Jacob Fleck

Just to follow up my yesterday's appointment to let you know that the recall service that I was scheduled to do WAS NOT done and the alignment service that was also scheduled to do made my car even worst t know that the recall service that I was scheduled to do WAS NOT done and the alignment service that was also scheduled to do made my car even worst than it was before. I waited there for seven hours and nothing was done in my car or was poorly done. I have been a loyal customer since 2018 and the last two times I was there the service has decreased in quality. My situation yesterday was a tremendous disrespect with a customer. The employee who assisted me yesterday was really rude and impolite. I will looking for another dealership to take my business from now on. The employee, I believe his name was Jacob, lied to my face at the end trying to convince me that the recall was a two day job. It was NEVER brought to my attention before, it is not in the appointment email or on the text message I received confirming the appointment. In the email, it even says that the "the client will wait while the service is performed", unless someone expected me to sleep in the dealership, it was never a two day job. So I lost trust and confidence on Fowler VW Norman and I will not go back there and I will make sure that none of my friends make the same mistake that I did. More

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Best ever Service and sales experience are the best I’ve ever experienced. Thoughtful kind professional. Wd highly recommend to others. Appreciate the service Service and sales experience are the best I’ve ever experienced. Thoughtful kind professional. Wd highly recommend to others. Appreciate the service I received Tk you More

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Service Department Service department was very nice and accommodating when I took my Touareg in for some undercarriage noise. They generously offered me a loaner while Service department was very nice and accommodating when I took my Touareg in for some undercarriage noise. They generously offered me a loaner while my car was going to be inspected and repaired. They provided me with a nice detailed report noting the issue for what I brought the car in for and some additional "recommended" repairs. Nice part about it when I went over the report with my service contact, I wasn't pressured to do the recommended repairs, just advised on what they were and how they could further affect my vehicle if ignored too long. More

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Over and above! Excellent customer service by the Service Department. Professional attitudes, courteous and efficient. Willing to go over and above to satisfy the cus Excellent customer service by the Service Department. Professional attitudes, courteous and efficient. Willing to go over and above to satisfy the customer! I really appreciate quality service after the sale! More

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Always had great service!!! I bought my beetle 4 years ago from Fowler Volkswagen. I have always been treated with respect and courtesy. They have taken care of me in a timely ma I bought my beetle 4 years ago from Fowler Volkswagen. I have always been treated with respect and courtesy. They have taken care of me in a timely manner. More

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Great cars, professional service This was a first service call for my 2017 Golf GTI and I knew I was in good hands. The dealershi ,is outstanding. Waiting for my vehicle was a pleas This was a first service call for my 2017 Golf GTI and I knew I was in good hands. The dealershi ,is outstanding. Waiting for my vehicle was a pleasure. It’s a very comfortable place to wait, part art gallery part showroom. The personnel are top quality. More

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oil light indicator came on in my Audi A6 I can’t remember my service guys name but every time I’ve been in for an oil change everyone in the service department have provided excellent service I can’t remember my service guys name but every time I’ve been in for an oil change everyone in the service department have provided excellent service. I highly recommend this dealship for any service needed. More

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I love you guys! This is my second visit. Both times you have gone way beyond just service. You are friendly and professional. I'm very happy to have found you. This is my second visit. Both times you have gone way beyond just service. You are friendly and professional. I'm very happy to have found you. More

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VW Service Jacob Fleck in service department assisted me greatly in getting repairs done for my VW. I would recommend Fowler VW for all your service issues. Jacob Fleck in service department assisted me greatly in getting repairs done for my VW. I would recommend Fowler VW for all your service issues. More

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Professional services and helpful advice I sent my car to the dealership for check up and wheel alignment. Very quick check in and there was no waiting time. The advice and services were prof I sent my car to the dealership for check up and wheel alignment. Very quick check in and there was no waiting time. The advice and services were professional and helpful. No unnecessary service or part change. Positive experience! More

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