Matthew D
Matthew D at O'Steen Volkswagen

Matthew D

Internet Manager

O'Steen Volkswagen

11401 Philips Hwy
Jacksonville, FL 32256

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4.8
35 Reviews
4.8

35 Reviews

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35 Reviews of Matthew D

April 26, 2026

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Employee Rating

Scott P. was great, attentive and thorough. It had been awhile since our last car purchase, but Scott listened to us and addressed our concerns while patien More

by JJR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Pantin

Apr 27, 2026

O'Steen Volkswagen responded

Thank you so much for sharing your experience! We’re thrilled to hear that Scott P. provided such attentive and thorough support during your visit. It’s great to know he took the time to listen, address your concerns, and walk you through all the modern features of your new Atlas. We’re so glad your return to the car-buying process was an enjoyable one, and we hope you love every mile in your new vehicle. Thank you for choosing O'Steen Volkswagen—we truly appreciate your business and look forward to seeing you again! 🚗-AS

April 24, 2026

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Effortless car buying and every person at Osteen were polite, professional, and willing to help. More

by jney77
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 24, 2026

O'Steen Volkswagen responded

Thank you for your kind words! We're so glad to hear your car buying experience was effortless and that our team made a great impression. Providing polite, professional, and helpful service is what we strive for every day. We truly appreciate your support and hope you enjoy your new vehicle! 🚗-AS

April 17, 2026

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SPOKE WITH FREDDY AND DREW, AS WELL AS TEXTED, FREDDY SENT FULL VIDEO OF THE CARSI WAS INTERESTED IN, THEY MADE THE PROCESS EASY FOR ME AS I FELT COMFORTABLE BUYING FROM THEM AS I FELT NOT TAKEN ADVANTAG More

by BUGXPRT99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Limbrick, Freddy C

Apr 17, 2026

O'Steen Volkswagen responded

Thank you so much for the great review! We’re glad to hear that Freddy and Drew made the process easy and transparent for you. Providing detailed information—like the personalized video—and making sure our customers feel comfortable and confident is exactly what we strive for. It’s awesome to hear your daughter is loving the Tiguan R-Line—such a great choice! We truly appreciate your recommendation and your trust in our team. Enjoy the new ride, and we’re always here if you need anything! 🚗-AS

March 05, 2026

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The staff at the dealership is awesome. They were very patient and understanding about my concerns with my purchase. Matt was great and very transparent in the negotiation, and Chuck the GM More

by Miguel R.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chuck Wrye , Kelvin F, Shane K

Mar 05, 2026

O'Steen Volkswagen responded

Miguel, Thank you so much for taking the time to share your experience! We’re thrilled to hear that Matt, Chuck, Kelvin, and Shane made such a positive impression and went above and beyond to ensure your purchase was smooth and pressure-free. It means a lot that you noticed their dedication and passion for helping our customers. We also appreciate your honest feedback regarding our new finance team member. We’re continuously working to improve, and your insight helps us ensure every part of the process meets the high standard our customers expect.Thank you again for choosing O’Steen VW and for trusting us with your vehicle purchase. We look forward to serving you again in the future! -AS

February 14, 2026

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The dealership is welcoming and Scott and Matt were exceptional! I enjoyed my experience, and in fact decided to buy 2 cars. The only detractor was the delays from the financial/checkout side. My paper More

by Manish
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Pantin

Feb 17, 2026

O'Steen Volkswagen responded

Thank you for sharing your experience! We’re thrilled to hear that Scott and Matt made your visits exceptional and that you enjoyed working with our team enough to purchase not just one, but two cars—and possibly a third! We do apologize for the delays on the financial/checkout side and appreciate your patience while we corrected the paperwork. Your recommendation means a lot to us, and we look forward to helping you with your next vehicle!-AS

February 05, 2026

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Scott was a pleasure to work with! Very friendly and knowledgeable staff. Would recommend to anyone looking for a Volkswagen! More

by kpickering97
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Pantin, Jesse H

Feb 05, 2026

O'Steen Volkswagen responded

Thank you so much for the kind words! We’re thrilled to hear Scott made your experience such a positive one. Our team takes pride in being friendly, knowledgeable, and easy to work with, so it means a lot to hear that. We truly appreciate the recommendation and look forward to helping you again in the future. Enjoy your Volkswagen! 🚗✨-AS

January 18, 2026

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Working with Scott Pantin was great, love my 2026 VW Tiquan SUV SEL. Thanks Scott! More

by Debjo
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Pantin

Jan 20, 2026

O'Steen Volkswagen responded

Thank you for your kind words! We’re thrilled to hear that Scott Pantin made your experience great and that you’re loving your new 2026 Volkswagen Tiguan SEL 🚗✨. Enjoy every mile, and thank you for choosing O'Steen VW. -AS

January 15, 2026

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Alec did an excellent job and was knowledgeable and professional. It was a great experience overall and I really liked working with O'Steen VW. More

by jdowning4
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Jan 15, 2026

O'Steen Volkswagen responded

Thank you so much for the kind words and 5-star review! ⭐️ We’re thrilled to hear that Alec provided excellent, knowledgeable, and professional service. Creating a great experience is always our goal, and we’re so glad you enjoyed working with both Alec and the O’Steen VW team.We truly appreciate your support and look forward to welcoming you back anytime—enjoy the ride! 🚗✨-AS

November 01, 2025

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My experience with O’Steen Volkswagen was amazing! !! This is my 3rd car from them and each time has been great! I would like to thank Scott, Jacob, and Matt for their professionalism and customer se More

by princepessa6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Pantin , Jacob Z

Nov 10, 2025

O'Steen Volkswagen responded

Hi Etan and Melissa, THANK YOU so much for your kind words and for being loyal customers! We’re thrilled to hear that Scott, Jacob, and Matt made each of your experiences smooth, stress-free, and enjoyable. It means a lot to know you feel well taken care of, and we truly appreciate your recommendations. We look forward to serving you for many more vehicles to come!-AS

October 15, 2025

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Employee Rating

As a first time car buyer this was a huge experience for me and O’Steen and its sales team were there for me every step of the way! Scott was my main point of contact and did amazing with explaining things More

by emilyglasgow1902
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Trey M, Scott Pantin

Oct 16, 2025

O'Steen Volkswagen responded

Thank you so much for your amazing review! We're truly honored to have been part of such a big milestone for you. Buying your first car is a memorable experience, and we’re thrilled to hear that Scott and the rest of our team were able to guide you through the process with care and support. We’re so glad we could help make everything smooth and stress-free. Enjoy your new vehicle, and please don’t hesitate to reach out if you ever need anything—we’re always here for you! -AS

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