Jacob Ritz
Jacob Ritz at Randy Marion Subaru

Jacob Ritz

Business Manager

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.4
9 Reviews
4.4

9 Reviews

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9 Reviews of Jacob Ritz

September 01, 2026

Dealership Rating
Employee Rating

Wonderful experience. The quickest I've ever bought a car in my life! Aaron was awesome. He answered our questions and never pressured us. More

by Joe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aaron Rourk

Sep 01, 2026

Randy Marion Subaru responded

Your praise of Aaron’s pressure-free, informative approach reflects how our sales team focuses on clear, supportive communication. Knowing the purchase was the quickest you’ve ever had means a lot to our team. Enjoy every mile in your new Subaru Crosstrek, and let us know if you need anything else.

August 24, 2026

Dealership Rating
Employee Rating

Jacob one of the Business Managers flat out lies to try and sell extended warranty. He told us the ECM was inside the engine and if it went bad the whole engine would have to be replaced. CPO stated there More

by scootstruck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Frank Tilghman

Aug 27, 2026

Randy Marion Subaru responded

We're sorry that you didn't have a completely satisfying experience. We'd love the opportunity to learn more and address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 20, 2026

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Employee Rating

Aaron made the buying process easy. I found him believable, real, and trustworthy. He spent time to learn my needs and match a deal to those needs. I would highly recommend reaching out More

by gkaiser1965
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aaron Rourk, Anna Sbarro

Aug 20, 2026

Randy Marion Subaru responded

We're glad purchasing your new Subaru Outback felt straightforward from start to finish. It’s rewarding to know Aaron took the time to understand your needs and earn your trust. Your recommendation and five-star rating mean a lot, and we look forward to assisting you when it’s time for your next Subaru purchase.

August 18, 2026

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Seamless and efficient! Jacob is always helpful and genuine! Ended up buying my next Subaru at the service visit! More

by catmikecole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen

Aug 18, 2026

Randy Marion Subaru responded

It’s rewarding to know your service visit went smoothly and without hassle. Hearing that Jacob was sincere and supportive means a lot to us. Our team is pleased we could help you purchase your next Subaru during your service appointment.

August 05, 2026

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Employee Rating

they were very helpful, knowledgeable and enjoyable to work with. a pleasure to do business even the people walking by were friendly More

by jollyjeanann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Burke, Josh Elliott

Aug 06, 2026

Randy Marion Subaru responded

Our team enjoyed helping you through every step of purchasing your new Subaru Forester. Hearing that everyone you met, from our staff to those walking by, felt welcoming means a great deal to us.

July 28, 2026

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Everyone at the dealership was amazing. It was a quick and enjoyable experience. They gave us a great vehicle and a great deal. Very friendly, professional and knowledgeable. Very low press More

by rsteven322
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Burke, Jason Spruill

Jul 28, 2026

Randy Marion Subaru responded

It’s fantastic to hear that our team provided a friendly, knowledgeable and pressure-free experience as you picked up your new Subaru Ascent. Thank you for recommending us, and please let us know if there’s anything else we can assist with in the future.

July 15, 2026

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I had a great experience purchasing my Outback through Gabe Williams. I thoroughly researched brands, models and locations. The dealership and Gabe really came through. Gabe is knowledgeable, personab More

by dean.thompson09
Sales Price Transparency
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gabe Williams , Travis

Jul 15, 2026

Randy Marion Subaru responded

It’s great to hear Gabe supported your research and guided you through every step with honesty and expertise. Congratulations on your used Subaru Outback, and have fun exploring the road ahead.

July 15, 2026

Dealership Rating
Employee Rating

Friendly, honest and dedicated. These guys are the best and I checked out many options. Frank, at Randy Marion Subaru, never tried to upsell me or mislead me into buying a car I did More

by SUSAN.HALLIWELL4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Frank Tilghman

Jul 15, 2026

Randy Marion Subaru responded

Thank you for sharing your feedback. We’re pleased that Frank’s honest approach helped you choose the Crosstrek without any pressure. Enjoy your new Subaru and let us know if we can help in the future.

July 06, 2026

Dealership Rating
Employee Rating

Aaron was on top of everything, car was in great shape for pu. He’s offered to help post sale as well. A man of integrity and humility. It’s an excellent combination! More

by docbostain
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aaron Rourk

Jul 06, 2026

Randy Marion Subaru responded

Thank you for letting us know how well Aaron took care of you. We’re pleased he handled every detail with integrity and continues to offer support after your purchase. Enjoy your new Subaru and please reach out if there’s anything else we can do.

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