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Jackie Mercer
Jackie Mercer at Grand Prairie Ford

Jackie Mercer | Page 15

Master Certified Sales Professional

Grand Prairie Ford

701 E. Palace Pkwy
Grand Prairie, TX 75050

Contact Me
4.9
647 Reviews

Known as "POPS". Love my wife, my 2 daughters, 4 Grand Kids, and Dallas Cowboys. Also music and sports fanatic. I can deliver the car of your dreams. Put me to the test. 972-352-8000.

Dealership Experience

20 yrs, 1 mo

Industry Experience

20 yrs, 1 mo

Languages Spoken

English English

4.9

647 Reviews

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647 Reviews of Jackie Mercer

November 23, 2024

Dealership Rating
Employee Rating

Jackie and his team were wonderful. Easy to work with. Highly recommend him. If you’re in the market for a vehicle, look no further! More

by Thorne360
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Braylon Boudreaux

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Nov 26, 2024

Grand Prairie Ford responded

Thank you for your kind words! We're thrilled to hear that Jackie and the team were able to make your experience smooth and enjoyable. We truly appreciate your recommendation and are happy that you found the perfect vehicle with us. If you ever need anything in the future, please don’t hesitate to reach out!

November 23, 2024

Dealership Rating
Employee Rating

Jackie Mercer, Huey, the financial advisor and the whole team really worked with me to get me in the ride I was looking for. It was an easy process, and they did not pressure us, it was all inviting and smo More

by jonathannathanie96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Huey

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Nov 26, 2024

Grand Prairie Ford responded

Thank you for the fantastic 5-star review! We're thrilled to hear that Jackie Mercer, Huey, and the entire team made your car-buying experience smooth and enjoyable. It's great to know that the process was easy and pressure-free for you. We appreciate your kind words and look forward to assisting you again in the future! Enjoy your new ride!

November 21, 2024

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Employee Rating

I absolutely loved working with Jackie, I left very happy with my new purchase. GP Ford will continue to get our families business! More

by Alexandria
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Melissa Lang

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Nov 25, 2024

Grand Prairie Ford responded

We're delighted to hear that Jackie made your car buying experience so positive! We're proud of our team's commitment to providing exceptional customer service. We hope you enjoy your new vehicle and look forward to serving your family for many years to come.

November 19, 2024

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Employee Rating

While it was a pleasure doing business with my salesman I am unsatisfied with my purchase due to unseen cosmetics that I now have to pay for. More

by rickeyjackson1958
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Huey, Alejandro Rodriguez

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Nov 21, 2024

Grand Prairie Ford responded

Thank you for sharing your feedback. We're glad to hear you had a positive experience with your salesman, but we sincerely apologize for the issues you encountered with the cosmetics of your vehicle. We understand how frustrating this must be, and we'd like to help make this right. Please contact us so we can better understand the situation and work together to find a resolution. Your satisfaction is important to us, and we want to ensure that your concerns are addressed.

Nov 21, 2024

rickeyjackson1958 responded

There is a missing piece on the drivers side mirror which can not be replaced unless you replace the whole mirror I pointed this out before my purchase and was told I could probably find it online and you can't I took the car to Landers Toyota body shop and was given an estimate for $2,000.00 and some change. There are locks on all wheels in place of lug bolts no key was provided I aldo pointed this out. I have found a wheel shop where I can purchase one for $75.00 plus tax. I was provided a car fax which stated there was no accidents, however on the driver's side upon examination the car has been painted with over spray underneath the fender wall which this is probably what happened to the mirror mirror. One of your staff members sent me an ugly text message regarding my rating which I did not understand and I really did not appreciate that at all. I am thinking about trying to find the owner of Grand Prairie Ford to explain my bad experience with my purchase. So if I could re- rate the people with a full understanding of the stars I will I thought the highest rating was toward the last star.

November 17, 2024

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Employee Rating

Mr Mercer was PHENOMENAL! 100% we will be back to see him in the future! More

by toddbrwn247
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Melissa Lang

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Nov 20, 2024

Grand Prairie Ford responded

Thank you for the fantastic review! We’re thrilled to hear that Jackie made such a positive impact on your experience. We look forward to welcoming you back in the future! Your continued trust in us means a lot!

November 14, 2024

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Employee Rating

Jackie did great and was completely honest with everything on the sale. No pressure at all and we worked out a deal More

by trenttankosu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 15, 2024

Grand Prairie Ford responded

Thank you for sharing your positive experience! We're so glad to hear that Jackie provided you with honest, no-pressure service and helped you find a deal that worked for you. We truly appreciate your feedback and hope to serve you again in the future!

November 11, 2024

Dealership Rating
Employee Rating

Jackie always taking care of his customers! Will come back to buy more trucks ! Thank you ! More

by Cnhmercado
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 13, 2024

Grand Prairie Ford responded

Thank you for the great review! We're so glad to hear that Jackie has consistently taken care of you. We truly appreciate your loyalty and are excited to help you with your future truck purchases. Don't hesitate to reach out when you're ready for your next vehicle!

November 11, 2024

Dealership Rating
Employee Rating

Have always enjoyed customer service but it was different this time and not sure if I would use him again More

by MAMOLINAR0412
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Huey , Melissa Lang

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Nov 13, 2024

Grand Prairie Ford responded

Thank you for your feedback! We’re glad to hear you’ve enjoyed our customer service in the past, but we’re sorry to hear that your most recent experience didn’t meet your expectations. We value your input and would love to learn more about what happened so we can improve moving forward. Please feel free to reach out to us directly so we can address your concerns and ensure a better experience next time.

October 23, 2024

Dealership Rating
Employee Rating

Mr. Jackie always come through. What you ask for, he tries to find it for you, or at least get as close as possible. Thanks for all that you do. More

by jus4anigh2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Oct 25, 2024

Grand Prairie Ford responded

Thank you for sharing your experience with us! We’re thrilled to hear that Jackie consistently goes above and beyond to meet your needs, always doing his best to find exactly what you’re looking for—or as close as possible. It’s dedicated team members like Jackie who make all the difference, and we’re so glad his efforts make your visits exceptional. Thank you for your kind words, and we look forward to assisting you again soon!

October 14, 2024

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Employee Rating

I loved the way everything was explained and the salesman was so polite and he knew his job well. More

by juanitaj67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Oct 16, 2024

Grand Prairie Ford responded

Juanita, we're thrilled to hear you had such a positive experience! Our team takes pride in providing clear information and excellent service. Thank you for your kind words, and we look forward to serving you again!

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