JT Luginbill | Page 6

Buyer beware. Find another dealer. Run, don walk away. Worst car buying experience I have ever had. Called about a car that had been on their website and others fo Find another dealer. Run, don walk away. Worst car buying experience I have ever had. Called about a car that had been on their website and others for several days. Was told, “ We just got that and it hasn’t been thru service yet.” So you take cars on trade and post them for sale before you inspect them? Sounds weird, but okay. Get there and drive the car. Obvious noise from the rear axle tells me the wheel bearing is blown. Plus the muffler rattled like crazy. Clear that they never even drove it. We decide to move forward and write up a deal subject to mechanic’s inspection. Then I find out they want a $1500 fee for “added equipment” which is just a crappy warranty that is only good at their shop. Plus $499 for a documentation fee. Don’t pay these fees, they only exist so they can waive them and make you feel like you’re getting a good deal by only paying the STICKER price. After they waive the B.S. fees, we agree on a price and I put a $500 deposit down. I am told that since it is now sold, it will be the top priority for the service department. This is on Monday, they don’t even look at it until Wednesday and fix nothing. I am told that they want me to have my mechanic look it over before they do anything else. This is code for, “we found a bunch more problems that we don’t want to fix. Maybe you won’t find them.” Well we found them. Too many more to list. We stopped looking after the bill eclipsed $5k. Brought the car back, demanded my deposit be returned. They can’t find my paperwork. They promise to mail me a check. Almost a week later, they still haven’t found it and Marcus texts me wanting to know if the check cleared yet. After I caught Marcus lying to me multiple times, I decide to contact the GM. Big surprise the GM is out of the office. I ask to speak to whoever is in charge and they send the call to Mario. He tells me the check was deposited, then changes his story moments later and says they shredded the check along with my paperwork. Then Mario lies to me and says he never told me it was deposited. These slime xxxxx are unorganized, incompetent liars and terrible salesmen. Never buy from this dealer!! More

Report | Print

Rude service department, sales staff that doesn't follow through & management that won't respond to calls. Overall, an impressive operation. I would strongly suggest doing business with one of the other N through & management that won't respond to calls. Overall, an impressive operation. I would strongly suggest doing business with one of the other Nissan dealerships in the kc metro. More

Report | Print

Wood Nissan is awesome. Got me in fast at the time of my appointment and work was complete on time and was right! Got me in fast at the time of my appointment and work was complete on time and was right! More

Report | Print

Tyler was very eager to help the staff was warn and friendly and the managers worked hard to get me into the car of my dreams. friendly and the managers worked hard to get me into the car of my dreams. More

Report | Print

Great dealership! Brian did an assume job! We Love our new Pathfinder! I highly recommend them! Brian did an assume job! We Love our new Pathfinder! I highly recommend them! More

Report | Print

I showed up a whole day early for my oil change and the gentlemen in the service department fit me into their already-busy day without saying a word. Didn't realize until I got home! I'm beyond please with gentlemen in the service department fit me into their already-busy day without saying a word. Didn't realize until I got home! I'm beyond please with the service I've received at Wood Nissan previously and on the morning of Nov. 24th. More

Report | Print

We just bought our third car from Wood Nissan and as with the last two, had a great experience. Our salesman, Jeff Catania,, always makes us feel comfortable and will make sure you understand every detail of the last two, had a great experience. Our salesman, Jeff Catania,, always makes us feel comfortable and will make sure you understand every detail of your new car. Unlike many dealerships out there, I have never felt any pressure with our vehicle purchases, and they all work hard on finding a deal for you. From my wife's '21 Rogue, to my latest purchase of a '24 Pathfinder, just a wonderful place to do business. We look forward to our next purchase in '25 to replace her '21 at Wood Nissan! More

Report | Print

Ashley Foster and JT went above and beyond to help me out. I was in a difficult situation and they helped me get into a great car. I will definitely be back in the future for all my car business. I ca out. I was in a difficult situation and they helped me get into a great car. I will definitely be back in the future for all my car business. I can’t thank them enough. More

Report | Print

Prompt courteous service. Great waiting area to chill out while waiting. The service advisors always meet me when I drive in with a greeting. Great waiting area to chill out while waiting. The service advisors always meet me when I drive in with a greeting. More

Report | Print

Amazing customer service by Ashley Foster. Showed us a Pathfinder that fit my needs and records requirements Showed us a Pathfinder that fit my needs and records requirements More

Report | Print