Jack Fitzgerald

Celeste was great. Team was fantastic. They made sure that I was happy before I left. Team was fantastic. They made sure that I was happy before I left. More

by donnasok1 Verified Customer Verified Customer

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We came to purchase two vehicles at the conclusion of their leases - one for me, and one for my sister. We had arranged the day and time (Thursday morning, 6/11/26) two weeks in advance with your Sales M their leases - one for me, and one for my sister. We had arranged the day and time (Thursday morning, 6/11/26) two weeks in advance with your Sales Manager (Jack Fitzgerald) and confirmed it again three days before coming in. The Sales Manager had cautioned us that, if the F&I people were completing new car deals, that we may have to wait for a short while to be serviced. When we arrived, Brandon Pallotino addressed my vehicle sale promptly. Ken Burkart was not at his desk to handle my sister at the same time, so she was asked to sit in the Customer Lounge. When my vehicle sale was completed (30 or so minutes later), I was surprised to see my sister still in the Customer Lounge. No one had come to handle her sale. As soon as we left Brandon's office, the dealership Sales Trainer(?) closed the door to Brandon's office and ignored us for at least another 20 minutes. Ken was no where to be found. We had to go back to the Sales Manager two additional times to ask him to intervene with the Sales Trainer. That man couldn't care less about having someone (e.g. Brandon or Ken) service my sister's end-of-lease vehicle sale. He ignored the Sales Manager twice and clearly conveyed that his time was more important than ours. Finally, on the third try by the Sales Manager, the Sales Trainer relinquished his time with Brandon, and Brandon completed the lease vehicle sale with my sister. This took another 20 - 30 minutes. It was not a busy morning at the dealership. There were no other new vehicle sales in process requiring the F&I Department's attention. What should have been two very easy, back-to-back end-of-lease vehicle sales that should have taken no more than 45 - 60 minutes dragged out to 1.5 - 2.0 hours. This "casual, take our time to service you" on anything other than a new vehicle sale is something that my husband and I have seen before from the DeVoe Cadillac team. This dealership needs an attitude adjustment. More

by MDKORNAS Verified Customer Verified Customer

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Very friendly and easy to work with. It was a good experience! I’m very happy with the process and my new, pre-owned Cadillac. It was a good experience! I’m very happy with the process and my new, pre-owned Cadillac. More

by alanbuhler1 Verified Customer Verified Customer

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There sales stag from the GSM Danny, to the Finn gentleman and salesman, were all super! gentleman and salesman, were all super! More

by TG Verified Customer Verified Customer

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Amazing experience start to finish. I could not have asked for a better deal on a better car! I could not have asked for a better deal on a better car! More

by GDR6060 Verified Customer Verified Customer

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This was the worst car-buying experience I've ever had. Very Poor service. I will never recommend this place. Very Poor service. I will never recommend this place. More

by JerryKeefe Verified Customer Verified Customer

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I enjoyed working with Doug and appreciate all this time on getting the deal done on getting the deal done More

by RALPH30 Verified Customer Verified Customer

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Douglas was amazing, best customer service. He was extremely professional and very patient with my needs. He was extremely professional and very patient with my needs. More

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Our experience at DeVoe Cadillac was exceptional. Jim Lombardo answered all of our questions and gave us peace of mind with the purchase of our vehicle. Jim Lombardo answered all of our questions and gave us peace of mind with the purchase of our vehicle. More

by Rod Jensen Verified Customer Verified Customer

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Easy to work with to make the deal work for both parties Very professional and willing to make concessions beneficial to both of us Very professional and willing to make concessions beneficial to both of us More

by RGUANDO Verified Customer Verified Customer

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