Jacob Rocha

MY LEXUS OF WESLEY CHAPEL JOURNEY. I would like to thank Mr. Randy Newbold(General Manager) for taking the time from his busy schedule to address the issue that I had a posted earli I would like to thank Mr. Randy Newbold(General Manager) for taking the time from his busy schedule to address the issue that I had a posted earlier AGAINST Lexus of Wesley Chapel. Mr. Randy Newbold (General Manager) of Lexus of Wesley Chapel was not aware of the situation until I requested an audience with him (Mr.Randy Newbold), where we discussed the above specified. To my surprise after he (Mr. Randy Newbold, General Manager) read the negative review that I posted on Facebook, Mr. Randy Newbold (General Manager) in a cool and collective manner he requested his General Sales Manager (Rex Hastings) to join our conversation and inquire further about my situation. After a lengthy conversation with Mr Randy Newbold, and his General Sales Manager (Rex Hastings) I realized that there had been a misunderstanding ON MY BEHALF ("NOT ON LEXUS OF WESLEY CHAPEL'S BEHALF") of what had transpired in the transections of the week's prior. I would like to apologize to Lexus of Wesley Chapel for my misunderstanding, and of course for posting such a detrimental negative review on Facebook and the other platforms which I am currently correcting by posting this story. I am proud to tell the audience that are taking their time to read this, that I was able to drive out of Lexus of Wesley Chapel with a 2020 Lexus ES 350 in perfectly good condition, which I must admit after the ruckus that I had created in the negative review of Lexus of Wesley Chapel, to be honest I did not deserve to currently possess due to the fact that by my understanding I could have devastated the fantastic image that belongs to Lexus of Wesley Chapel, I truly apologize and would like for the audience to forgive me for my blunder. I feel that after posting such a negative review of Lexus of Wesley Chapel that I did not deserve the cordial handling that I received from the staff at Lexus of Wesley Chapel, but by the grace of God, and in spite of myself, the staff of Wesley Chapel helped me obtained the automobile that I now have, which my family and I were in dire need of in order for us to conduct our daily routines with piece of mind, THANK YOU LEXUS OF WESLEY CHAPEL FOR THE TRUE EXAMPLE OF GRACE THAT YOU HAVE BESTOWED UPON ME. Last and foremost I would like to thank Mr. MARTE DEZIRAE(Lexus Client Care) for doing such a phenomenal job by getting me approve from one of their financial banks in order for me to receive the 2020 Lexus ES 350 that I desired. Mr. Marte Dezirae(Lexus Client Care) definitely went through a long period of tedious attempts to have me financially approved, but at the end Mr. Marte Dezirae finally achieved his goal and I was able to drive out of Lexus of Wesley Chapel with a 2020 Lexus ES 350. Note: If you ever feel that there is no other option for you to drive out of Lexus of Wesley Chapel with a new or used car, Mr.Marte Dezirae (Lexus Client Care) along with the General Manager (Mr. Randy Newbold),and I pray that I do not get in any trouble with Mr. Randy Newbold for putting him on the spot. Respectfully submitted: Arturo Ortiz Ayala. 6/7/2026 More

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Service oriented, never pushy, trustworthy, and knowledgeable - every time! This is my 4th purchase from Franceoa Soliman at Lexus of Wesley Chapel and I’ve referred countless people to him who ha knowledgeable - every time! This is my 4th purchase from Franceoa Soliman at Lexus of Wesley Chapel and I’ve referred countless people to him who have purchased without disappointment. Three of our kids purchased their first Lexus from Franceoa in the past two years. Their prices and service package can’t be beat! More

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I'm always pleased with the services I have received at lexus of wesley chapel. Samantha is my service advisor she is great, takes care of my concerns. Thank you Samantha and Mr.Chris great service manager lexus of wesley chapel. Samantha is my service advisor she is great, takes care of my concerns. Thank you Samantha and Mr.Chris great service manager ever 👍 More

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If you want to truly experience the Lexus Difference, give Tim Smith and Lexus of Wesley Chapel the opportunity to earn your business. Tim is a no nonsense, no pressure professional who takes the time to give Tim Smith and Lexus of Wesley Chapel the opportunity to earn your business. Tim is a no nonsense, no pressure professional who takes the time to learn what you want and gives you the options available to fit your needs. None better! More

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Excellent sales with Tim Smith. Made our 2nd Lexus purchase a great experience. Can’t wait for our next future purchase of a Lexus Behicle Made our 2nd Lexus purchase a great experience. Can’t wait for our next future purchase of a Lexus Behicle More

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Daniel Medina and Maurice Locklin are awesome! This was the easiest right to the point car purchasing experience I have ever had! I am an outside salesmen who drives 30-50,000 miles a year. So I g This was the easiest right to the point car purchasing experience I have ever had! I am an outside salesmen who drives 30-50,000 miles a year. So I go through cars. Except for Toyota’s. Previous Camry/Avalon owner who drove each vehicle to 200,000 miles. Toyota discontinued the Avalon so I went to her mother the ES. Was not sure I was going to buy the ES today..Wanted to see how my credit/interest rate would be. Dealt with Daniel through the internet, picked a car. Told him what I was doing and he was very understanding and helped me. I showed up to the dealership, they evaluated my trade in. Had numbers ready for me within 20min. Did the deal. Met Maurice in finance. We did what was best for me. Walked out in 2hrs. Now that was because I essentially walked in not prepared to buy a car today. Plus I had to take a 30min conference call for work. So.. It would have been way under two hours if you did not do what I did! Simply the best Experience I have ever had. Thank you Daniel and Maurice!! Steve More

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Having used Lexus dealerships across the country for 25 years, Lexus of Wesley Chapel beats them all for service and sales. I will only buy from here moving forward and thrilled with my experience at this years, Lexus of Wesley Chapel beats them all for service and sales. I will only buy from here moving forward and thrilled with my experience at this dealership. More

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Claudia was great to work with! Took time to discuss my options as I was not sure if I wanted to buy my car or lease a new one. Text drove the vehicles I was between two models and Took time to discuss my options as I was not sure if I wanted to buy my car or lease a new one. Text drove the vehicles I was between two models and finally made my choice with the RX. I am very happy with my new RX. I would recommend Claudia to anyone looking to get a Lexus!! More

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Charles is amazing! He is a one of a kind genuine person! He provides an experience like no other. I've bought many cars in the past from many dealerships, and here at L He is a one of a kind genuine person! He provides an experience like no other. I've bought many cars in the past from many dealerships, and here at Lexus of Wesley Chapel, they truly, well Charles, makes you feel like family. He goes above and beyond in literally all aspects of the car buying experience, paperwork experience (which everyone hates) and the congratulatory experience at the end of your journey before driving off the lot. I won't be shopping anywhere else. Matter of fact I've now bought 2 cars from Charles all under 30 months time, and 2 for a family member. I can't speak for the rest of the sales men and women but this dealership and Charles goes above and beyond your expectations! Definitely recommend them. More

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I had an appointment for a minor service & got a multi point inspection with the service. This inspection recommended $3,300 in repairs that were unnecessary. I will not go back to this dealer. point inspection with the service. This inspection recommended $3,300 in repairs that were unnecessary. I will not go back to this dealer. More

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