Jacob Martinez F. | Page 6

I'm always impressed by what Casey KIA does. I love their warranties and most importantly, their customer service. Jacob Martinez helped us out with two vehicles (on separate occasions) and we e I love their warranties and most importantly, their customer service. Jacob Martinez helped us out with two vehicles (on separate occasions) and we enjoyed our time there with him. He was extremely helpful. More

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Salesman Jacob Martinez was excellent. He remained in contact with me on the status of the vehicle arriving. Although he was persistent in trying to make the sell, I did not feel pressured He remained in contact with me on the status of the vehicle arriving. Although he was persistent in trying to make the sell, I did not feel pressured to buy which was very good. More

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Is ease of being able to look at different vehicles and the professional salesman and the service department are phenomenal I would recommend this dealership to anyone. the professional salesman and the service department are phenomenal I would recommend this dealership to anyone. More

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I purchased a used 2021 K-5 Kia on 9-10-2021. My salesperson was Mr. Jacob Martinez Flores (1168). He was awesome. He has a godly spirit about himself. It was pleasant to work with him. After, I pur salesperson was Mr. Jacob Martinez Flores (1168). He was awesome. He has a godly spirit about himself. It was pleasant to work with him. After, I purchased the vehicle he said congratulations and if I had any questions or concerna don't hesitate to call him. The car had a couple of very noticeable rock chips on the hood and I was not going to purchase the vehicle. Mr. Jacob said he would get that taken care of. He followed through from the beginning to end. Job well-done. I told Mr. Jacob that I look forward to working with him again on my next vehicle ee purchase and that he couldn't quit until the purchase of the vehicle we talked about. Thanks again. God has great plans for your life. The price of the vehicle was $32,980.00 and the down payment was $20,000. I was sent to Rashan T. Taliaterro (810) the finance manager who wrote up the invoice. When he was done with me, I asked him why I still owed $21,572.03 with a down payment of $20,000.00. He stated to me that the balance was right and that he wouldn't try to cheat me because he goes to church and he was a child of God. Child of God? God doesn't deal in sin. I said okay, but explain these figures because they don't add up. He then stated that he couldn't explain, but they were right. I called him the following day to let him know that I needed to come back up there and have him to explain my ticket becuase it doesnt add up and I wasnt satisfied. I told him I was on my way and he said okay. When I got there he had left. They then had me to speak to Aaron M. Mcgriff (92). I explained what was going o to Mr. Aaron. The conversation basically went in one ear and out the other. I was in the process of ordering mats and rain guards. Mr. Aaron offered and paid for my mats. I still was feeling some type of way because $6,000 was added to the price of the vehicle in exted warranties that I didn't ask for that Rashan slipped in there without my permission. I then realized that it wasn't that he couldn't explain, he didn't want to because he knew what he had done. I then needed to speak to the manager, Mr. Roberto. I spoke to Mr. A.J. to let him know what was going on. He assured me that he would let Mr. Roberto know ( which was not true). He tried to keep me from talking to Mr. Roberto because he didn't want Mr. Roberto to know what he had done. I decided to contact Mr. Roberto myself and tell him what was going on. He then sent me to Mr. James who apologized for Rashaun's actions and gave me a breakdown. An extended warranty of $6,000 was added to the price of my vehicle, but not included in the price of the vehicle. Mr James said it was a good packet and that he had it on his vehicle. Mr. James also told me with the key assist I was entitled to one key every year. I told him that I didn't need a key every year and that I had a 2006 Kia Sedona and still had the same keys when I purchased the vehicle from here in 2006. He then stated that I could sell the key on the interney and put a couple of hundreds of dollars in my pocket. I don't do crook stuff but to each is his own. When I told him to take off the warranties he said I couldn't at first, but then the second time he said there would be a charge to remove it. The last time I went to this Kia when I saw Rashan, Aaron, and James the put their head down and looked away. Long story short Mr. Roberto took care of it. Alicia More

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I was so nervous about getting a new car. I hadn’t had a car payment in 5 years. Jacob made the whole experience easy and he treated me with the upmost respect. Everyone has been wonderful working on my beh car payment in 5 years. Jacob made the whole experience easy and he treated me with the upmost respect. Everyone has been wonderful working on my behalf and getting my payments just right. I will definitely send my friends to this dealership and tell them to ask for Jacob. More

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They were excellent and provider awesome guidance Helping my daughter and myself buy our Vehicles. my daughter and myself buy our Vehicles. More

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Mr. Jacob demonstrated excellent customer service and truly worked hard in helping me find a car that was within my budget. As I test drove a Kia Rio (which I now own!!!), he was able to calmly direct me truly worked hard in helping me find a car that was within my budget. As I test drove a Kia Rio (which I now own!!!), he was able to calmly direct me whilst showcasing the features of the car that would best benefit me as a first time car owner and new driver! We were able to get everything done within a short time and I left with my new Kia! I want to thank both Mr. Jacobson and Mr. AJ in helping me with my first time buyers experience! ^^ More

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Jacob was great! He was pleasant and so easy to work with. The sales manager, Aaron was fantastic. He made the deal so easy and worked hard to get me what I wanted. This is my fourth car purchase from C with. The sales manager, Aaron was fantastic. He made the deal so easy and worked hard to get me what I wanted. This is my fourth car purchase from Casey Kia and every deal has been great but this one by far was the fastest and easiest one. I live out of state but will continue to use Casey Kia when I buy my next vehicle. More

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If your looking for a place to buy your next vehicle then Casy Kia and Jacob Martinez is where and who you want to buy from if your looking to have a Jesus loving and God fearing experience. This is the Casy Kia and Jacob Martinez is where and who you want to buy from if your looking to have a Jesus loving and God fearing experience. This is the second vehicle me and my wife have gotten from Jacob at Casy Kia and I have nothing but praise and thankfulness to God for placing Jacob in my large to find the car and truck of my dreams! More

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Casey Kia was a great dealership to work with. Knowledgeable about the products they sell. Knowledgeable about the products they sell. More

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