JR Arnold | Page 12

Service Hah oil change, lube and wash. As usual, service was prompt and friendly. Chris always is courteous and friendly. Keep up the good work! Could tak Hah oil change, lube and wash. As usual, service was prompt and friendly. Chris always is courteous and friendly. Keep up the good work! Could take vehicle to independent mechanic as it is out of warranty, but prefer to come back to the workmanship I know and trust. More

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Oil change/tire rotation Very helpful employees, everyone was friendly and honest. We have been coming to this dealership for years and have always appreciated the quality of Very helpful employees, everyone was friendly and honest. We have been coming to this dealership for years and have always appreciated the quality of the employees. More

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As Always. We've been coming to Gary Lang since 06. As always, Chris and JR made this visit. Chris kept me up to date on my car and let me know when it was ready We've been coming to Gary Lang since 06. As always, Chris and JR made this visit. Chris kept me up to date on my car and let me know when it was ready. I appreciate the fact that Gary Lang cares about building relationships with customers. More

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That Personal Touch We have been dealing with Gary Lang well over twenty years with the purchase of at least eight trucks and cars. Purchases and vehicle services have a We have been dealing with Gary Lang well over twenty years with the purchase of at least eight trucks and cars. Purchases and vehicle services have always met our needs. One is made to feel as part of a family of people working together for the best experience in comfort, operation, service, and certainly, price of a Gary Lang vehicle. We appreciate their courtesies to us with every visit. More

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Final fixed Gary lang has the best service group of people ever. kept informed the whole through. Service engine light on 3 other dealers could fix 2010 cts under Gary lang has the best service group of people ever. kept informed the whole through. Service engine light on 3 other dealers could fix 2010 cts under warranty. Replaced timing chains in 2 days fixed and running great More

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My passenger side window on my 2013 Chevy Cruze appeared to have shattered for no apparent reason. I had the police come to the house to check it out, and they couldn't definitively rule out vandalism but to have shattered for no apparent reason. I had the police come to the house to check it out, and they couldn't definitively rule out vandalism but were unable to explain why all the glass was on the OUTSIDE of the car, if the window had been smashed from the outside. I called Gary Lang and spoke with Adam. We discussed my having the vehicle towed to their service department that evening. Unfortunately, this was not an option for us. Adam then advised me to take as many photos as I could, remove the shattered glass and bring the car in the next morning and he would plead my case with his superior. I did so just that and as it turns out there was no pleading, photos or police report necessary. Even though what happened is something that "just doesn't happen" Gary Lang Chevrolet stepped up and immediately stated they would replace the window at no charge to me. The glass had to be ordered and probably wouldn't be in until the following Monday. They were going to put plastic on the window for me until the repair could be done. Adam then advised me that he felt that was unsafe and may not protect the car from the elements and found me a loaner. Gary Lang Chevrolet went over and above what they had to do. They are professional, polite, and their customer service is over the top. I will NEVER purchase a vehicle from another store other than GARY LANG CHEVROLET and neither will my son. Thank you so much Adam, J.R., and Gary Lang Chevrolet for backing your product and turning a very unfortunate event into a tolerable one. You guys ROCK! More

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