"Thanks for the great service!"
- Ron K
I dropped my wife’s 2018 Q50 off for service and Anthony made sure that everything was taken care of perfectly. Jack in Service called me with updates, and they even washed and vacuumed her car for me (she is out of town, so this was a surprise for her when she gets home!). Infiniti of Elk Grove is the spot to get your Infiniti, and Anthony is the guy you want to talk to.
Thanks guys~ much appreciation from the Ron K household.
"Professional, Knowledgeable & Attentive"
So easy to book service! Jack Sung was awesome...always thorough and called back with updates. Never felt we were being overcharged.
Never a big wait time.
"Friendly and knowledgeable "
- Steve Franklin
The employees at this dealership act in such a professional manner that you almost don't want to leave. Employees are approachable and self effacing.
"Service department is great"
Service department isn’t a place where you want to come, just like going to the doctor. The folks at EG Infiniti are always so pleaseant and professional (a lilttle silly..lol) They really take care of your car not missing any details in maintenance. I appreciate that, it’s not just getting you in and out. No one wants to be treated like cattle. I’ve had my car for three years all work done only by them. Bought the car from EG Infiniti and the sales staff was very good as well. Thank you EG staff my written recommendation is long over due. Keep up the awesome work. Technology will never replace good old fashioned great customer service.
"Service technician was super!"
I chose this dealership because their service reviews were very good and better than some other Infiniti Dealerships. They did not let me down. The service technician, Jack, was great to work with. He went over everything in detail and his follow up was excellent. He made sure that any issues covered under warranty were not charged to me. I will definitely take my car here for future service needs.
Once again I'm please with how my service went. I have done all my service with Infiniti of Elk Grove due to the continuing quality and customer service. Jack Sung is great and I hope he stays for they long haul. Great communication with me regarding cost and time.
"Best experience "
Excellent customer service within all departments from service to sales to finance. Still enjoying my 16 Q50! Infinity of Elk Grove is the best and comes highly recommended if you are looking to upgrade.
"Great customer service "
Great customer service as well as experience. Great teamwork . Mr Jack Sung was the first to recommend the Vechicle I purchased . He pointed me in the direction of Mr Will Ng , who did a great job of putting the deal together along with the other Players.
"Great Service Advisor 849 Jack Sung"
Mr. Jack Sung is very knowledgeable, efficient, and timely. The service was completed when promised. Job well done by Mr. Jack Sung. He is one of the best Service Advisor that I have ever had at any dealership.
Thank you again for a job well done.
Willie R. Nelson
I gave this rating because the staff was awesome and our sales rep Christian was exceptional! We never felt pressured at any time, it was smooth and I got the car I've always wanted and they made it happen. Will go back to purchase from them anytime.