Jace Braun
Jace Braun at Summit Automotive Chrysler Dodge Jeep Ram

Jace Braun | Page 6

Express Lube Advisor

Summit Automotive Chrysler Dodge Jeep Ram

815 S Rolling Meadows Dr
Fond Du Lac, WI 54937

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4.9
66 Reviews

Employee Video

4.9

66 Reviews

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66 Reviews of Jace Braun

March 13, 2023

Dealership Rating
Employee Rating

Overall experience was good, about $35 more expensive than my normal service center. You may want to consider dropping the price to be more competitive with other local shops. More

by bdr96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2023

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for leaving a review about your experience with our team and we appreciate your feedback on pricing. Our Service department is constantly analyzing our services to ensure we are competitive with our competition and we will be happy to pass your suggestions along. Thank you again for allowing us to assist with your vehicle needs and for your feedback!

February 15, 2023

Dealership Rating
Employee Rating

They got our vehicle in and diagnosed the problem in a timely manner and were extremely great to work with. Also gave some estimates on recommended maintenance. Would highly recommend. More

by pcsiacsek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Geoff Kuitert, Jennifer Preston

Feb 15, 2023

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for taking the time to write about your experience with our team and give us your recommendation! Our team appreciates working with you and we hope to hear from you for any of your vehicle needs in the future!

February 13, 2023

Dealership Rating
Employee Rating

First, Summit had my Jeep for three weeks, in the three weeks they had my vehicle I (Miranda, the owner) only got one call, the initial call to tell me that they found something wrong and needed a part. No More

by theomalleys2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Geoff Kuitert, Jennifer Preston

Feb 16, 2023

Summit Automotive Chrysler Dodge Jeep Ram responded

Hello, Miranda. Thank you for sharing more about your experience. We appreciate and will use all the feedback you have given us to improve our communications with all of our guests. This was an unfortunate bit of timing as the staff member you initially worked with has left and our short-staffed team was working to assist backordered customers as quickly as possible. As soon as we received your part for your Jeep we got it fixed the same day. We did discuss mailing your paperwork with you and you agreed, so that we could make it a smooth process as we were not trying to overwhelm you or our team with being short staffed. Going forward, we will be managing our processes to ensure this oversight is not repeated with any of our guests. If you are still in need of service, have questions or still have not received your paperwork in the mail, please give our service team a call at 920-322-7556 and we'd be more than happy to help further.

February 10, 2023

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Employee Rating

They got my vehicle in and serviced in a timely manner, and were polite and good to work with. More

by sieglaff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Geoff Kuitert, Jennifer Preston

Feb 10, 2023

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave us this excellent review! Please come back and see us again for any of your vehicle needs!

February 06, 2023

Dealership Rating
Employee Rating

The service was performed on time and efficiently. A ride was provided for me to and from my destinations, which is much appreciated. The personal were friendly and helpful on the terms and conditio More

by joshandjessmarschie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Geoff Kuitert

Feb 06, 2023

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for this excellent review of our service team! We're glad to hear they were able to assist you to the best of our abilities and treat you the way we would want to be treated. We hope you'll continue to visit us with any of your vehicle needs!

January 25, 2023

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Employee Rating

I am glad we finally found out what was wrong with the tire. Thank you. More

by thefarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2023

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for reaching out with your feedback - we're glad that our team was able to work with you to get the tire issue resolved! We appreciate you leaving a review and will pass your message along to our team! Please reach out if you need anything!

January 20, 2023

Dealership Rating
Employee Rating

Quick turnaround and detailed explanation of what was done, and what I need to do next. More

by cardboardkid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2023

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for taking the time to write a review for our team and share your experience. Jace and our Service Team are awesome and work hard to understand our customer's needs - we're so glad they were able to take care of you and get you options! If you have any questions or need anything, please give us a call!

January 19, 2023

Dealership Rating
Employee Rating

Professional, friendly, prompt, competent personnel. We have all of our service performed at this facility. Always happy with service. More

by bbmj3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Geoff Kuitert, Jennifer Preston , Mary Randell, Cole Tramel

Jan 19, 2023

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for sharing your review of your experiences with our team! We take pride in knowing our Service team is made up of professionals who truly want to do their best for our customers. We look forward to your next visit - please reach out if you need anything!

January 08, 2023

Dealership Rating
Employee Rating

Summit service department is really well organized and focused on customer satisfaction. I could not be happier with my experience More

by mcgregor2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Geoff Kuitert , Mary Randell

Jan 09, 2023

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words about our Service Team! One thing we can always depend on is our Service Team to do what is right for our guests and we're so glad you feel the same! Please give us a call if you need anything!

January 04, 2023

Dealership Rating
Employee Rating

I enjoy coming to Summit Automotive. You are very helpful with no pressure. Very informative and convenient customer service. Geoff, Mary and Elaina are awesome! Brock is a good one More

by pkuzio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Geoff Kuitert , Brock Boettcher, Mary Randell

Jan 05, 2023

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for your kind words about our team! We really enjoy seeing their smiling faces every day and it warms our heart that you have a great experience with them, too! Please don't hesitate to reach out if you need anything!

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