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Jacob Z

Overview Reviews (28) Inventory (117)

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Jacob Z

Product Specialist

O'Steen Volkswagen

11401 Philips Hwy
Jacksonville, FL 32256

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5.0

28 Reviews

Overview Reviews (28) Inventory (117)

Dealership Experience

3 yrs

Industry Experience

16 yrs

5.0

28 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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28 Reviews of Jacob Z

June 05, 2025

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Employee Rating

Jacob and the whole dealership helped us a lot and we are very satisfied with our experience. very satisfied with our experience. More

by siddy.subash

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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June 04, 2025

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It was the easiest transaction I’ve done. 90% was done before we even got there. 90% was done before we even got there. More

by rrjs68

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Terrence R

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Jun 04, 2025 -

O'Steen Volkswagen responded

Thank you for the great feedback! We're so glad to hear that the process was smooth and efficient for you. Making your experience easy and hassle-free is always our goal, and it's great to know we hit the mark. We appreciate your business and look forward to helping you again in the future!-AS

March 08, 2025

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Employee Rating

Mat, and Jacoby and Marc save the day and money for me really awesome 👌 guys much love ❤️ really awesome 👌 guys much love ❤️ More

by robinhood197578

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Marc T, Quan R, Andrew L

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Mar 10, 2025 -

O'Steen Volkswagen responded

We appreciate you taking the time to share a 5-STAR review! Please reach out and let us know if there is anything we could have done better. /MM

March 06, 2025

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Employee Rating

I visited the dealership to see if I could trade a 3 week old Honda CRV b/c it was too big and the dash board too complicated for me. I left with a VW Taos old Honda CRV b/c it was too big and the dash board too complicated for me. I left with a VW Taos More

by pattykoch17

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Terrence R

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Mar 06, 2025 -

O'Steen Volkswagen responded

Thank you so much for your wonderful 5-star review! We're thrilled to hear that we were able to help you find the perfect fit with the VW Taos. It's great to know that we could assist in making your transition from the Honda CRV smooth and easy. If you ever need anything in the future or have any questions about your new vehicle, don’t hesitate to reach out. Enjoy your new ride! 😊🚗 *AS

February 24, 2025

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My sales man Jacob was amazing. HIM and sales manager Matt made sure I got the best deal possible. HIM and sales manager Matt made sure I got the best deal possible. More

by jalz1222

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Matthew D, Kelvin F

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Feb 24, 2025 -

O'Steen Volkswagen responded

Thank you for your wonderful review! We're so glad to hear that Jacob and Matt provided you with an excellent experience and made sure you got the best deal. We truly appreciate your feedback and are thrilled you had such a positive experience. If you ever need anything in the future, we're here to help! Enjoy your new ride! *AS

February 24, 2025

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Employee Rating

Jakob was amazing! He and the Sales Manager Mr. Matt got me the exact car I wanted!! Mr. Justin in Service was amazing as well and Mr. John in Parts and Julie the Recep He and the Sales Manager Mr. Matt got me the exact car I wanted!! Mr. Justin in Service was amazing as well and Mr. John in Parts and Julie the Receptionist. They were a very welcoming family during my entire visit :) More

by Bilbrey.justin

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chuck Wrye, Chris N, Justin B, Terrence R, Marc T, Matthew D, Marquis B , John Scoville, Julie Smith, Trey Miller, Andrew Limbrick, Ana G, Quan, Kelvin

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Feb 24, 2025 -

O'Steen Volkswagen responded

Thank you so much for sharing your experience! We’re so happy to hear that Jakob, Mr. Matt, Mr. Justin, Mr. John, and Julie made your visit enjoyable and helped you find the perfect car. It’s wonderful to know you felt like part of the family during your time with us! We’ll be sure to pass along your kind words to the team. If you need anything else, don’t hesitate to reach out. Enjoy your new car! 😊 *AS

February 24, 2025

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Employee Rating

Love the atlas, thanks to Jacob and Kelvin, highly recommend dealing with them anytime you are in the market for a vehicle. recommend dealing with them anytime you are in the market for a vehicle. More

by Bianca88

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Matthew D, Kelvin F

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Feb 24, 2025 -

O'Steen Volkswagen responded

Thank you so much for your kind words! We're thrilled to hear you love the Atlas, and we truly appreciate the shoutout to Jacob and Kelvin. They will be so happy to know they made a positive impact on your experience. If you ever need anything in the future, don't hesitate to reach out. We look forward to working with you again! *AS

February 22, 2025

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Employee Rating

Very knowledgeable and friendly staff. Took only two hours to leave with a new car. Took only two hours to leave with a new car. More

by Joe Pfoh

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Chuck Wrye, Matthew D

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Feb 24, 2025 -

O'Steen Volkswagen responded

Joe, thank you for taking the time to share your 5-STAR review and for trusting O'Steen Volkswagen of Jacksonville for your car buying experience, We look forward to serving you in the future! /MM

Feb 24, 2025 -

O'Steen Volkswagen responded

Thank you for your great review! We’re so glad to hear that our team was able to provide you with a quick and smooth experience. We pride ourselves on being both knowledgeable and friendly, and it’s wonderful to know that came across during your visit. Enjoy your new car, and don’t hesitate to reach out if you need anything! 😊 *AS

January 29, 2025

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Employee Rating

This dealership found me exactly what I wanted and within a good price range as well as in my budget and I am absolutely loving my car a good price range as well as in my budget and I am absolutely loving my car More

by Jennifer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Jan 31, 2025 -

O'Steen Volkswagen responded

Jennifer, Thank you for your kind words! We’re so happy to hear that we could help you find the perfect car within your budget. If you ever need anything or have any questions, we’re always here to help. /MM

January 29, 2025

Dealership Rating

Employee Rating

Jacob is an amazing salesman. Very polite, not pushy and listened to my needs. I usually hate the car buying experience, but this one was enjoyable. Thank you Jacob!! Very polite, not pushy and listened to my needs. I usually hate the car buying experience, but this one was enjoyable. Thank you Jacob!! More

by carifabrizio

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Report | Print

Jan 30, 2025 -

O'Steen Volkswagen responded

We appreciate your kind words and are thrilled that your car-buying experience was a positive one! Enjoy your new car, and thanks again for choosing us! /MM

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