Jacob Berger
Jacob Berger at Serra Ford Rochester Hills

Jacob Berger

Used Vehicle Sales

Serra Ford Rochester Hills

2890 South Rochester Road
Rochester Hills, MI 48307

4.7
9 Reviews

My name is Jacob and when I'm not at work selling cars I enjoy being on the golf course, at my cabin in Port Austin, or watching Detroit sports.

4.7

9 Reviews

Write a Review

Dealership Experience

4 yrs, 1 mo

Industry Experience

4 yrs, 1 mo

Languages Spoken

English English

9 Reviews of Jacob Berger

June 04, 2025

Dealership Rating
Employee Rating

Our salesperson Jacob Berger made our experience great. He was so patient, pleasant and prepared for our appointments on two occasions and a few calls/texts. We highly recommend Jacob and Serra Ford Roche More

by steixner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

February 14, 2025

Dealership Rating
Employee Rating

I changed to Serra Ford a few years back do to the factor that the other dealer was not as friendly and willing to help. Shawn in service department is amazing and goes above and beyond to help, sadly my ol More

by tcrowell1318
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shawn Haddad

Mar 01, 2025

Serra Ford Rochester Hills responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

February 12, 2025

Dealership Rating
Employee Rating

Great dealership! Worked extremely hard to put together a deal that was good for me! More

by Joanna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 24, 2025

Serra Ford Rochester Hills responded

Hi Joanna, thank you for leaving such a great review and high star rating. Thank you again for choosing Serra Ford Rochester Hills, and we hope to see you again soon!

January 29, 2025

Dealership Rating
Employee Rating

What a wonderful experience at Serra Ford In Rochester Hills with Jacob and Kevin. These guys made this process absolutely flawless and QUICK. Jacob was extremely responsive with any questions we had, and More

by h2osewerdrain
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 03, 2025

Serra Ford Rochester Hills responded

Hi, we're happy to hear you had such a positive experience with our team! If there is anything else we can do to assist you, please let us know! Take care!

January 15, 2025

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Employee Rating

Excellent customer service, easy to work with over the phone or in person. Helpful without being pushy. More

by Andrew G
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 17, 2025

Serra Ford Rochester Hills responded

Hi Andrew, your comments keep us motivated and working hard for all our guests! Safe travels!

April 16, 2024

Dealership Rating
Employee Rating

Jacob Berger was the BEST! Everything about the entire process was made easy and fast More

by Laurie Brafford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kristina in finance

Apr 19, 2024

Serra Ford Rochester Hills responded

Laurie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

July 16, 2023

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Employee Rating

Great experience purchasing a used car. Jacob went above and beyond.m took care of all my needs, gave me a great deal, handled an issue after the sale with a better outcome than I anticipat More

by Lisa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 09, 2023

Serra Ford Rochester Hills responded

Hi Lisa, thank you for your wonderful response to the quality of service our Staff provides! If there is anything else we can do to assist you, please let us know! Take care!

May 26, 2023

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Employee Rating

Bought the car I wanted. Month later neededs brake they should have replaced. 2 months later the whole engine needed replaced. Then all 4 doors are missing paint and they pre More

by nboedeker351
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 13, 2023

Serra Ford Rochester Hills responded

Hi, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Darryl Galka (248) 844-2073

March 20, 2023

Dealership Rating
Employee Rating

I went into Serra Ford Rochester Hills to look at all my options of turning in my lease early. Jacob Berger spent a lot of time with me and went over all kinds of options. They offered me a good price to bu More

by Kim Y.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Darryl Galka, Michael LaRose

Mar 22, 2023

Serra Ford Rochester Hills responded

Hi Kim, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Serra Ford Rochester Hills, we value our customers and we look forward to seeing you on your next visit. Take care!

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