Deven Roman

I had the pleasure of purchasing a certified pre-owned 2021 Lexus ES 350, and I can honestly say that this was the best car-buying experience I have ever had. I initially reached out to my awesome servic 2021 Lexus ES 350, and I can honestly say that this was the best car-buying experience I have ever had. I initially reached out to my awesome service advisor, Deven Roman, and explained that I needed to purchase another Lexus as soon as possible. Deven connected me with Johnny Millaway, and Johnny reached out to me almost immediately to get the process started. Johnny looked into a couple of vehicles that I was considering and invited me to the dealership to take a closer look and test drive them. When I arrived, he had already pulled the cars around front and had them lined up and ready for me. I really appreciated that because it showed me that he had taken the time to prepare before I even got there. After the test drives, I decided which vehicle I wanted, and Johnny handled everything from there. I came back two days later to purchase the car, and the entire process was incredibly smooth. Johnny was friendly, knowledgeable, professional, and made the experience very easy. From beginning the purchase to completing all of the paperwork, everything took about an hour. Sami Keraa handled the finance portion of the transaction, and he was also great to work with. The finance office is usually my least favorite part of buying a car because of the pressure that can sometimes come with purchasing add-ons. Sami was not like that at all. He was extremely pleasant, listened to what I wanted, and made sure I got exactly what I was interested in without making me feel pressured into anything else. I have bought quite a few cars over the years, and I can genuinely say that this was my best car-buying experience ever. A huge thank you to Johnny, Deven, Sami, and the entire Lexus of Wesley Chapel family for making the entire experience such a great one. I truly appreciate your help and professionalism! More

Print

Deven is definitely somebody to avoid at Lexus of Wesley Chapel. He promised he would honor the coupon. The coupon says up to 6 quarts $99.95. I have used that coupon in the past and never was charged Chapel. He promised he would honor the coupon. The coupon says up to 6 quarts $99.95. I have used that coupon in the past and never was charged over that amount (other than taxes). Deven claims my car takes 6.8 quarts so he had to charge me more.... Worst associates to get at Lexus of Wesley Chapel. More

Print

I purchased my first Lexus and the service I received was impeccable. My total experience was an awesome experience. Thank you Wesley Chapel Lexus! A special thanks to Johnny Millaway for all his help and An impeccable. My total experience was an awesome experience. Thank you Wesley Chapel Lexus! A special thanks to Johnny Millaway for all his help and Ana at finance. More

Print

Deven was very professional, thorough, and courteous. The mechanic who worked on my car provided an excellent video explaining everything. Outstanding service!! The mechanic who worked on my car provided an excellent video explaining everything. Outstanding service!! More

Print

I'm always pleased with the services I have received at lexus of wesley chapel. Samantha is my service advisor she is great, takes care of my concerns. Thank you Samantha and Mr.Chris great service manager lexus of wesley chapel. Samantha is my service advisor she is great, takes care of my concerns. Thank you Samantha and Mr.Chris great service manager ever 👍 More

Print

Excellent costumer service and recommend this Lexus dealer service and I give my Service Advisors five star dealer service and I give my Service Advisors five star More

Print

What a pleasant experience! Several weeks ago my wife and I began our search for a new vehicle online. We narrowed the search parameters to vehicles 2021 or newer, with less t Several weeks ago my wife and I began our search for a new vehicle online. We narrowed the search parameters to vehicles 2021 or newer, with less than 30000 miles on their odometer, one owner, and no accidents actively for sale within 100 miles of San Antonio, Florida. We read the Carfax report for each vehicle. We then visited several local dealerships and drove four different makes of sedans and SUVs. After we narrowed our search parameters to the Lexus RX 350, we requested estimates; but, we were very disappointed with the hidden costs. Last week we read the online information concerning a new listing at Lexus of Wesley Chapel. We contacted the dealership and arranged a test drive with Claudia Cohn. The vehicle was better than advertised. We requested an estimate and were pleasantly surprised with the delineation of fees, and that there were no hidden expenses. Claudia went over the specifics; we thanked her and went home. The prior week we had scheduled an oil change for my Lexus ES 350 coincidently for the day after we met Claudia so we requested a revised estimate from her to include an appraisal for the ES 350 as a trade-in. Hands down the appraisal was higher than we expected and better than a national competitor. Claudia’s updated estimate was clean and the purchase price and the dealership fees were considerably less than the quotes and estimates from four different dealerships with similar vehicle offerings. Claudia made the transfer of title and keys special with a bright bow placed on top of the roof. The SUV looked like a Christmas package! Today we drove home with our Lexus Certified, RX 350 SUV ……. More

Print

Claudia is excellent. She has taken care of me in the past, as well as my family. No nonsense car buying experience with really friendly staff. She has taken care of me in the past, as well as my family. No nonsense car buying experience with really friendly staff. More

Print

i am not surprised that the recent purchase of my vehicle went as smoothly as alll the service appointments i have had at this Lexus location! this by far is the best dealership and service dept out of the went as smoothly as alll the service appointments i have had at this Lexus location! this by far is the best dealership and service dept out of the 5 dealership i have been to hands down! thank you Claudia, Devin and Anna Eve More

Print

Daniel was very courteous, informative and I felt comfortable relying on his knowledge with the Lexus I was purchasing. This is the fifth Lexus I have purchased but the first time from this dealersh comfortable relying on his knowledge with the Lexus I was purchasing. This is the fifth Lexus I have purchased but the first time from this dealership. I had the confidence to make this purchase because I felt that I could depend on Michael for inquires at anytime in the future. I know I will come back to Lexus of Wesley Chapel for my next car because of the service Daniel provided. More

Print