Jacob Bodnar | Page 2

Jacob was very friendly, efficient, and helpful. We waited way too long in my opinion to get the sale documents. They knew we were coming but we still waited 3 hours. We waited way too long in my opinion to get the sale documents. They knew we were coming but we still waited 3 hours. More

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Support for this transaction was positive from start to finish, which was important as,we came in from 5 hours away. Thanks much! finish, which was important as,we came in from 5 hours away. Thanks much! More

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Let me first say that we have now purchased five Volkswagens from various Chicago-area dealerships, so we are very familiar with the brand and the typical dealership experience. Unfortunately, our e Volkswagens from various Chicago-area dealerships, so we are very familiar with the brand and the typical dealership experience. Unfortunately, our experience with City VW of Highland was by far the most disappointing. When purchasing a certified pre-owned vehicle, customers expect the dealership to conduct a thorough multi-point inspection, often covering well over 100 items. Based on our experience, I seriously question how thorough that inspection was. Within 10–15 minutes of driving the vehicle off the lot, the oil warning light came on. After getting the car home, I noticed streaking on the passenger side of the windshield and discovered the windshield wiper was held together with electrical tape. We also found stickers on the vehicle's interior ceiling. When closing the passenger door, I heard a rattling noise and later found beer caps and an air freshener can wedged inside the storage compartment. Altogether, these issues added to the impression that the car had not been properly cleaned, inspected, or prepared before delivery. Individually, these issues may seem minor, but together they raise serious concerns about the quality of the dealership’s inspection and preparation process. If these obvious problems were missed, it makes me wonder what else may have been overlooked. Normally, the oil warning light would have prompted us to return to the dealership immediately. However, after already spending more than five hours there during the purchase process (on Monday of Memorial Day weekend, not a high-volume day at the dealership) —with little to no hospitality from the dealership beyond access to a vending machine fulled with junk food—we had absolutely no desire to go back. Overall, this experience fell well below the standard we’ve come to expect from Volkswagen dealerships. The entire process was so frustrating and disappointing that it honestly makes us hesitant to purchase another vehicle anytime soon. More

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Jacob was very direct, helped everything run smoothly and was very patient throughout the whole process. was very patient throughout the whole process. More

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My time here was very pleasant. The staff was very friendly and very informative on all our questions about the cars. The staff was very friendly and very informative on all our questions about the cars. More

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Jacob was awesome! He was very personable and made you comfortable while you waited. Overall nice people & nice place. Would recommend!! He was very personable and made you comfortable while you waited. Overall nice people & nice place. Would recommend!! More

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Initially attentive personnel, things changed towards contract or closing of deal, because of that I have certain reservations and discomforts, hope having future relationship that will change for the be contract or closing of deal, because of that I have certain reservations and discomforts, hope having future relationship that will change for the better More

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Service was good and car buying experience went well. Car was in good condition and happy with purchase. Car was in good condition and happy with purchase. More

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Great experience from start to finish, very patient and work with you to get the best deal work with you to get the best deal More

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Jacob was amazing He did great getting us the car that we wanted and was very knowledgeable wanted and was very knowledgeable More

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