Jacob Rocha
Jacob Rocha at Lexus of Wesley Chapel
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Jacob Rocha

Service Consultant

Lexus of Wesley Chapel

5350 Eagleston Blvd
Wesley Chapel, FL 33544

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4.7
55 Reviews
4.7

55 Reviews

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55 Reviews of Jacob Rocha

August 31, 2023

Dealership Rating
Employee Rating

Claudia was great to work with! Took time to discuss my options as I was not sure if I wanted to buy my car or lease a new one. Text drove the vehicles I was between two models and More

by ER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Claudia Cohn, Anna Carlson

Mar 09, 2024

Lexus of Wesley Chapel responded

We are blushing! The entire Lexus of Wesley Chapel team is grateful for your kind words. Congratulations on your new vehicle.

June 25, 2023

Dealership Rating
Employee Rating

Charles is amazing! He is a one of a kind genuine person! He provides an experience like no other. I've bought many cars in the past from many dealerships, and here at L More

by Simon1640
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Charles Calise, Anna Carlson

Mar 11, 2024

Lexus of Wesley Chapel responded

Congratulations on your new car! It is wonderful to hear that you had such a great experience at Lexus of Wesley Chapel. We appreciate your business and are looking forward to seeing you again down the road!

May 17, 2023

Dealership Rating
Employee Rating

I had an appointment for a minor service & got a multi point inspection with the service. This inspection recommended $3,300 in repairs that were unnecessary. I will not go back to this dealer. More

by frogsnestvt
Service Price Transparency
Service Communication
Recommend Dealer
No

March 22, 2023

Dealership Rating
Employee Rating

Claudia is the absolute best! I am a repeat customer except this is for my daughter and she is now a Claudia fan! Wesley Chapel is hands down the way to go if you're looking for a More

by Jessica Jenkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Vassios, Claudia Cohn

Jul 12, 2023

Lexus of Wesley Chapel responded

Your review is music to our ears! We're so glad our team welcomed you to Lexus of Wesley Chapel with friendly assistance and a pleasant experience. It's an honor to have earned your confidence and we look forward to working with you again soon!

March 19, 2023

Dealership Rating
Employee Rating

Very nice folks to deal with and their whole operation is first class. I highly recommend them. More

by jloute
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 12, 2023

Lexus of Wesley Chapel responded

Congratulations on your new car! It is wonderful to hear that you had such a great experience at Lexus of Wesley Chapel. We appreciate your business and are looking forward to seeing you again down the road!

November 22, 2022

Dealership Rating
Employee Rating

Wry knowledgeable and super helpful—a pleasure to work with! Great representative for the dealership! More

by Richard
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Sabroso , Charles Calise is the best there is!!!

Dec 12, 2022

Lexus of Wesley Chapel responded

Hi there Richard, Congratulations on your new car! It is wonderful to hear that you had such a great experience at Lexus of Wesley Chapel. We appreciate your business and are looking forward to seeing you again down the road!

November 08, 2022

Dealership Rating
Employee Rating

In all my years this has been the best experience in purchasing a vehicle. Charles handled my new car purchase perfectly from A to Z I could not be more happier. More

by Chuck2014
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Calise, Deven Roman , Chad Herd

Nov 11, 2022

Lexus of Wesley Chapel responded

Hi there Chuck2014, We are elated to hear that Lexus of Wesley Chapel provided such a memorable experience. We want to thank you for sharing your kind words here on DealerRater. We hope you enjoy the ride and we will see you soon!

October 14, 2022

Dealership Rating
Employee Rating

Great, sincere interpersonal skills. Easy to deal with, asset to Wesley Chapel Lexus. Recommend to anyone!! More

by bauerjfhomer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 14, 2022

bauerjfhomer responded

We arrived at the Wesley Chapel Lexus dealership to meet with the super tenacious, thorough, caring salesperson we had been negotiating with 4-days in a row on the phone, 42 miles away! From the time we walked into the dealership, we were greeted by the entire staff, Management, sales and admin. I have never felt so at home and relaxed with my decision to be at this dealership. We connected with Emily... Emily had copious notes from our telephone discussions. Simon introduced himself, great discussion. We were ready to close. While Emily was waiting for finance, she introduced us to the wonderful Cafe' , Service writer, parts dept personnel, and choice of two waiting areas while servicing a vehicle. Emily introduced us to so many employees. At this point I was thoroughly pleased we chose this dealership! #1 Emily , #2 the overwhelming attitude of those we met! "SHOUT OUT TO TIM SMITH" -GO ARMY TIM... This experience was unique to me as I have visited numerous dealerships in my life. I am an obsessive CAR ENTHUISAST. Now that we were indoctrinate, the best is yet to come!! Travis in Finance was a pleasure to deal with, great interpersonal skills.next- Emily said "Lets meet your new vehicle" As we enter the delivery area, a beautiful collection of dealer employees, Clapp loudly, cheer and congratulate us on our new purchase. Wow, I might have been emotional at that point. "HAPPY CUSTOMERS TELL A NUMBER OF OTHERS ABOUT THEI EXPERIENCE" To: the entire staff of this Dealership =GOD BLESS YOU ALL. Jim and Marlene Bauer. addendum, As we sat in the new vehicle (5:45 PM) Randy approached us to insure everything was ok. I mentioned the Lexus logo door lights on previous vehicle. (I purchase them after mkt). Randy said drive to other vehicle, that he would swap out .So while Randy performed manual labor Jim from sales jumped in back seat to increase my knowledge of Nav system. he accomplished and reiterated "Tiffany the support person" who travels to our home to cover all technical aspects of our vehicle!! couldnt ask for more-

Oct 14, 2022

bauerjfhomer responded

to- Lexus Westley Chapel attn Emily Luckey

September 15, 2022

Dealership Rating
Employee Rating

This is our 3 rd car we purchased from here. Very happy with the service. We live in citrus county but so worth the drive to Wesley chapel. We highly recommend all of your employees. Charles was More

by sunshinepatty29
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Sep 17, 2022

Lexus of Wesley Chapel responded

Hi there sunshinepatty29, We want to thank you for your loyalty to Lexus of Wesley Chapel. It is guests like yourself that are the foundation of this dealership. Thank you for taking the time to write such a lovely review!

August 13, 2022

Dealership Rating
Employee Rating

We brought our car to Lexus for a second opinion. We were very impressed with Jacob Rocha ( service ) . He took the time to get pictures to show us where the leaks were and explain everything. More

by rkan
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyler Peck , Chad Herd

Aug 15, 2022

Lexus of Wesley Chapel responded

Hi Rkan, Thank you for taking the time to write such a thoughtful review. We are so happy to hear that every step of your experience was enjoyable. We look forward to a long lasting relationship. Welcome to the Lexus of Wesley Chapel family!

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