Jack Walker | Page 2

Horrible Service in Service Department I scheduled a service appointment to have oil changed and for recalls on my Chevy Spark. When scheduling I asked if they had the parts in stock to do I scheduled a service appointment to have oil changed and for recalls on my Chevy Spark. When scheduling I asked if they had the parts in stock to do this work and was told yes. When I checked in I was informed that I was not scheduled for the recalls but was then told they could do the recall but it would take a while. I had planned to be at dealer the whole day so that was not an issue. A few hours later the service advisor comes to tell me there are two parts they need to order for the recall they didn't realize were not in stock. I thought was odd after being told parts where in when scheduling but said ok. After I left I reviewed my service invoice and they listed the two parts that had to be ordered. I decided to call the parts department at Courtesy and ask if they had them in stock since I had a feeling something was not right. Parts told me they had plenty of both parts. I can understand if service did not have enough time to do the recall work but that is not what I was told. I was blatantly lied too instead. In trying to reach my service advisor he could not be found. Eventually someone called me back saying he was a manger over this advisor and continued to try and lie about what could have happened. In that call he admitted that they had the parts in stock. I had no problem with waiting for the service or waiting to do it on another day if time was the issue but to be lied to was unwarranted. I have purchased two cars from this dealer in twelve months and would have expected a little more Courtesy and honesty. http://www.courtesychev.com/Meet-Our-Staff More

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Courtesy is courtesy! Courtesy Chevrolet exemplifies service, friendliness, and professional demeanor every step of the way and every person you meet. From the minute you d Courtesy Chevrolet exemplifies service, friendliness, and professional demeanor every step of the way and every person you meet. From the minute you drive onto the lot, until you drive off, they treat you as though you are the only person they are helping. I drive 90 miles just to have my car serviced at Courtesy. Thank you! More

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If you're ever stuck in the desert . . . I can't say enough about Angela Coburn, Jack Walker and Courtesy Chevrolet. My car broke down while I was driving from L.A. to Phoenix. After being I can't say enough about Angela Coburn, Jack Walker and Courtesy Chevrolet. My car broke down while I was driving from L.A. to Phoenix. After being towed 120 miles, I arrived at the dealership Friday night at 5:30 p.m. (after the technicians had finished their day). I suspected I had a terminal transmission problem. Before 10:00 a.m. Monday, Angela was on the phone to me describing the situation. (Whenever you hear the word "melt" used with regard to your transmission, you know it's not going to be good.) As this problem involved work done at a dealership in L.A., where the car was normally serviced, there were questions about whether this was warranty work, who was going to pay for it, etc. Jack spoke to his G.M. representative and to his counterpart at my dealership in L.A. By Monday at 11:30 a.m., Jack had resolved all the "who's going to do what" details. My car, with its brand new transmission, was ready for me to pick up Wednesday at 2:30 p.m. Angela and Jack did everything they could to help. They explained what was going on, who was talking to whom, what needed to be done, and how long it would take. They were honest and professional. I'm only sorry I don't live near Courtesy Chevrolet. If I did, this would be the dealership I would go to. Thanks, Angela and Jack, for a job well done! More

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Jack Walker- 5 Stars Every Time Above and beyond does not even begin to describe the service provided by Jack Walker at Courtesy Chevrolet. My mom is a long time loyal customer of Co Above and beyond does not even begin to describe the service provided by Jack Walker at Courtesy Chevrolet. My mom is a long time loyal customer of Courtesy, and after winning her over many years ago, Jack inherited 3 more handfuls (my brother, sister, and myself) and his fair share of car issues. He has not only made each of us feel as though we were part of the Courtesy family, he has been so patient, kind, giving, enjoyable...the list could go on for days. Every time we work with Jack he reminds us why we love coming to Courtesy Chevrolet. When I decided to purchase my new car there was no question where I would go. This was my first time purchasing a car and Jack went above and beyond to make sure this experience was exciting and enjoyable. I trust his opinion and insight on cars above anyone else I've ever met, in the auto industry or otherwise, and am so thankful to have this wise and credible source to go to for all things automobile. I hope to work with him for many, many years to come, and hope everyone has the opportunity as well. He is truly just the best. Great, great, great man- Jack Walker. More

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Like visiting your dentist, getting your car repaired is scary with a lot of possible unknowns. There is something special about a car dealership when you don't dread taking your car in because you are conf scary with a lot of possible unknowns. There is something special about a car dealership when you don't dread taking your car in because you are confident, due to past experience, that they are going to take care of you. I have never felt so confident in any car-related place as I do Courtesy Chevrolet. They are always friendly, positive, and helpful. They call when they say they will call. They do not try to sell you on things that aren't necessary for your vehicle. 5 out of 5, hands down. More

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I dropped by Courtesy Chevrolet without an appointment and was greeted by Jack Walker. We discussed the issues I was having and will return to address at a time that fits my schedule. I feel confident t and was greeted by Jack Walker. We discussed the issues I was having and will return to address at a time that fits my schedule. I feel confident that I will be taken care of with the utmost professional manner. More

