JP Pullen
JP Pullen at INFINITI Of Orland Park
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JP Pullen | Page 3

Client Advisor

INFINITI Of Orland Park

8751 W 159th St
Orland Park, IL 60462

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5.0
29 Reviews
5.0

29 Reviews

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29 Reviews of JP Pullen

September 07, 2023

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Employee Rating

The customer service department was efficient and courteous. The were also timely and informative about what was happening. These surveys are getting a bit agitating. I keep giving good reviews bec More

by skye5394
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2023

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our customer service department. We're thrilled to hear that our team has consistently provided efficient, courteous, and informative service. Your satisfaction is our top priority, and we're delighted to know that we've been meeting your expectations. We understand that frequent surveys can become bothersome, and we truly value your dedication in providing feedback. Your positive reviews reassure us that we are maintaining the high standard of service you deserve. If you ever have any specific comments, suggestions, or feedback in the future, please feel free to reach out. We're here to ensure your ongoing satisfaction with our services. Thank you for choosing us, and we look forward to continuing to provide you with excellent service. Best Wishes, INFINITI Of Orland Park

August 31, 2023

Dealership Rating
Employee Rating

I have been coming to Infiniti for a few years and have always received great service. I want to recognize Michael Cescato. He is always thorough and makes sure you understand what is going on with your ve More

by JACKSON.RODGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2023

INFINITI Of Orland Park responded

Thank you for being a valued and loyal customer at Infiniti for the past few years, and for taking the time to share your positive experience with us. We greatly appreciate your feedback. It's wonderful to hear that you've consistently received great service, and we're thrilled that Michael Cescato has been a standout in providing you with thorough and clear explanations of your vehicle's service needs. Your kind words are a testament to his dedication to ensuring your complete satisfaction. We will be sure to pass on your compliments to Michael and the entire service team. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and look forward to serving you again. Thank you for choosing us, and we appreciate your continued support. Best Wishes, INFINITI Of Orland Park

August 31, 2023

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Employee Rating

JP is the best salesman ever. He really took his time out to make sure I got everything I wanted. He was really patient with me & my family. :-) thank you so so much, I was diffic More

by kailon_totyana105
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 08, 2023

INFINITI Of Orland Park responded

Thank you for your wonderful feedback about JP, your salesman. We're thrilled to hear that he provided you with exceptional service and went above and beyond to ensure you got everything you wanted. It's fantastic to know that JP was patient and accommodating with you and your family throughout the process. Your satisfaction is our priority, and we're glad he could make your experience enjoyable. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and look forward to serving you again. Thank you for choosing us, and we hope you continue to enjoy your new vehicle. Best Wishes, INFINITI Of Orland Park

July 31, 2023

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Employee Rating

My sales rep JP Pullen and finance manager Ronnie Robles were both awesome. I really enjoyed JP Pullen professionalism and politeness. More

by dovanna.sails
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ronnie Robles

Aug 04, 2023

INFINITI Of Orland Park responded

dovanna.sails, thank you for your kind words and this wonderful review! JP will be thrilled to read your review. We look forward to working with you again in the future. Best Wishes, INFINITI Of Orland Park

July 26, 2023

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Employee Rating

My experience was great. My way time was short. Great job. That always keeps me coming back More

by NICOLEMCNEAL99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 28, 2023

INFINITI Of Orland Park responded

Nicolemcneal99, We appreciate your consistent business and look forward to seeing you again in the future! Best Wishes, INFINITI Of Orland Park

July 26, 2023

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Employee Rating

Covers all questions & concerns regarding vehicle being purchased. Easy to do business with and conveniently located. More

by luplyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Moe Rashid

Jul 28, 2023

INFINITI Of Orland Park responded

Luplyn, Thank you for taking time to leave us feedback about your recent visit! We look forward to seeing you again in the future! Best Wishes, INFINITI Of Orland Park

July 25, 2023

Dealership Rating
Employee Rating

JP is very attentive and provides excellent customer service. He made sure I understood everything pertaining to the vehicle of purchase. He took my needs and wants into consideration and made sure I wa More

by korinne04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Moe Rashid

Jul 28, 2023

INFINITI Of Orland Park responded

Korinne04, So glad to hear JP took great care of you while purchasing your new vehicle. We strive for 100% satisfaction. Best Wishes, INFINITI Of Orland Park

July 25, 2023

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Employee Rating

My problem was not resolved. The service department shaved the rusted rotors on my instead of replacing them. I still hear a scrubbing sound and a rattling noise under the hood. More

by korinne04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Bugajski, Moe Rashid

July 23, 2023

Dealership Rating
Employee Rating

Very attentive to my needs, friendly encounter with the service and they cleaned my vehicle More

by ERIC_SATTERWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 28, 2023

INFINITI Of Orland Park responded

Eric_Satterwhite, So glad to hear you had a great experience with us! We strive for 100% Satisfaction! We look forward to working with you again soon. Best Wishes, INFINITI Of Orland Park

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