Rex Hastings

MY LEXUS OF WESLEY CHAPEL JOURNEY. I would like to thank Mr. Randy Newbold(General Manager) for taking the time from his busy schedule to address the issue that I had a posted earli I would like to thank Mr. Randy Newbold(General Manager) for taking the time from his busy schedule to address the issue that I had a posted earlier AGAINST Lexus of Wesley Chapel. Mr. Randy Newbold (General Manager) of Lexus of Wesley Chapel was not aware of the situation until I requested an audience with him (Mr.Randy Newbold), where we discussed the above specified. To my surprise after he (Mr. Randy Newbold, General Manager) read the negative review that I posted on Facebook, Mr. Randy Newbold (General Manager) in a cool and collective manner he requested his General Sales Manager (Rex Hastings) to join our conversation and inquire further about my situation. After a lengthy conversation with Mr Randy Newbold, and his General Sales Manager (Rex Hastings) I realized that there had been a misunderstanding ON MY BEHALF ("NOT ON LEXUS OF WESLEY CHAPEL'S BEHALF") of what had transpired in the transections of the week's prior. I would like to apologize to Lexus of Wesley Chapel for my misunderstanding, and of course for posting such a detrimental negative review on Facebook and the other platforms which I am currently correcting by posting this story. I am proud to tell the audience that are taking their time to read this, that I was able to drive out of Lexus of Wesley Chapel with a 2020 Lexus ES 350 in perfectly good condition, which I must admit after the ruckus that I had created in the negative review of Lexus of Wesley Chapel, to be honest I did not deserve to currently possess due to the fact that by my understanding I could have devastated the fantastic image that belongs to Lexus of Wesley Chapel, I truly apologize and would like for the audience to forgive me for my blunder. I feel that after posting such a negative review of Lexus of Wesley Chapel that I did not deserve the cordial handling that I received from the staff at Lexus of Wesley Chapel, but by the grace of God, and in spite of myself, the staff of Wesley Chapel helped me obtained the automobile that I now have, which my family and I were in dire need of in order for us to conduct our daily routines with piece of mind, THANK YOU LEXUS OF WESLEY CHAPEL FOR THE TRUE EXAMPLE OF GRACE THAT YOU HAVE BESTOWED UPON ME. Last and foremost I would like to thank Mr. MARTE DEZIRAE(Lexus Client Care) for doing such a phenomenal job by getting me approve from one of their financial banks in order for me to receive the 2020 Lexus ES 350 that I desired. Mr. Marte Dezirae(Lexus Client Care) definitely went through a long period of tedious attempts to have me financially approved, but at the end Mr. Marte Dezirae finally achieved his goal and I was able to drive out of Lexus of Wesley Chapel with a 2020 Lexus ES 350. Note: If you ever feel that there is no other option for you to drive out of Lexus of Wesley Chapel with a new or used car, Mr.Marte Dezirae (Lexus Client Care) along with the General Manager (Mr. Randy Newbold),and I pray that I do not get in any trouble with Mr. Randy Newbold for putting him on the spot. Respectfully submitted: Arturo Ortiz Ayala. 6/7/2026 More

Report | Print

I truly never write reviews, but I felt that my experience at Lexus of Wesley Chapel was worth sharing. I had the privilege of working with several of their employees on the purchase of my new Lexu experience at Lexus of Wesley Chapel was worth sharing. I had the privilege of working with several of their employees on the purchase of my new Lexus TX. Isaac right off the bat was an absolute angel to work with. We came into the dealership around 5pm when he was getting ready to go home. Not only did he stay late to help us, but truly worked so hard to help us get the best deal. He is absolutely the most caring and compassionate sales person I have ever come across. He cares about building a relationship with the customer so that they will return. It explains why he has so many repeat customers. The sales manager Rex is also amazing to work with. He worked late into the evening to help us get the best deal right around where we wanted to be. And lastly, I also have to rave about the finance manager Travis. He answered every question we had and made sure we were completely covered on all bases. I have never had such a positive car buying experience. I was hesitant to switch from Mercedes of Tampa to Lexus of Wesley Chapel, but am absolutely glad I did. I will be a customer of Isaac’s and Lexus of Wesley Chapel for life! An overall great experience not to mention all of the amenities you have access to after becoming a customer! More

