Jacob Povlich

Scheduled appointment same day. Vehicle was ready promptly. Great first experience as Russ Darrow Kia. Vehicle was ready promptly. Great first experience as Russ Darrow Kia. More

by tyler.stanley Verified Customer Verified Customer

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Terrible service experience. If you purchase a used car from this dealer. Just take it somewhere else for service. Purchased used Chevy in Dec/2024. 6 months in check engine ligh If you purchase a used car from this dealer. Just take it somewhere else for service. Purchased used Chevy in Dec/2024. 6 months in check engine light comes on. I already knew what it was from reading the ODB code. Take it in to be fixed, they proceed to “fix” or claim to “fix” something and charge me $700. Less than 24 hours and the check engine light comes back on. Take it back, they acknowledge I was just there, but after 8 hours of diagnostics, tell me more sensors and things need fixing, including what the ODB reader told me in the beginning. AND now tried to charge me approximately $1500 for more repairs. In the middle of the conversation “Caleb” tells me “This is a Chevy, we sell Kia’s” so I should understand.. this is where they lost my business. More

by DMGXXL Verified Customer Verified Customer

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Everything was great. I appreciate the video showing what the problem was, along with the fix. The complimentary ride to and from work was especially convenient! I appreciate the video showing what the problem was, along with the fix. The complimentary ride to and from work was especially convenient! More

by Hexum23 Verified Customer Verified Customer

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Caleb the service advisor was so kind and helpful to me. He literally made a terrible situation bearable and was very patient with all my questions and phone calls! He literally made a terrible situation bearable and was very patient with all my questions and phone calls! More

by SYDNEYMCBEE Verified Customer Verified Customer

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Always great service by Kaitie. I like the service video they send of your car when it is done. I like the service video they send of your car when it is done. More

by NJKESTLY Verified Customer Verified Customer

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Nice video of what was done on the car thankyou. Fast service and nice waiting room. Fast service and nice waiting room. More

by JMLHD1952 Verified Customer Verified Customer

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I'm extremely pleased with how much better the new GM and staff are at this dealership! I've been a customer of Kia of Waukesha for the past 6 years. They hadn't always make me feel like a valued customer du staff are at this dealership! I've been a customer of Kia of Waukesha for the past 6 years. They hadn't always make me feel like a valued customer due to a past experience when the turbo on my car broke down and needed to be replaced.. I filed a claim with Endurance Warranty Services and it was replaced by Kia of Waukesha. The service consultant told me that their dealership worked with Endurance and that I would be taken care of. At that time the previous GM was very rude and wouldn't accept payment from Endurance. After a long stressful debate and arguing. I was forced to pay over $1300 plus labor out of my own pocket. Luckily, Endurance Warranty reimbursed every penny back to me. After that I vowed never to return to Kia of Waukesha. But, as fate would have it, 3 years later my 2013 Kia Optima needed some work done and I decided to take it back to Kia of Waukesha. Two weeks prior, Rosen Kia's in Milwaukee performed suspension work on my Optima and a cam bolt was broken. So, instead of obtaining a replacement can bolt from another Kia dealership in the area. The service advisor at Rosen decided to order a $27 cam bolt from out of state and told me there was nothing he could do and kept my car for 4 days without even offering me a loaner vehicle to get to work. As a result , I called their parts department and spoke to an awesome guy named Lonzel. He found multiple cam bolts at several dealerships in the area. And, I got my car back 1 day earlier than expected. So, the service at Rosen was unacceptably disappointing and very unprofessional. And, that's why I decided to go back to Kia of Waukesha when my car suddenly lost power while heading home from running errands. On 8/9/25 I dropped my car and spoke to Angela in the service department. A junior mechanic who wasn't experienced worked on my car. When I picked it up later that same day. It still had no power. So, the mechanic and I took a test drive. After returning to the shop. The young mechanic apologized and said that he was inexperienced with turbos and needed more time with the car. So, Angela apologized and kept the car over the weekend..When I returned on Monday 8/11/25 to pickup my car I noticed a lot of smoke coming from the engine bay. But, the power "was" restored. So, I took the Optima back the next day and it was determined that the junior mechanic pinched a gasket on the valve cover and broke a full line. The repairs took another 2 days. But, Angela and her team were very apologetic and offered me a loaner vehicle. I picked up my car on 8/13/25 and everything was fixed except the underbody cover that was hanging off. After owning that 2013 Optima for 11 years, I decided to look at a 2022 Kia Stinger GT1. I met a salesman named Seth and made an appointment. Seth was extremely professional! He went above and beyond to get me into the Stinger! When my fiance and I arrived at the dealership. Seth was on his way back from personally delivering the Stinger to me at the dealership. We met Ben the finance guy and Riley a leasing consultant. They both were very accommodating and friendly. They made us feel at home. We left to get lunch while we waited for Seth to return. After taking a test drive in the Stinger. I immediately fell in love with it! My fiance loved it so much that she decided to trade in her car and got a 2026 Kia Sportage for herself!. The whole team of Seth, Ben, Riley and Anne in finance worked extremely hard to make us comfortable and welcome! I'm absolutely thrilled with my Stinger and my fiance Wendy is overjoyed and pleasantly surprised with her new Sportage!. Ben told me that their new GM Jonathan Brown is focused on satisfying customers. My hat is off to Mr. Brown and his staff for a job well done! More

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My engine light came on and I took my car in for service and paid almost $200. The check engine light never went off, and I took it in days later. (I was on hold for over 15 minutes when I called.). Katie s and paid almost $200. The check engine light never went off, and I took it in days later. (I was on hold for over 15 minutes when I called.). Katie said it would be over $189 just to check it. When I asked, why didn’t they check it in when I took it in the first place she said that the technicians were probably not very experienced, “they’re just eighteen years old and just do oil changes”. I stated that I paid for more than an oil change which included inspections of my car. She replied., “ well they have to start somewhere” which seemed random and a bit disrespectful and then charge me almost $200 just for them to check it. I’ve been taking my car to Russ Darrow Kia in Waukesha for many years. The quality of service isn’t what it used to be and I’m not sure if I want to put the health of my car in the hands of this business anymore. I think I’ll need to look elsewhere. More

by elizabethaliza1 Verified Customer Verified Customer

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Great service. Customer centric. Fair in price. Honest in estimates. Jacob always takes the best care of me. Great smile, friendly, yet down to business of addressi Customer centric. Fair in price. Honest in estimates. Jacob always takes the best care of me. Great smile, friendly, yet down to business of addressing my needs. always very professional More

by mipurnell64 Verified Customer Verified Customer

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Excellent and friendly service Service was great. Waiting area was great. Speed of service was great. Waiting area was great. Speed of service was great. More

by JSSTELZL Verified Customer Verified Customer

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