Jacob Berger

Service was good overall. Oil Change was performed, tire rotation and pressure. I informed the service tech that my app was showing different air levels. He mentioned yeah, Oil Change was performed, tire rotation and pressure. I informed the service tech that my app was showing different air levels. He mentioned yeah, it is starting to get cold. When I came home and looked at the app, the tire pressure wasn't corrected. Obviously not addressed. I had to take it back to get air filled properly. More

by Drinda.Reynolds Verified Customer Verified Customer

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Wow! Less than 24 hours from my first conversation with Jacob Berger to driving home in my new 2026 Ford Explorer Tremor. Jacob was fantastic, communicate Less than 24 hours from my first conversation with Jacob Berger to driving home in my new 2026 Ford Explorer Tremor. Jacob was fantastic, communicated every step of the process, and made this one of the easiest vehicle purchases I've ever made. Bruce Hanon in Finance was outstanding as well, making the paperwork simple and painless. Outstanding customer service from start to finish. Serra Ford Rochester Hills has earned a customer for life. Highly recommended! More

by gary@lhunter.net Verified Customer Verified Customer

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Jacob and Norm were great to work with. Always have a great experience at the Serra Ford dealership buying, leasing and service. Always have a great experience at the Serra Ford dealership buying, leasing and service. More

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Have owned (purchased) a 2021 Edge, and recently purchased a 2026 Explorer from Serra Ford. Recent experience with sales person, Jacob Berger was outstanding. Have had all maintenance performed at S purchased a 2026 Explorer from Serra Ford. Recent experience with sales person, Jacob Berger was outstanding. Have had all maintenance performed at Serra, with excellent results. I highly recommend this dealership and the above named sales person to all interested in purchasing a Ford product. AMS More

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Jacob Berger was extremely helpful, patiently answering each question and offering great information. Thank you, Jacob. each question and offering great information. Thank you, Jacob. More

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Jacob Berger was our salesman. Extremely pleased with his friendly service and knowledge of the vehicles. I would definitely recommend Sierra Ford. 🤗🤗 Extremely pleased with his friendly service and knowledge of the vehicles. I would definitely recommend Sierra Ford. 🤗🤗 More

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Jacob always doe a great job with our purchase of our new vehicles. I wont go anywhere else, it was very quick- in and out for the purchase. Unlike the other dealerships ive tried to work with. vehicles. I wont go anywhere else, it was very quick- in and out for the purchase. Unlike the other dealerships ive tried to work with. More

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My sales person, Jacob Berger, was absolutely fantastic. Cannot say enough good things about him. Cannot say enough good things about him. More

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Jacob Berger and Bruce with the financial team were extremely helpful, everybody had a great attitude and they got me in a new vehicle quickly and with no hassle. I would highly recommend working with extremely helpful, everybody had a great attitude and they got me in a new vehicle quickly and with no hassle. I would highly recommend working with them. More

by DMAC181818 Verified Customer Verified Customer

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I had a great experience with Serra’s Service Department recently, thanks to Lucy! Even though the schedule was full, she went out of her way to get me in same day which I really appreciated. She also arran recently, thanks to Lucy! Even though the schedule was full, she went out of her way to get me in same day which I really appreciated. She also arranged a loaner vehicle for me on the spot—huge help! Jacob the rental manager was extremely friendly and very efficient in getting me out the door in my loaner! My vehicle issue was resolved and ready for pickup next day. The whole process was smooth, professional, and customer-focused from start to finish. More

by JessM Verified Customer Verified Customer

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