Jackie Mercer | Page 63

Excellent Service Every Visit I have had a couple of service appointments here & am now buying a car! Jackie has been friendly, professional, & knowledgeable. I would highly recomm I have had a couple of service appointments here & am now buying a car! Jackie has been friendly, professional, & knowledgeable. I would highly recommend this location for all of your automotive needs. More

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Another great purchase! Always a great experience buying from Grand Prairie Ford!!! Jackie has sold me multiple vehicles and every time has been a smooth and seemless process Always a great experience buying from Grand Prairie Ford!!! Jackie has sold me multiple vehicles and every time has been a smooth and seemless process!! More

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Fast and easy Salesman was great and he was very helpful getting us the truck we wanted the dealership was clean and friendly all together it was a great experienc Salesman was great and he was very helpful getting us the truck we wanted the dealership was clean and friendly all together it was a great experience would definitely do business with them again thank you. More

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Happy I came im wanting to look around but i ended up with a new car. With great selections and costumer service i did and im happy I came im wanting to look around but i ended up with a new car. With great selections and costumer service i did and im happy More

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Very positive experience, staff very professional Friendly and knowledgeable salesman, was very helpful with price , finance person very helpful and patient in explaining warranty . I would definitely Friendly and knowledgeable salesman, was very helpful with price , finance person very helpful and patient in explaining warranty . I would definitely recommend the dealership to others More

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AMAZING!!! Someone helped me right as I pulled up. I got Jackie and he was very helpful with the whole process. Very nice man. All around incredible service. Someone helped me right as I pulled up. I got Jackie and he was very helpful with the whole process. Very nice man. All around incredible service. More

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Great Experience Jackie was a pleasure to work with. He made the decision making process smooth and easy. Finance was quick to present options and walk us through all Jackie was a pleasure to work with. He made the decision making process smooth and easy. Finance was quick to present options and walk us through all of the details. More

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Great Sales team Had a great experience again. Jackie Mercer made this easy. They delivered exactly what they said they would and everyone had a good deal. I definite Had a great experience again. Jackie Mercer made this easy. They delivered exactly what they said they would and everyone had a good deal. I definitely recommend doing business here. More

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Great Service and very Respectful I really recommend Grand Prairie Ford really respectful and polite. They listen to you and are willing to negotiate with you, great service 5 stars. I really recommend Grand Prairie Ford really respectful and polite. They listen to you and are willing to negotiate with you, great service 5 stars. More

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Saturday Blues We got to the dealership at 10:45 for our 11 o'clock appointment with Jackie. He was with another customer so we waited for about 20 minutes before h We got to the dealership at 10:45 for our 11 o'clock appointment with Jackie. He was with another customer so we waited for about 20 minutes before he was able to show us a vehicle. We had spoken on the phone with Jackie the day before and told him we were looking for a blue ford edge. He said that he had several vehicles to show us. When we got there, he did not have any blue edges to show us. We test drove a 2019 ford edge sel in black. I liked the car, but told him I wanted it in blue. He said that he would have to get it from another dealership and we said that's what we wanted. When they showed us the financing options, it was out of our price range and they kept pressuring us to go over our budget. I then asked for them to show us something cheaper. We test drove a charcoal 2019 ford edge se. I liked that one as well. Jackie told me that he'd be able to get a blue one from their sister dealership in Mesquite which is about 30 minutes away. Gabe showed us the financing options and it was in our budget, so we agreed on a deal around 12:45. However, we did not leave the dealership until 5:00. We kept asking what was taking so long and we kept getting excuses like it's a Saturday, you guys are trading in a vehicle, and we had to get the car from another dealership. No one seemed to think it was a big deal that we had been waiting for hours. I love the car that we got, but the experience of getting the car was one of the worst experiences ever. More

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