Report | Print

Excellent service, I had the best sales representative, “Dakota Childers.” He took the time to listen and work with me until I got the car I wanted. He keeps me informed about my car's arrival date. He sha “Dakota Childers.” He took the time to listen and work with me until I got the car I wanted. He keeps me informed about my car's arrival date. He shares his knowledge, making the buying process smooth and pleasant. I can say I am a happy buyer. More

Report | Print

On December 12, 2025 I arrived in Tampa, Florida and visited the Lexus dealership in Wesley Chapel and I must say I had a wonderful experience. Maria Padilla Hinojosa was my salesperson and she in frien visited the Lexus dealership in Wesley Chapel and I must say I had a wonderful experience. Maria Padilla Hinojosa was my salesperson and she in friendly, knowledgeable about the vehicles and took the time to listen to my needs in a vehicle. I came to Lexus looking for the Nori Green RX 350H, but it had already sold before I arrived from Mobile, Alabama. Maria was persistent about getting me into my RX 350H and insisted I drive the Nightfall Mica and I am happy I listen. She made sure that I got exactly what I wanted in my vehicle. Maurice Hastings was excellent in the financial office in preparing my paperwork for this sales. I even had the opportunity to work with the General Manager Rex Hastings. My experience with the Lexus dealership in Wesley Chapel was outstanding. I have know complaints and would like to say that they have a great Team at Lexus in Wesley Chapel. I am extremely excited about my new Lexus. Happy New Year's to Lexus of Wesley Chapel. Thank you Maria, Maurice and Rex. The first young man I encountered at the dealership was assisting another customer when I was looking at the vehicles in the parking lot, but he had know problem with contacting Maria to come to assist me. That was so kind of him not to try to keep a sale for himself but make sure I got immediate assistant. Once again, Thank you Lexus of Wesley Chapel. More

Report | Print

Best buying experience I could have asked for! I recently purchased my Lexus LX 600 F Sport with the outstanding assistance of Claudia, and the experience was nothing short of exceptional. From I recently purchased my Lexus LX 600 F Sport with the outstanding assistance of Claudia, and the experience was nothing short of exceptional. From the moment I stepped into the dealership, Claudia’s professionalism, knowledge, and genuine enthusiasm made the entire process seamless and enjoyable. The Lexus LX 600 F Sport itself is a masterpiece—luxurious, powerful, and packed with cutting-edge features that elevate every drive. The attention to detail in its design, the superior comfort of the interior, and the robust performance truly set it apart. Claudia’s expertise in highlighting the vehicle’s features, combined with her attentive and personalized service, ensured I felt confident and thrilled with my decision. She was patient, answered all my questions thoroughly, and went above and beyond to make the purchase process stress-free. I couldn’t be happier with my new Lexus and the exceptional service provided by Claudia. Also a shoutout to Travis in finance, and Rex & Simon the sales managers, you guys helped so much and made the process a breeze! Highly recommend both the vehicle and Claudia for anyone looking for a premium car-buying experience! More

Report | Print

My first experience with Lexus of Wesley Chapel but my 5th Lexus Gx . Great experience from start to finish . Kind and compassionate people . 5th Lexus Gx . Great experience from start to finish . Kind and compassionate people . More

Report | Print

When our last Lexus was totaled in Hurricane Helene, Claudia, Jonathan, and the entire team at Lexus of Wesley Chapel were a pleasure to deal with. They understood our needs, sympathized with the stress Claudia, Jonathan, and the entire team at Lexus of Wesley Chapel were a pleasure to deal with. They understood our needs, sympathized with the stress we were experiencing, and went above and beyond to find us the right car and the financial arrangements it took to make it affordable. We highly recommend the dealership and its staff. More

Report | Print

Claudia was exceptional. She listened attentively to my needs, provided insightful recommendations, and never pressured me into making a decision. Her knowledge of the vehicl She listened attentively to my needs, provided insightful recommendations, and never pressured me into making a decision. Her knowledge of the vehicles was impressive, and she made the entire buying process smooth and enjoyable. I highly recommend her to anyone in search of a Lexus. More

Report | Print

I find the dealership staff very professional and thorough both in sales and service. Their willingness to work with you and provide options that makes the buying experience more enjoyable is amazing thorough both in sales and service. Their willingness to work with you and provide options that makes the buying experience more enjoyable is amazing. More

Report | Print

Claudia is excellent. She has taken care of me in the past, as well as my family. No nonsense car buying experience with really friendly staff. She has taken care of me in the past, as well as my family. No nonsense car buying experience with really friendly staff. More

Report | Print