Jacob Moreno

Chloe3023 responded

For one my 2019 King Ranch was gonna be traded in for a used 2019 Murano ! They would not give her numbers on that Murano ! Instead they pushed her aside and talked me into a 2026 Rogue Rocky Creek , which I was not there to get me a vehicle ! I just got a Jeep Cherokee that I had 2 days. ! Rueben told me that he was pay it off in full which was $28,460 ! And we never received paperwork on the Rogue when we left after spending over 10hrs at the dealership ! We didn’t receive any paperwork until this past Friday ! We found in the paperwork that almost $10,000 was added as negative equity which never once was told about it ! We came back Monday and my wife still wanted the used Murano ! They still wouldn’t show numbers on the car ! Instead the kept pushing that car off and put her in a 2025 Murano for a 3 year lease ! We were traded in the King Ranch for the used but instead was pushed into the New Murano ! We owed $14,705 on the truck ! After looking at the paperwork again they showed that we owed $22,000 and some change ! That is false documentation and my wife is the co-signer on that truck when we bought ! She never was asked to sign the blank title that I signed ! Therefore she has to sign also before you get the title to the truck ! We live an hour away in Seguin ! And while my wife was driving the car on a main road in Seguin , it died on her in the middle of traffic and wouldn’t start back up ! Luckily my mother in law lives 5miles from our house and brought the spare key ! Now if that were to happen on I-35 or I-10 , I would have been planning a funeral ! The a/c goes from low to high or high to low on it’s own ! The passenger window tint is bubble up ! And while driving the car , it totally loses power to where when I push on the gas it won’t go anywhere ! And we spent another 6 hrs at the dealership on that Monday ! We were the last customers again and still didn’t get the car she wanted , which is still on your lot ! So we are wanting out of this lease that they kept pushing on us ! So we’ve gone over y’all’s heads and made a phone call to someone way higher than yall ! And the car wasn’t even detailed or filled with gas the day we drove it home !

Chloe3023 responded

You said on here that yall didn’t have my email address ! That’s a lie ! Honesty , Transparency & Fairness is all a lie ! We were there on the 27th of September ! My wife didn’t get what she really wanted and we didn’t receive any paperwork in hand when we left with the Rogue ! Came back there on the 29th and my wife still didn’t drive out with the used Murano we went there for . And they had me sign all the paperwork again because they made a mistake ! But still was sent home with no paperwork ! I finally received all paperwork for both vehicles on the 10th of October ! 2 weeks from the day we left on the 29th of September ! Y’all just don’t want to confess up that yall screwed up big time ! Now the phone call we made was all recorded and they agreed with us ! Yall haven’t even paid the truck off yet !!!! And I asked that everyone with their hands in this situation to be terminated ! I’m getting ready to get my lawyer & Kens5 here in San Antonio to look at paperwork ! Even the paper I signed and Rueben signed with a payment that we would get . So if you have no good news for me to bring this car back I will take it higher up ! They have not seen the paperwork yet since we talked to them before we received the paperwork Friday the 10th .

Chloe3023 responded

My name is not Chloe by the way ! That’s my dogs name !!!!

City Limits Nissan responded

Hello, we're happy you found our staff to be so supportive during your experience here at City Limits Nissan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

City Limits Nissan responded

We're happy you found our staff to be supportive during your experience here at City Limits Nissan and we appreciate the opportunity to earn your business. If you're ever in need of assistance, please let us know! Thank you again and have a great weekend! Chenin Buck Owner Loyalty Manager