Jacob Ritz
Jacob Ritz at Randy Marion Subaru

Jacob Ritz

Business Manager

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.6
14 Reviews
4.6

14 Reviews

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14 Reviews of Jacob Ritz

October 15, 2026

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Employee Rating

It was fast and quick. ...Had to really deal for the right price..ok.k More

by jarogers1
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Spruill, Ben Kennedy

Oct 16, 2026

Randy Marion Subaru responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

October 06, 2026

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Second vehicle we purchased there, both times they made us feel satisfied: Thanks Josh & Gabe! More

by lourdesjereda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gabe Williams, Josh Elliott

Oct 06, 2026

Randy Marion Subaru responded

Knowing the purchasing process left you satisfied both times means a lot to our team. Thank you for choosing us again for your Subaru Forester purchase, and Gabe and Josh appreciate your continued trust.

September 22, 2026

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Jason and the team were excellent and providing me with the most effective service. Thank you for everything. More

by tina692
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Spruill

Sep 22, 2026

Randy Marion Subaru responded

Hearing that Jason and our team provided you with such effective service means a lot to us. Thank you for choosing our dealership for your used Subaru Outback purchase.

September 13, 2026

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Great customer service. Josh Elliott was helpful in answering all of our questions and working through the arduous task of purchasing a new car. We were so pleased with Rand More

by eric4834
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Recommend Dealer
Yes

Other Employees Tagged: Josh Elliott, Aaron Forness

Sep 13, 2026

Randy Marion Subaru responded

Knowing that Josh’s guidance made purchasing your new Subaru Forester feel less daunting is rewarding. We’re also pleased Aaron and our service team could complete maintenance and inspection on your daughter’s Subaru promptly. Your kind words and five-star rating mean a great deal to us.

September 11, 2026

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Gabe and the rest of the sales crew worked hard to get us the car of our dreams, despite us changing our color choice midway through the process. This CrossTrek will be our 3rd Subi. More

by lharrisonnc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 11, 2026

Randy Marion Subaru responded

Knowing that our team, especially Gabe, could secure the Crosstrek you dreamed of despite the mid-process color change is truly rewarding. Congratulations on your new Subaru Crosstrek, your third Subaru, and thank you for your kind words and five-star rating.

September 01, 2026

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Wonderful experience. The quickest I've ever bought a car in my life! Aaron was awesome. He answered our questions and never pressured us. More

by Joe
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aaron Rourk

Sep 01, 2026

Randy Marion Subaru responded

Your praise of Aaron’s pressure-free, informative approach reflects how our sales team focuses on clear, supportive communication. Knowing the purchase was the quickest you’ve ever had means a lot to our team. Enjoy every mile in your new Subaru Crosstrek, and let us know if you need anything else.

August 24, 2026

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Jacob one of the Business Managers flat out lies to try and sell extended warranty. He told us the ECM was inside the engine and if it went bad the whole engine would have to be replaced. CPO stated there More

by scootstruck
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
No

Other Employees Tagged: Frank Tilghman

Aug 27, 2026

Randy Marion Subaru responded

We're sorry that you didn't have a completely satisfying experience. We'd love the opportunity to learn more and address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 20, 2026

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Aaron made the buying process easy. I found him believable, real, and trustworthy. He spent time to learn my needs and match a deal to those needs. I would highly recommend reaching out More

by gkaiser1965
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aaron Rourk, Anna Sbarro

Aug 20, 2026

Randy Marion Subaru responded

We're glad purchasing your new Subaru Outback felt straightforward from start to finish. It’s rewarding to know Aaron took the time to understand your needs and earn your trust. Your recommendation and five-star rating mean a lot, and we look forward to assisting you when it’s time for your next Subaru purchase.

August 18, 2026

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Seamless and efficient! Jacob is always helpful and genuine! Ended up buying my next Subaru at the service visit! More

by catmikecole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen

Aug 18, 2026

Randy Marion Subaru responded

It’s rewarding to know your service visit went smoothly and without hassle. Hearing that Jacob was sincere and supportive means a lot to us. Our team is pleased we could help you purchase your next Subaru during your service appointment.

August 05, 2026

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Employee Rating

they were very helpful, knowledgeable and enjoyable to work with. a pleasure to do business even the people walking by were friendly More

by jollyjeanann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Burke, Josh Elliott

Aug 06, 2026

Randy Marion Subaru responded

Our team enjoyed helping you through every step of purchasing your new Subaru Forester. Hearing that everyone you met, from our staff to those walking by, felt welcoming means a great deal to us.

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