Jack Spence
Jack Spence at Wood Nissan Lee's Summit
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Jack Spence

Service Advisor

Wood Nissan Lee's Summit

1025 SE Oldham Pkwy
Lee's Summit, MO 64081

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4.8
272 Reviews

Dealership Experience

7 yrs, 7 mos

Industry Experience

21 yrs, 3 mos

4.8

272 Reviews

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272 Reviews of Jack Spence

April 29, 2025

Dealership Rating
Employee Rating

They guys at Nissan are fast reliable, and friendly. I was treated like family. Would definitely recommend this service department. More

by bekilou9279
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Smith , Bryan Wagner and Trevor Foster

April 25, 2025

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Everything was perfect. Jack is professional and well informed. He keeps me informed in a way that I can understand about my cars needs. Excellent service. Caring. Friendly. More

by rdispenza
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 28, 2025

Wood Nissan Lee's Summit responded

Thank you for the amazing feedback! We're thrilled to hear Jack took such great care of you. Professional, well-informed, and able to explain your vehicle’s needs clearly — that’s exactly the experience we want every customer to have. Your kind words about our caring and friendly service mean the world to us. We look forward to keeping that level of excellence going every time you visit!

April 22, 2025

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Serik in Service is friendly and honest. I am a committed customer of your Service Department because I trust him and I know my car gets taken cared of. See you next time. Thanks. More

by Sjm
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Serik Davidson

Apr 24, 2025

Wood Nissan Lee's Summit responded

Wow—thank you for the kind words! We couldn’t agree more—Serik is a rockstar. We're thrilled to hear he’s earned your trust and that you feel confident every time you bring your vehicle in. That kind of loyalty means the world to us. We’ll make sure Serik sees your message—it’ll make his day! Looking forward to seeing you (and your car) next time. Until then, drive safe and take care!

April 20, 2025

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I always have quick and friendly service when I visit. I know I can count on getting my vehicle serviced within a few days anytime that I call. More

by klynn
Service Price Transparency
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Recommend Dealer
Yes
Apr 22, 2025

Wood Nissan Lee's Summit responded

Thanks for the awesome feedback! We're all about making things easy, quick, and welcoming every time you visit. It’s great to know you can count on us when your vehicle needs attention. We appreciate your trust and look forward to seeing you next time!

April 19, 2025

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Always have had a positive interactions with employees here. They don’t try and sell you anything that you don’t need. They tell you what is wrong and the cost. Not pushy. If I had any questions, they a More

by k.
Service Price Transparency
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Recommend Dealer
Yes
Apr 22, 2025

Wood Nissan Lee's Summit responded

Thank you so much for your continued trust and kind words! We believe in transparency, no-pressure conversations, and just being straight with our customers—so it means a lot to hear that’s been your experience every time. We're always here to help however we can!

April 16, 2025

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Treated with the upmost respect. Very professional. Washed my car right after service. Nice touch be treated with respect More

by Jodi
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Recommend Dealer
Yes
Apr 18, 2025

Wood Nissan Lee's Summit responded

Thank you so much for the kind words! We're thrilled to hear you felt respected and well taken care of—that's exactly the experience we aim to deliver every time. And hey, nothing like a freshly washed car to top off a great visit, right? We truly appreciate you choosing us and look forward to seeing you again!

April 15, 2025

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I have always received excellent service. Everyone is kind and they inspect my car to make sure everything is working properly. I would highly recommend Wood Nisaan to purchase your next vehi More

by srobeen9
Service Price Transparency
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Recommend Dealer
Yes
Apr 18, 2025

Wood Nissan Lee's Summit responded

We’re so grateful for your kind words and your continued trust in us! Our team takes pride in making sure both you and your vehicle are well taken care of, every time. Thanks for the recommendation—it truly means a lot. We’ll be here whenever you need us, whether it’s service or your next ride!

April 10, 2025

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I have never had a bad experience with any of the knowledge staff and service is always quick! More

by brentzweifel
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Recommend Dealer
Yes
Apr 14, 2025

Wood Nissan Lee's Summit responded

Thank you so much for the kind words! We love hearing that our team consistently delivers a great experience—and fast, too! We’ll be sure to pass the kudos along to the crew. Can’t wait to see you next time!

April 09, 2025

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Excellent and prompt service. Extremely professional and were quick to let me know issue with vehicle More

by seubert.family
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Recommend Dealer
Yes
Apr 11, 2025

Wood Nissan Lee's Summit responded

Thanks for the kind words! We're all about being upfront, professional, and getting things done right—and fast. Glad we could keep you in the loop and get your vehicle taken care of quickly. We appreciate you trusting us and hope to see you again (hopefully just for maintenance, not issues)!

April 04, 2025

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Kolt who works with the Enterprise fleet vehicles is great to work with. I am glad I get to work with him when I come in. The other people on the service desks do not have the best customer service. W More

by kdivelbiss55
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Recommend Dealer
No
Apr 07, 2025

Wood Nissan Lee's Summit responded

Thank you for your honest feedback—and for being a loyal customer over the years. We’re so glad to hear that working with Kolten has been a consistently positive experience. He’s a valued member of our team, and we’ll make sure he hears your kind words. That said, we’re truly sorry to hear about the service gaps you’ve experienced when Kolten isn’t available. Waiting to be acknowledged or having trouble reaching us by phone is not the experience we aim to deliver. We take your concerns seriously and are addressing them internally to ensure all our guests receive the prompt, respectful service they deserve—every time they visit. We appreciate you sticking with us, and we’re committed to earning your trust across the board, not just when Kolt is here.

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