Aaron Forness
Aaron Forness at Randy Marion Subaru

Aaron Forness

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
183 Reviews

Dealership Experience

2 yrs, 2 mos

Industry Experience

3 yrs, 6 mos

4.9

183 Reviews

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183 Reviews of Aaron Forness

August 23, 2026

Dealership Rating
Employee Rating

The staff is outstanding welcoming and seem to truly care about you and your time .This is why I keep coming back More

by WALTLIEBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2026

Randy Marion Subaru responded

Thank you for the five-star rating and for trusting us with service on your Subaru Outback. Knowing our team makes you feel welcomed and valued is rewarding.

August 10, 2026

Dealership Rating
Employee Rating

We had a damaged tire and wheel r from hitting an object on Interstate 40 and needed emergency repair. Mark and his team took great care of us and provided us with a loaner vehicle so we could continue our More

by JABASSLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn

Aug 10, 2026

Randy Marion Subaru responded

Prompt communication and loaner support are at the heart of how our service department operates. We’re glad Mark and his team could take great care of you and get your Subaru Ascent back on the road toward Raleigh. Knowing you’re fully satisfied means a lot to us.

August 10, 2026

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Aaron is an excellent service advisor. He was very respectful, helpful and accommodating. He was able to provide a loaner while the car was being serviced. The service was completed quickl More

by ELISSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 10, 2026

Randy Marion Subaru responded

Hearing that you found Aaron respectful and accommodating throughout your visit means a lot to our service team. Our team is pleased we could provide a loaner while your Subaru Forester was in for service and complete the work promptly.

August 09, 2026

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Employee Rating

Randy Marion Subaru delivers on its promises. They do what they say they’ll do. I’ve been very impressed with the service they provide. That’s one of the reasons why I’m driving my second Outback More

by gkaiser1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos

Aug 09, 2026

Randy Marion Subaru responded

Knowing that we consistently deliver on our commitments means a lot to our service department. We’re delighted to care for your Outback again. Thank you for your kind words and your continued trust in us.

July 19, 2026

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Very efficient. Courteous. Workmanship was very good. Kept me informed throughout the repair process. Thanks More

by swonuke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Jacob McMillen

Jul 19, 2026

Randy Marion Subaru responded

Thank you for letting us know the Forester service was efficient and that our courtesy and workmanship stood out. Keeping you informed is important to us and we’re pleased it made a difference. We look forward to helping with your Subaru needs again.

July 17, 2026

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Employee Rating

The efficiency, speed, and transparency of the inspection process, particularly the ability to view it via video, are highly valued. More

by ruvilyneferido
Recommend Dealer
Yes
Jul 17, 2026

Randy Marion Subaru responded

It’s great to know that Aaron and our team delivered an inspection that was efficient, swift, and transparent. Sharing video walkthroughs of the process is designed to keep you fully informed. Thank you for the 5-star rating and for trusting us with your Subaru Crosstrek.

July 16, 2026

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Everyone is as courteous and helpful. They took the time to explain the service they performed and that I was satisfied before I left. More

by pack13mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mr. Chavez.

Jul 16, 2026

Randy Marion Subaru responded

It’s wonderful to hear that you found our team courteous and helpful. We’re glad our technicians took the time to explain the service on your Subaru Ascent and made sure you were satisfied before driving off. Aaron and the rest of our service staff appreciate you sharing your experience.

July 12, 2026

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Employee Rating

Always friendly and helpful. Came in for one service and then realized that I needed a few more things done to be up to date on my maintenance schedule and they were able to add More

by sandybuck0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos

Jul 12, 2026

Randy Marion Subaru responded

We’re delighted our team could add the extra maintenance for your Subaru Crosstrek without scheduling a new appointment. Aaron and Jessica will be pleased to know you found their assistance friendly and helpful while getting great coupon value. We look forward to assisting with your future service needs.

July 10, 2026

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Employee Rating

Took me right in and out in 10minutes. Granted it wasn’t a large problem but they listened and did what needed done and I was out of there. More

by BEACHREAD66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 11, 2026

Randy Marion Subaru responded

We’re glad Aaron and the team handled your Subaru Ascent service so swiftly and got you back on the road in minutes. It’s great to know we addressed your needs efficiently. Thanks for taking the time to leave this review.

June 30, 2026

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Employee Rating

Very pleased! Everyone was very nice to work with, especially Gabe. I will get my next Subaru here More

by fltattndtmom
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Gabe Williams

Jun 30, 2026

Randy Marion Subaru responded

It’s fantastic to hear everyone was so helpful, and we’ll share your kind words with Gabe. We’re delighted you chose Subaru for your new purchase. We look forward to assisting you when it’s time for your next Subaru.

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