Jessica Matos
Jessica Matos at Randy Marion Subaru

Jessica Matos

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
210 Reviews

Dealership Experience

2 yrs, 8 mos

Industry Experience

6 yrs, 11 mos

Languages Spoken

English English

4.9

210 Reviews

Write a Review

210 Reviews of Jessica Matos

May 02, 2026

Dealership Rating
Employee Rating

This dealership had excellent customer service. Every person that we came in contact with was professional, friendly and helpful. We were particularly impressed with Tim Lawson, serv. Mgr, Jessica More

by ogdtrout
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Lawson , Such a fine young man , Ty - mechanic

May 02, 2026

Randy Marion Subaru responded

We appreciate you choosing us for your Subaru Forester service and for the five-star review. Tim and Jessica will be pleased to know their professional, friendly support made a difference.

April 29, 2026

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Randy Marion Subaru service dept is the best. Jess is my go to but when she is away, Jacob steps up. A+++ More

by Janis P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen

Apr 29, 2026

Randy Marion Subaru responded

We’re delighted to hear that our Subaru Crosstrek service met your expectations and that Jessica and Jacob could assist you. We’re here to help keep your Crosstrek in top condition.

April 26, 2026

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People were nice and service was wuick, but they didnt reset my maintenance reminder so it keeps coming up on my screen. They also broke a novelty knob i had over my push to start button. More

by dimperio66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 27, 2026

Randy Marion Subaru responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Apr 28, 2026

Randy Marion Subaru responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

April 22, 2026

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Terrific all around as usual. Consistently the best dealership I have ever experienced from any brand. More

by Gary58
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Brian Fogarty, Mark Wilburn

Apr 22, 2026

Randy Marion Subaru responded

Thank you for the five-star rating and your continued support. It’s rewarding to hear our service consistently exceeds your expectations. We look forward to caring for your Subaru again.

April 21, 2026

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Own 2 Subarus, started bringing them both here for service a beginning of the year. Always great customer service. More

by scottvaldez1976
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 21, 2026

Randy Marion Subaru responded

Thank you for trusting us with your two Subarus this year. We’re happy to hear our team continues to deliver great service and that your Outback was in good hands. We appreciate your loyalty and look forward to your next visit.

April 20, 2026

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Continue to have excellent service and a great end to end experience at Randy Marion Subaru. More

by evansjj8036
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 20, 2026

Randy Marion Subaru responded

It’s wonderful to know your Crosstrek service was exceptional from start to finish. Jessica and our team appreciate your loyalty. Thank you for trusting Subaru with your maintenance needs.

April 17, 2026

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Quick service. Through description of cars underbody through video. Amazingly helpful. Courteous staff. Comfortable waiting room. More

by DEB03CHA
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness

Apr 17, 2026

Randy Marion Subaru responded

Thank you for noting our quick service and the underbody video walkthrough. We’re pleased our team’s helpful approach and the waiting room comfort stood out. We’ll share your kind words with Jessica and the rest of our staff.

April 16, 2026

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Jessica and Jacob were awesome! They answered my questions and very professional and pleasant as everyone of us customers were making a "mad morning rush" to get our cars serviced. More

by Byron
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen

Apr 16, 2026

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

April 15, 2026

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Employee Rating

Aaron Rourk is the best sales associate my wife and I have ever worked with at any car dealership. We have bought numerous Subaru vehicles from him and Randy Marion Subaru. He genuinely cares about hi More

by joeniggel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 15, 2026

Randy Marion Subaru responded

We’re delighted that Aaron provided such attentive support when you chose your new Subaru Outback. Your continued trust in us over the years means a lot. Thank you for sharing your experience and for the 5-star rating.

April 14, 2026

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FANTASTIC SERVICE EXPERIENCE ALL THE WAY AROUND! ! GREAT PRICE ON THE TIRES I WANTED. HIGHLY RECOMMEND! More

by ASHTON12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2026

Randy Marion Subaru responded

We appreciate you sharing your experience with our team for your Audi Q7 service and the value you found on those tires. Your recommendation means a lot, and we look forward to helping you again.

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