. Service Advisors always friendly Easy to schedule appointments online. Service Advisors always friendly More

by mjamrhein527
Recommend Dealer
Yes

Other Employees Tagged: JONATHAN SHAFFER

Jun 10, 2026

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 06, 2026

Dealership Rating
Employee Rating

Good Really nice experience, john was outstanding and very helpful. A good experience all around. More

by to1mmys
Recommend Dealer
Yes

Other Employees Tagged: JONATHAN SHAFFER

Jun 10, 2026

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 06, 2026

Dealership Rating
Employee Rating

Jonathan was great. However the parts prices are too high. Also labor is expensive. I found the same Ford part on line for 200 less. More

by liz2teach
Recommend Dealer
Yes

Other Employees Tagged: JONATHAN SHAFFER

Jun 10, 2026

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 06, 2026

Dealership Rating
Employee Rating

Johnathan was very helpful and provided great customer service. Also he addressed all my questions! More

by chafon2
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Jun 10, 2026

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 06, 2026

Dealership Rating
Employee Rating

5 Awesome, work good job, professional staff Great job I appreciate all you do for my car and the help and questions and guidance More

by emack_48197
Recommend Dealer
Yes

Other Employees Tagged: JONATHAN SHAFFER

Jun 10, 2026

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 04, 2026

Dealership Rating
Employee Rating

Was able to get in quickly and the service was performed as indicated Jonathan did a great job of keeping us informed on the status of the service More

by MEW
Recommend Dealer
Yes

Other Employees Tagged: JONATHAN SHAFFER

Jun 10, 2026

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 30, 2026

Dealership Rating
Employee Rating

Very helpful and knowledgeable. Great customer service, and quick to return calls or provide status updates. More

by june.feggins
Recommend Dealer
Yes

Other Employees Tagged: JONATHAN SHAFFER

Jun 10, 2026

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 29, 2026

Dealership Rating
Employee Rating

Jon was great, communicative Communicated via text, timely replies, very pleasant. **I don't have more to share** More

by chelsea.dreiling
Recommend Dealer
Yes

Other Employees Tagged: JONATHAN SHAFFER

Jun 10, 2026

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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