Jack O’Donovan

Ordering a brand-new BMW is always exciting, but BMW Sudbury makes it feel truly special. I live in New York, where there are plenty of dealerships close by, yet for this order I knew I wanted to return Sudbury makes it feel truly special. I live in New York, where there are plenty of dealerships close by, yet for this order I knew I wanted to return to Sudbury, where I got my very first BMW. Every single person I worked with was not only helpful and knowledgeable, but also genuinely caring. From Sales and Finance to Parts, BMW Genius, and Management, each department went out of their way to make the process smooth and enjoyable. I never felt like “just another customer” — the entire team made me feel valued and welcomed every step of the way. More

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Bill Cahill and Jack O’Donovan were great to work with and provided outstanding service. and provided outstanding service. More

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Communication between the entire “team” was minimal and frustrating. Problem with prompt responses when seeking answers. frustrating. Problem with prompt responses when seeking answers. More

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Great customer service. Jack and team took the time to really understand what I was looking for and delivered excellently. Kudos to the team! Jack and team took the time to really understand what I was looking for and delivered excellently. Kudos to the team! More

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Jack O. was great. Straight-forward, honest, prompt answers. No upselling, no pressure, just answers and suggestions. Great at keeping me informed on the sta was great. Straight-forward, honest, prompt answers. No upselling, no pressure, just answers and suggestions. Great at keeping me informed on the status of my ordered vehicle. More

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Jack was instrumental throughout my leasing process, and answered all of my questions timely and effectively. His knowledge on the car, as well as the process, made the decision as easy as can be. If anyone answered all of my questions timely and effectively. His knowledge on the car, as well as the process, made the decision as easy as can be. If anyone I know needs a car, I’ll certainly send them Jack’s way. More

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My wife and I needed to find a car quickly due to an accident she was in, so we were constrained by this situation. After we explained our situation to Jack, he worked with us to find the options that accident she was in, so we were constrained by this situation. After we explained our situation to Jack, he worked with us to find the options that made the most sense for us and then ensured we'd get the car we needed within the required timeframe. We live a couple of hours away from Sudbury and initially went into the dealership while in the area to check out BMWs. But after working with Jack, we were convinced that buying the vehicle with him was the right choice. Jack was courteous and understanding of our situation, answered all of our questions, and matched a car to our needs. Jack went out of his way to make a long-distance transaction easy and convenient. He even delivered the vehicle to us! I would highly recommend working with Jack and the entire BMW of Sudbury team! More

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The new receptionist was funny and polite. Jack was very professional and has a very relaxed demeanor. He didn’t pressure me at all, which is important. Chad in finance was good; Julie the tec Jack was very professional and has a very relaxed demeanor. He didn’t pressure me at all, which is important. Chad in finance was good; Julie the tech geek is super smart and all were very nice and welcoming. More

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BMW of Sudbury made the buying experience amazing ! Client Advisor, Jack O’Donovan, was professional , knowledgeable and extremely pleasant to work with . I highly recommended BMW of Sudbury to anyone Client Advisor, Jack O’Donovan, was professional , knowledgeable and extremely pleasant to work with . I highly recommended BMW of Sudbury to anyone looking for a seamless and stress-free car buying experience ! More

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Jack was so pleasant and knowledgeable. I feel that he cared and got the right car for me. I would recommend him to anyone looking for a BMW. I feel that he cared and got the right car for me. I would recommend him to anyone looking for a BMW. More

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