Aaron Forness

Thorough, transparent, good communication, and work hard to ensure issues are addressed to customers satisfaction. to ensure issues are addressed to customers satisfaction. More

by supurdueper Verified Customer Verified Customer

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I'm very happy with the dealership overall. I can schedule appointments online very quickly and it makes it convenient to make any changes if needed. They get me in and they get me out really q I can schedule appointments online very quickly and it makes it convenient to make any changes if needed. They get me in and they get me out really quickly , and if I need additional work they're very transparent with what needs to be done and the price estimate. I also like the way they send a video walking through what they're looking at and what the recommendations are. There are a couple things that they could improve upon : one the bill that you get at the end is very confusing, and two they charge 3% if you use a credit card. Overall I think there are minor things and are very typical of most dealerships but I think they could get better at it. I like working with Aaron as my service advisor and they have great follow-up. Overall I highly recommend the dealership. More

by Cheryl E. Verified Customer Verified Customer

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Excellent service, employees were helpful and efficient. They explained future service repair suggestions. Quick turn around which was appreciated, They explained future service repair suggestions. Quick turn around which was appreciated, More

by distabile.cf Verified Customer Verified Customer

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Randy Marion Subaru’s service department did a great job with my vehicle, and I appreciate that they stand behind their work. They may be more expensive than some other shops, but the quality of service and with my vehicle, and I appreciate that they stand behind their work. They may be more expensive than some other shops, but the quality of service and peace of mind are worth paying for. If you want a team that takes pride in their work and stands by what they do, I’d recommend them. More

by nicolas.bennett Verified Customer Verified Customer

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Wonderful experience from sale to finance to service. Thank you all it was a pleasure doing business with Randy Marion Subaru Thank you all it was a pleasure doing business with Randy Marion Subaru More

by LOUISCEVETELLO Verified Customer Verified Customer

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Prompt and friendly service. Was able to do the recall quickly and was easy to navigate. The issue with Apple CarPlay is still ongoing and the update was not the most recent. I w Was able to do the recall quickly and was easy to navigate. The issue with Apple CarPlay is still ongoing and the update was not the most recent. I will try again to get this fixed. More

by PHENNESSEE1 Verified Customer Verified Customer

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I brought my car in thinking it was leaking fluid. The service team did a fantastic job! It was just condensation from the AC but they were extremely patient and showed me exactly where it was leaki The service team did a fantastic job! It was just condensation from the AC but they were extremely patient and showed me exactly where it was leaking and explained why. They did not charge me for the service even though I expected to pay. I appreciate their service and taking this matter seriously for me. More

by bryanrieves Verified Customer Verified Customer

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. Aaron Forness was very polite and accommadating and was able to book an appointment for me the same day I called. I also very much appreciated the courtesy pick up and return of my car since I am disabled able to book an appointment for me the same day I called. I also very much appreciated the courtesy pick up and return of my car since I am disabled. Aaron did inform me that that, while installing a fog light, the housing cracked. I asked him to order another. When my car was returned to me later that day, the housing was hanging down almost touching the road. That was unacceptable so I called and left a message for Aaron. The next day the new housing piece arrived and was installed, but the price was astronomical. Aaron said he quoted me the price the day before, but I do not remember that at all. I realized that I should have asked myself. Aaron seems like a very nice youg man and I'm sure he will work out of this learning phase. As I said, I REALLY appreciated the pick up and drop off, but I have a few suggestions for the 2 (very polite) young women who did this. It is understandable that they want to be comfortable and safe while driving my vehicle, so I do not mind if they make adjustments for that. However, PLEASE have them return all the changes back the way they were. I had to readjusted the seat height, the height of the steering wheel, BOTH side mirrors, the review mirror, the radio station, AND the partridge in the pear tree!. Actually, my shoulders won't let me reach up and change the rear view mirror so I have to have someone else help me. I will definitely be back for service and minor repairs. I see this recent experience as a "one off". More

by LFRY104 Verified Customer Verified Customer

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Great customer service. Josh Elliott was helpful in answering all of our questions and working through the arduous task of purchasing a new car. We were so pleased with Rand Josh Elliott was helpful in answering all of our questions and working through the arduous task of purchasing a new car. We were so pleased with Randy Marion Subaru that we brought our daughter's Subaru in for maintenance and state inspection. Aaron Forness was great in assisting us in that process and the service team completed everything in a timely manner. More

by eric4834 Verified Customer Verified Customer

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Service scheduled for 3 hours service, wrong tires ordered or received, had to drive to Mooreseville 3 different times. Then didn’t even complete all the service that was supposed to be done. Wanted m ordered or received, had to drive to Mooreseville 3 different times. Then didn’t even complete all the service that was supposed to be done. Wanted me to drive back home and come back the next day so they could complete the service that wasn’t done. The entire time they were playing the blame game, I didn’t know about the oil change service. Well it was in the computer a week ago when service was scheduled and also written on the drop off envelope. Totally dissatisfied with the entire encounter More

by FCPARAMEDIC Verified Customer Verified Customer

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