Jack Prato | Page 40

I was interested in a Mercedes SUV at this dealership. Once I expressed interest in the vehicle, I received multiple friendly emails leading up to my actually going to the dealership to test drive the veh Once I expressed interest in the vehicle, I received multiple friendly emails leading up to my actually going to the dealership to test drive the vehicle. The staff was so attentive to quickly respond to any questions I had. Even on the day of the sale, Paul (sales) and Jack (finance) were very pleasant to work with. I felt I received good customer service throughout the sale, however, that commitment to customer satisfaction ended the moment I drove the vehicle off the lot. When I purchased the vehicle, it came with a 2 month / 2000 mile warranty to cover repairs to the engine and transmission. When I bought the vehicle, the wood trim panel around the gearshift was somewhat scratched up....almost as if someone had used too abrasive of a cleanser on it. I ordered a replacement trim from Mercedes....not a big deal. When I took it to MB service to have it installed, they did a complimentary inspection of the vehicle and found that my centrifuge cover was leaking (part of the engine....an oil separator) as well as the transfer case (part of the AWD/transmission system). I contacted Bredemann about having these repaired under the warranty that came with the vehicle. It took multiple emails and phone calls to finally be told they would not cover the repairs. I guess the honeymoon was over. Before the sale...I got almost an immediate response to my emails. After the sale...it took multiple attempts to get a response. Had I bought the vehicle AS IS-NO WARRANTY, I probably wouldn't be upset over this situation. However, don't sell me a vehicle with a warranty and then tell me that covered parts/services are not covered. Paul told me that the general manager, Don, told him the repairs would not be covered. After a strongly worded email, I received a response from Don stating he was out of town and just now getting involved in my case. Funny....he wasn't out of town according to Paul's email. The bottom line....I will never do business with Bredemann again and I encourage everyone reading this to do the same. They make you feel like you're the most important person in the world but quickly develop amnesia the moment you drive off the lot. Their commitment to customer satisfaction ends the moment you sign the bill of sale. More

Report | Print

My wife and I were looking for a new SUV after ours got totaled. We compared 5 different vehicles in that same medium classification. After sitting down with Paul Costouros who took alot of time and went o totaled. We compared 5 different vehicles in that same medium classification. After sitting down with Paul Costouros who took alot of time and went over all the options, cargo space....maintenance package, no pressure, we narrowed it down to the Highlander and the Pathfinder. The Highlander had a softer ride, about the same options AND we got 0% interest for 60 months. Thanks to Paul for all the time he took and the sales manager for a great deal. I finally have my first new Toyota. More

Report | Print

Shopping for a car can be a great experience or it can be a worst experience in your life. It all depends on a dealership and their goal to be honest or just to sell a car. I purchased a new 2013 Toyota Hi a worst experience in your life. It all depends on a dealership and their goal to be honest or just to sell a car. I purchased a new 2013 Toyota Highlander at Bredemann in Park Ridge. I have bought a number of cars in my lifetime and this is my first review. I decided to write this because this was my best car buying experience ever. The SUV I purchased is a heavily discounted base model. Doing my research beforehand I know the price is unbelievable. From the salesman Nester to Tran in financing and all other staff they were very polite and professional. I have a bankruptcy on my name and they still found me low financing (well under 5%). My whole process took two days as the dealership found me the color I wanted at another dealer and had it delivered the next day. The two visits I spent there I saw the salesmen tell other potential customers to stick with their current car as they would lose on trade in. Dealerships typically care to make a sale. These people want people you to be happy and not to regret the buy a few weeks later. I also have a 2012 Chevy Equionx that I service at Bredemann Chevy next door. That service department is great as well. They are on time and honest. I took my Chevy there two times and was very pleased. That was the main reason why I went to Bredemann Toyota. More

Report | Print

My wife and I had not bought a car in over 10 years and were not looking forward to the experience. We wanted a Toyota because of their high quality and went to Bredemann initially because we live in Park were not looking forward to the experience. We wanted a Toyota because of their high quality and went to Bredemann initially because we live in Park Ridge where the dealership was located. The process from beginning to end was painless and easy. Angelo was patient and informative and Jack was great in explaining all options on either buying or leasing. In the end we got the car we wanted for a great price and monthly payment and we could not be any happier. We are customers for life. More

Report | Print

I have to tell you - I was not looking forward to buying a new car. It always stresses me out! My experience with Gene and Jack at Bredemann Toyota was pretty pleasant overall. Of course you still have t a new car. It always stresses me out! My experience with Gene and Jack at Bredemann Toyota was pretty pleasant overall. Of course you still have to negotiate, but Gene didn't make us sit and wait for hours while we were going back and forth on the price. Then when we went into Jack's office to talk about financing, we weren't pressured into anything we didn't want. I feel like we got a fair deal on our new Prius C and we were in and out of there within about two hours from test drive through going out the door. I would definitely recommend them to anyone! More

Report | Print

Angelo was very patient with us while we took several weeks to decide between a Sienna and Highlander. When we finally decided on the Highlander he did his best with the pricing and trade-in. He showed u weeks to decide between a Sienna and Highlander. When we finally decided on the Highlander he did his best with the pricing and trade-in. He showed us how to set up bluetooth and all the other gadgets in the car which was a great help. Jack Prato was very nice to work with, no high pressure and very knowledgeable about the financing. Everyone there was very nice and always willing to help. More

Report | Print

We've been coming to Bredemann for sales and service for over 12 years (when our more local dealership closed). A big part of our continuing loyalty has been the service department, but this is the 2nd for over 12 years (when our more local dealership closed). A big part of our continuing loyalty has been the service department, but this is the 2nd new car we have purchased from the them and will continue to recommend. More

Report | Print

Working with Bredemann for the purchase of our 2013 Sienna was a breeze! The customer service we received was fantastic - starting with our initial contact with Brian Monks, the sales manager. We wer Sienna was a breeze! The customer service we received was fantastic - starting with our initial contact with Brian Monks, the sales manager. We were able to negotiate everything via email and phone, which allowed us to spend less time at the dealership (which was great since we were coming from the city and had three young children at home!). Once at the dealership we were impressed with the friendliness and knowledge of the sales consultant, Angelo Beltrano, as well as the finance manager, Jack Prato. After completing all the necessary paperwork and reviewing all the features of the car, we were out of the dealership in less than 2 hours with our bran new Sienna. We will definitely be making the drive out to Park Ridge from the city for any service for the car, they were that good! We definitely recommend Bredemann Toyota to anyone looking for a Toyota! More

Report | Print

Working with Roger Diaz made the car buying experience pleasant. The purchase involved a new and used car both with a trade-in. Roger is an outstanding sales consultant and worked hard to make a deal th pleasant. The purchase involved a new and used car both with a trade-in. Roger is an outstanding sales consultant and worked hard to make a deal that fit the budget. He was extremely helpful and courteous in providing all necessary information and available when needed. In finalizing the "paperwork" with Jack Prato, he also did an excellent job in going over any details without pressure. I have purchased many Toyota cars over the years from this dealership and remain very satisfied. More

Report | Print

Roger Diaz and Jack Prato were very professional and very helpful to us. They made our car buying experience pleasant with no pressure on us. Roger was more than willing to let us test drive several cars and helpful to us. They made our car buying experience pleasant with no pressure on us. Roger was more than willing to let us test drive several cars and answered all of our many questions. Jack got us a super deal on the interest rate on our loan. Both Roger and Jack made us feel like honored guests. We will only buy our cars from Bredeman in the future and will recommend this excellent dealership to all of our friends and family! Tom and Karen Brenner More

Report | Print