Jacob Smith | Page 5

Welcoming staff and easy to work with. Sergio was great and professional made the purchase transaction smooth. Will recommend to others. Sergio was great and professional made the purchase transaction smooth. Will recommend to others. More

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I scheduled a service appointment for my 2023 Jeep Gladiator Diesel after the vehicle would not start and displayed a “Service Throttle Body” message on the dashboard. Your online appointment system a Gladiator Diesel after the vehicle would not start and displayed a “Service Throttle Body” message on the dashboard. Your online appointment system allowed me to book the service, despite your dealership not having diesel technicians. I only learned this after having my Jeep towed to your dealership. This information should have been communicated beforehand, as it resulted in unnecessary towing costs and an additional tow to Carl Burger Jeep to have the warranty work completed. While at the dealership regarding my Jeep, Ryan Marcos showed me a pre-owned 2022 Ram 3500, which I ultimately purchased. Unfortunately, as the purchasing process continued, my frustration grew due to a series of avoidable issues. Although my overall experience at your dealership was subpar, I want to recognize two individuals who provided outstanding service: Service Advisor Kathleen Farris and Sales Associate Ryan Marcos. Despite the dealership’s staffing limitations with diesel technicians, Kathleen was prompt in returning my calls, answered my questions clearly, and provided honest explanations as to why my Jeep could not be serviced under warranty. Similarly, Ryan Marcos was instrumental in completing the sale of the Ram 3500. My frustration was not with him. I n fact, without his efforts, the purchase likely would not have occurred. He consistently returned my calls, did his best to address my questions, and even came in on his day off to finalize the sale. That said, despite Kathleen and Ryan’s efforts, there were several issues that would prevent me from recommending your dealership to family and friends. I am providing this feedback because without it, a business cannot fully understand the customer’s perspective. Because the vehicle was purchased over the weekend, I was unable to have the Ram 3500 detailed at the time of delivery. I specifically requested that the headliner be cleaned. When I returned two day after purchase, I was informed the detailing water machine was broken, with no estimated timeline for repair. After getting the vehicle home, I checked the engine oil and filter status. Both indicated less than 50% life remaining, which was concerning given that the Carfax report showed service had been completed prior to sale. Without an on-site diesel technician, I am left questioning who performed the service and whether it was actually completed, which creates doubt. and distrust. I was also not informed that the vehicle came with only one key fob. This should have been disclosed prior to purchase, as replacing a key fob is expensive. Dealerships typically deduct value from trade-ins for missing keys so a replacement can be made before resale, and no vehicle should be sold with only one key without full disclosure prior to signing the purchase contract. Finally, during the finance process, my wife and I were prepared to walk away from the purchase. Mr. Arturo Hanson interjected his personal political beliefs regarding the current immigration debate. The discussion became uncomfortable enough that my wife suggested we “just buy the car” to end the conversation. Regardless of personal views, political discussions have no place in a professional sales environment and should probably be avoided. In closing, I consider myself a patient and understanding person, and I recognize that businesses and individuals can have difficult days. However, when looking at the totality of these circumstances, I hope you can understand my frustration and use this feedback to improve the experience for future customers. Sincerely, Joseph Clark More

by CABOCLARKS Verified Customer Verified Customer

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Very professional staff was quick and pleasant when we purchased our Jeep. Would highly recommend purchased our Jeep. Would highly recommend More

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Quick promt service. Price was affordable. Service advisor was courteous and professional. Location was convenient. Price was affordable. Service advisor was courteous and professional. Location was convenient. More

by xberesford Verified Customer Verified Customer

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Jay and Alex were great to work with. They gave me many options to find a vehicle in my price range. They gave me many options to find a vehicle in my price range. More

by jim.spooner Verified Customer Verified Customer

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Great team, got me the car i wanted and needed. Highly recommend going car shopping here! Highly recommend going car shopping here! More

by R.m.mcbride Verified Customer Verified Customer

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Since the dealership has switched to the pedder name I have not had a pleasant experience there. I brought my truck in for some maintenance and they refused to work on it due to aftermarket parts that all have not had a pleasant experience there. I brought my truck in for some maintenance and they refused to work on it due to aftermarket parts that all had California compliance stickers and aren’t supposed to void a factory warranty. I picked up my truck and the service worker handed me my keys and paperwork and that was it. No explanation of work completed. I will not be taking my truck there and will never recommend them to anyone. More

by Bdodge89 Verified Customer Verified Customer

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Zara was my salesman and she was very helpful and polite I would rate her 5 out of 5 I would rate her 5 out of 5 More

by mgrossman62 Verified Customer Verified Customer

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Staff was friendly and th process of returning the car back to Jeep was quick and simple back to Jeep was quick and simple More

by mel.defaria Verified Customer Verified Customer

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This car buying experience from the entire staff was above my expectations in terms of respectfulness, communication, and assistance with getting me insured. Ryan is an outstanding sales person, very k above my expectations in terms of respectfulness, communication, and assistance with getting me insured. Ryan is an outstanding sales person, very knowledgeable and trustworthy- made me feel incredibly comfortable through the entire process and went the extra mile to make sure I got an insurance plan for a good rate and super patient with me in purchasing my first car in 20 years. Answered all of my many many questions with high level of competency. I would buy all of my cars in the future from Ryan if possible! More

by mtberg1 Verified Customer Verified Customer

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