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Where to begin? Well I bought my Kia Soul (I understand it's not a Chevy, the problem isn't with the car, it's with the company) in August 2012. They never posted my down payment, so I got a late notice f it's not a Chevy, the problem isn't with the car, it's with the company) in August 2012. They never posted my down payment, so I got a late notice for that. My first 3 months of payments were late and I have it set up to do an ACH every 2 weeks, so there should be no reason at all for late payments on them. My rear sub was blown and they promised they would fix it (it took them 6 months to fix it). I was promised details for the first year and they wont do that. Every time I tried contacting Eric Real he would never call me back or do anything to assist me with my issues. Now let's fast forward to this morning 4/20/13. Time for my first oil change yay!! I get my oil changed every 5,000 miles as a complimentary service with Courtesy. I called in on Thursday 4/18/13 to get my car scheduled for an oil change at 8:30 a.m. It took 1 1/2 hours for the oil to get changed. Why make an appointment??? I even heard a lady there complain that she had an appointment and they said it was going to be 3 hours for an oil change!!!! HOW DOES THAT EVEN HAPPEN???? I talked to Steven Pastrana and he asked me if I wanted a wash afterwards (it was the worst wash ever, my car is still dirty). I asked if it cost anything, he said no, so I said, yeah I'll take a free wash. WORST DECISION EVER. I signed a form on 3 different lines for an oil change....3 times.....keep that in mind. So he tells me its going to be about a 90 minute wait. I'm on the lot looking around, interested in some 4x4 Silverado's. I figured it's time to trade up and become a man I guess. So this salesman with a forearm tattoo...yeah I'm not the best with names....talks to me while I'm test driving a 4x4 Hemi Jeep. He sells me on going new for a Silverado 4x4...it made sense. So I start looking at new Silverado's. At this time Courtesy calls to let me know my vehicle is done. I went to pick up...now the fun begins.... First I get my receipt, then I wait 15 minutes for them to pull my vehicle up...already frustrated. The guy pulls it up and it now has a CRACK in the WINDSHIELD from top to bottom. The guy told me it was already there. I'm pretty sure i look at my windshield every day to know if a crack is there or not. So I tell him I want to see the advisor. He gets Steven Pastrana, and he tells me I signed a form that makes me liable for that. He talked about the heat (it was 78 this morning) and the cold water and that’s how cracks are formed...I understand that Steven, I'm in kindergarten anymore. So this guy in a lab coat comes up and said, let’s just get this handled and get someone to go to his house to get it fixed. So I'm sitting there thinking, - alright, they are going to help me get this figured out - I was absolutely wrong. Steven grabbed my insurance card and made a copy of it. I have full coverage on my windshield so I shouldn't have to worry about paying anything, I just wanted it to be resolved. So he tells me to wait while he makes a call. I wait around for 20 minutes and Steven Pastrana is helping out other people......I'M JUST STANDING AROUND WAITING TO FIGURE OUT WHAT'S GOING ON...so I start to get frustrated verbally with Steven (I didn't cuss or say any names at this point). He says he’s going to make that call. He then leaves. So now the lab coat guy comes back and asked me if I had been helped yet. I explained what was going on and he said that he would get on this right away. 5 minutes later Steven comes out with his Manager (George??) and he then explains to me how a crack works....I'm sitting here thinking, do I look like I'm in diapers and don't understand how physics work?!?! Anyways, he tells me he's not going to do anything. Steven Pastrana at this point is now swearing that he warned me about any cracks etc. before I signed anything - he didn't do that by the way. So they hand me my paperwork back and say, You're on your own, that's not our problem. So I walked back inside, handed the Salesman that went on the test drive with me his business card back and let him know of everything that happened. His jaw dropped as I walked away....I'm assuming at this point because he lost out on a 2013 4x4 sale, not because he wanted to genuinely help me with making a sweet purchase like that. So I leave. I understand at this point that Courtesy just cares about quantity. They are not a quality dealership. While waiting I saw more frustrated people than I imagined. Isn't buying a vehicle supposed to be fun and exciting?? Why are all of these people so upset? And that's when I remember where I was. Courtesy isn't a company you want to do business with. They are nice when you want to buy a car, but not so nice when it comes to helping out. Nothing but problems. Their sign should have a WARNING sign on it that states they won't do anything at all to help you. Not only will I be buying another vehicle from here, but I'll make sure my colleagues won't either. One of which has a 2012 4X4 Z71 lifted Silverado....They will be doing the same reviews in my honor just to make sure you all understand how disgusted everyone is with you from my experience alone. DON'T BUY OR GET ANYTHING SERVICED FROM THIS COMPANY. THEY ARE GARBAGE. More

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I had to take my vehicle in to get checked out as I had brake fluid / check brake lights on. Courtesy didn't find out what was wrong per the lights but fixed my brake rotors and didn't cost a dime. The ne brake fluid / check brake lights on. Courtesy didn't find out what was wrong per the lights but fixed my brake rotors and didn't cost a dime. The next day, the lights came on again and I took it back as it didn't get fixed. I received bad news that I had to replace the master cylinder and brake booster, which was going to cost a good $700. I refused to have it fixed as the price was extremely high. A day later, my car is having problems starting - I call and ask for a service manager, Jack. I explained to him that I have been to his shop two times now within a week and a half and that I am experiencing the same problems plus now my car doesn't want to turn on half the time. After he instructed me to bring the car in, I was given a rental and a day and a half later my car was fixed. New battery, all brake parts fixed and replaced, and with sincerely great service, I was only to pay for the battery. I am very grateful for what Jack and Seainn did for me, and I am sure they would do the same for any one of their other customers. I recommend this dealership and specifically these two employees. More

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I cannot say enough nice things about everyone at this dealership. From start to finish, the customer service is excellent. They are courteous, friendly, knowledgeable, fair and quick. I always have a g dealership. From start to finish, the customer service is excellent. They are courteous, friendly, knowledgeable, fair and quick. I always have a great experience there and have complete confidence in their diagnosis of our problem. The whole team goes the extra mile! More

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