Jack Nguyen

Avoid This Place Like the Plague! ​I’ve had some bad experiences with mechanics before, but this place takes the prize for the absolute worst customer service I’ve ever encountered. ​I’ve had some bad experiences with mechanics before, but this place takes the prize for the absolute worst customer service I’ve ever encountered. If you value your time, your money, or your sanity, do yourself a favor and drive right past this dump. ​The "highlight" of my visit was an employee named Adam. I’m not sure if he hates his job or just people in general, but his attitude was complete trash. From the moment I walked in, he acted like my presence was a personal insult to his day. When I asked a simple question about the estimate, he gave me a condescending smirk and talked to me like I was a total idiot. ​Why I’m Never Coming Back: ​Zero Professionalism: Adam’s rude, dismissive behavior is a cancer to this business. There is no excuse for treating paying customers with that much blatant disrespect. ​The Wait: I was told "an hour tops." Two and a half hours later, I was still sitting in a lobby that smells like stale cigarettes and regret. ​Total Lack of Transparency: They try to upsell you on things you don't need while ignoring the actual issue you brought the car in for. ​It’s honestly impressive how much this place managed to xxxx me off in a single visit. I don't mind paying for quality work, but I refuse to pay to be treated like garbage. ​Save yourself the headache. Go literally anywhere else. This place is a joke, and I will never set foot in this building again. More

Report | Print

The service department is great. Always helpful and they get the job done when they say they will. Always helpful and they get the job done when they say they will. More

Report | Print

They were wonderful assisting me with a help I needed. Thank you & look forward to next schedule appointment. Thank you & look forward to next schedule appointment. More

Report | Print

I was greeted by a friendly staff that answered all my questions and I felt comfortable that my vehicle was in good hands it was a very pleasant experience questions and I felt comfortable that my vehicle was in good hands it was a very pleasant experience More

Report | Print

Went today for State inspection Only. Everyone is pleasant and process very quick, less than 30 minutes Everyone is pleasant and process very quick, less than 30 minutes More

Report | Print

Every thing was great and customer service was very good and Mr Khoa and Mr Mina were very friendly and helpful and Mr Khoa and Mr Mina were very friendly and helpful More

Report | Print

I’ve been bringing my car to Herb Chambers Ford for many years. The service department is very professional informative and get your car done in a timely manner. I would recommend Herb Chambers Ford service years. The service department is very professional informative and get your car done in a timely manner. I would recommend Herb Chambers Ford service to any of my family and friends. More

Report | Print

Ordered a roll up cover thru dealership, arrived in 2 days, and scheduled installation for the next week. Truck also had a recall, got both services done in same day. Received texts from service manager days, and scheduled installation for the next week. Truck also had a recall, got both services done in same day. Received texts from service manager along the way keeping me updated and when job was complete!! Used Fird points to get discount too!! Very satisfied!! More

Report | Print

No pressure. Polite and professional. Straightforward and easy to deal with service department. Work is performed on time and to a good standard. Polite and professional. Straightforward and easy to deal with service department. Work is performed on time and to a good standard. More

Report | Print

Called 4 times over 1-1/2 hours with no call back from Jack. Very poor customer service. Jack. Very poor customer service. More

Report | Print