Jose kept us informed about the service.
..very professional and courteous.
Customer service is above average.
..very professional and courteous.
Customer service is above average.
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by Pete
Verified Customer
Verified Customer
Nov 11, 2025 -
Platinum Chevrolet responded
Thanks for sharing about your experience with Platinum Chevrolet. We appreciate your business and hope to see you again soon!
Eric Rumsower, Service Manager
Easy The only issue was the wait time at check in.
I was designated to Jose but two other people were available
I was designated to Jose but two other people were available
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by Brett.Gibbs
Verified Customer
Verified Customer
Other Employees Tagged:
JOSE DELGADO
Nov 10, 2025 -
Platinum Chevrolet responded
Thanks for sharing about your experience with Platinum Chevrolet. We appreciate your business and hope to see you again soon!
Eric Rumsower, Service Manager
Excelente servicio por parte de Odin .
Gracias por tu ayuda.. Espero mi quedó sin problema.
Gracias por tu ayuda.. Espero mi quedó sin problema.
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by carlosalvarezba3
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
KEITH BUTLER, Odin . 5 Estrellas
Nov 09, 2025 -
Platinum Chevrolet responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Platinum Chevrolet. We look forward to having you as one of our valued customers for many more years to come!
Eric Rumsower, Service Manager
Took care of the problem but labor charges were
unreasonably high! Over $200.00/hour Over priced
unreasonably high! Over $200.00/hour Over priced
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by drk850
Verified Customer
Verified Customer
Other Employees Tagged:
JOSE DELGADO
Nov 07, 2025 -
Platinum Chevrolet responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Eric Rumsower, Service Manager
Platinum Chevrolet at Santa Rosa always treats me with
respect and urgency. Everyone there is attentive to your presence. I know that my vehicle is taken care of completely at Platinum Chevrolet. It’s jus
respect and urgency. Everyone there is attentive to your presence. I know that my vehicle is taken care of completely at Platinum Chevrolet. It’s just an excellent place - and they do a great job taking care of your vehicle!
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by prokolekutu
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
KEITH BUTLER
Nov 04, 2025 -
Platinum Chevrolet responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Eric Rumsower, Service Manager
Eventually they gave me the good deal they advertised.
I did have to insist on the deal as advertised.
I did have to insist on the deal as advertised.
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by NO27
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
KEITH BUTLER
Nov 03, 2025 -
Platinum Chevrolet responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with Keith and Jose. Please don't hesitate to let us know if we can be of further assistance.
Eric Rumsower, Service Manager
I take all my vehicles to Platinum Chevrolet.
They communicate well and do great work. If they mess up they make it right.
They communicate well and do great work. If they mess up they make it right.
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by mitchelljasonj1978
Verified Customer
Verified Customer
Service Price Transparency
Oct 31, 2025 -
Platinum Chevrolet responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Eric Rumsower, Service Manager
Other than me understanding that I was the next person
waiting for a shuttle, by asking another person waiting, I found out that he was waiting, lived 20 min north, whereas I live 25 minutes south... So I
waiting for a shuttle, by asking another person waiting, I found out that he was waiting, lived 20 min north, whereas I live 25 minutes south... So I called my wife, to come get me. Other than that I'd rate everything a five
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by gomer.jeff
Verified Customer
Verified Customer
Other Employees Tagged:
JOSE DELGADO
Excellent customer service, quick to reply to questions
and prompt ETA updates. Feel very taken care of as a customer and feel great about doing future buisseness with Platinum Chevrolet based of Jose's cu
and prompt ETA updates. Feel very taken care of as a customer and feel great about doing future buisseness with Platinum Chevrolet based of Jose's customer service
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by kofdiamonds8
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
KEITH BUTLER
Oct 26, 2025 -
Platinum Chevrolet responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Platinum Chevrolet!
Eric Rumsower, Service Manager
I had a great experience at Platinum Chevrolet staff was
friendly and got me in and out. They were very nice it was a good experience! Thank you.
friendly and got me in and out. They were very nice it was a good experience! Thank you.
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by kylie
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
KEITH BUTLER
Oct 25, 2025 -
Platinum Chevrolet responded
Thanks for sharing about your experience with Platinum Chevrolet. We appreciate your business and hope to see you again soon!
Eric Rumsower, Service Manager
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