Jacob Z

Wonderful experience. I’d been car shopping for 3 months & visited 6 dealerships then came across something they had online. Requested the availability and within the next I’d been car shopping for 3 months & visited 6 dealerships then came across something they had online. Requested the availability and within the next few hours Sheila sent me a personalized video saying hello with a tour of the vehicle. I went in the next day. Through the test drive, appraisal, and paperwork they were charismatic and neighborly- especially Scott and Jacob. Thank you to Nathan, Andrew, and Jesse. With this as my 7th vehicle- They are the easiest and most pleasant dealership I’ve been to by far. Recommend 100% More

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After purchasing my new car, I noticed I signed on 5. 09% interest, however our verbal agreement was 4.45%. Unless I misunderstood, however I've emailed my salesperson and he only responded to say someone 09% interest, however our verbal agreement was 4.45%. Unless I misunderstood, however I've emailed my salesperson and he only responded to say someone would be in contact. My last email has gone unanswered. I' More

by sarahmichelle22 Verified Customer Verified Customer

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Scott was great and found me exactly what i was looking for! The customer service and follow up were exceptional. Also, i tend to dread the finance room but Jacob was also great and so helpful. I would rec for! The customer service and follow up were exceptional. Also, i tend to dread the finance room but Jacob was also great and so helpful. I would recommend O’Steen yo my friends. More

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Scott did a great job showing great knowledge of the vehicle while also having a great customer service mindset. We had literally bought a car somewhere else but were getting poor service elsewhere and vehicle while also having a great customer service mindset. We had literally bought a car somewhere else but were getting poor service elsewhere and wanted to check at O’Steen last minute to see if they could sway us. The customer service alone sold us and we walked away the same day with a new lease and canceled our purchase elsewhere. Our finance guy at O’Steen Jacob was great and very helpful. Overall great experience you guys are doing the right thing. More

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The people, the offer, the discussions were well to the point, but it all took to much time: we arrived at 13:00 & left at 17:00. point, but it all took to much time: we arrived at 13:00 & left at 17:00. More

by wolf Verified Customer Verified Customer

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Scott, Andrew and Jacob were friendly, courteous and extremely professional. The entire process was low-pressure and seamless. Easy to give them all 5 stars! extremely professional. The entire process was low-pressure and seamless. Easy to give them all 5 stars! More

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Scott our sales representative was great, very knowledgeable and helpful. I highly recommend Olsteen. I’ve done business with them for over 10 years now. knowledgeable and helpful. I highly recommend Olsteen. I’ve done business with them for over 10 years now. More

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My experience with O’Steen Volkswagen was amazing! !! This is my 3rd car from them and each time has been great! I would like to thank Scott, Jacob, and Matt for their professionalism and customer se !! This is my 3rd car from them and each time has been great! I would like to thank Scott, Jacob, and Matt for their professionalism and customer service. Scott you were so kind and helpful, I will definitely be sending recommendations your way. Matt and Jacob thank you for your patience and working with me on the numbers! We are customers for life. O’Steen VW made buying a car stress free and easy. Thank you all. Etan and Melissa More

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Everyone was extremely nice, service was excellent. Very nice, clean dealership. I would recommend them to anyone who's looking for a quality vehicle Very nice, clean dealership. I would recommend them to anyone who's looking for a quality vehicle More

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A great car experience! It was easy and pretty fast! Everyone was honest and upfront with us. We would definitely buy another car from here! It was easy and pretty fast! Everyone was honest and upfront with us. We would definitely buy another car from here! More

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