Jacque Brown | Page 21

Quick, easy, and handful of quality information So this was my first time buying a brand new car by myself. I walked in very intimidated by horror stories of pushy salesmen and getting taken advanta So this was my first time buying a brand new car by myself. I walked in very intimidated by horror stories of pushy salesmen and getting taken advantage of. I walked into Bel Air Honda and Jaque Brown greeted me right away and showed me to his desk. I told him I'm looking to expand my family next year and need a bigger sedan. I told him I was very interested in the Honda Accord but might have to settle for the Civic depending on pricing. He was very open and understanding to my needs and wants. We reviewed the Accord first: test driving, all the car options that came with it, and then the numbers. We did the very same for the civic. I was totally impressed with the Accord even though it was out of my price range. Jaque completely understood and said it would be possible for me to get in this car today and he would have his Manager come over and introduce himself. I met Chris and he wanted to make sure my experience with top notch and that I felt good about today's outing. I told him I wanted that Accord that so bad and he said he would get things in order so that Jaque and I could get me in this car. Within 2 hours I got a call back that my trade in was worth more and that they could take a little off the top for me and got me under my required monthly payment!!! I was ecstatic! I returned to the dealership within an hour and we got the paper work process started right away. That part is always long but everything went very smoothly and i was NOT bombarded with up sales and extras. I was clearly explained what packages were included and what was being offered. After I declined, it was only explained one more time to just confirm that I knew what I was declining. I could've probably left sooner but ever member of that team was so easy to get along with I couldn't help but laugh and make a few jokes. I will absolutely be telling my friends about my experience at this Honda dealership and directing everyone I can, their way. Thank you for the great experience. More

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Ford Focus 2015 great experience yesterday at Heritage Honda. From The first phone call to my service girl Jenni Low who then put me on with Christian who located t great experience yesterday at Heritage Honda. From The first phone call to my service girl Jenni Low who then put me on with Christian who located the car I was inquiring about and had it brought over to the dealership. Jacque was the man who made the sale that was closed with Mike “Clean Scent” Dowdy! The process was quick and I love the vehicle. I will certainly return if I am in need of another vehicle ! More

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Great experience I felt very comfortable with Kevin guiding me through the process of a buying a new car. He wasn’t pushy and was very knowledgeable. I highly recommen I felt very comfortable with Kevin guiding me through the process of a buying a new car. He wasn’t pushy and was very knowledgeable. I highly recommend Kevin if you’re looking to buy a car! More

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Great Experience!! We had a wonderful experience at Belair Honda! Easy purchase and love our new Honda Pilot. I was nervous about buying a car with so much new technolo We had a wonderful experience at Belair Honda! Easy purchase and love our new Honda Pilot. I was nervous about buying a car with so much new technology but Jacque took plenty of time to explain everything before we left, The warranty options were clearly explained and we were not pressured to add extra things though in the end some of the extras were worth it. We received a fair price and overall are satisfied. More

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Pilate purchase The sales rep and management were very patient trying to get me the vehicle I wanted at a price I was satisfied with. Multiple people worked with me t The sales rep and management were very patient trying to get me the vehicle I wanted at a price I was satisfied with. Multiple people worked with me to make sure I was knowledgeable of the pricing process . Nicole and Jacque were both great, showing us the many features of the Pilate. Nicole went above and beyond, on a super hot day to teach me about the crv and the Pilate and go show me the various colors available on cars on the lot. More

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Awesome dealership to work with! Had my oil changed and tires rotated. The service department at this dealership is exceptional. Service Personnel were knowledgeable polite and friend Had my oil changed and tires rotated. The service department at this dealership is exceptional. Service Personnel were knowledgeable polite and friendly. I give them two thumbs up. More

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Love My New Accord! I haven't bought a new car in 13 years. Jacque was great! Patient, knowledgeable and relaxed and Mike made the financing stuff a breeze. I haven't bought a new car in 13 years. Jacque was great! Patient, knowledgeable and relaxed and Mike made the financing stuff a breeze. More

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Pushy salesman, jack said deal won't be there tomorrow Jack was very pushy on Saturday he said the deal wouldn't be there on Monday. I'm an Army Vet and did not like the way my wife and I were treated. He Jack was very pushy on Saturday he said the deal wouldn't be there on Monday. I'm an Army Vet and did not like the way my wife and I were treated. He was bragging about how he is top sales at this dealership, and he makes deals happen. (not this one). We like the dealership and Honda but took our business elsewhere on Monday. We bought a Honda Accord. The dealership staff was nice, but sorry about the 2 star review. More

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Overall pleasant experience. Salesman Jacque was incredibly knowledgeable and willing to share that knowledge no matter how many times I it took me to understand. He was very pati Salesman Jacque was incredibly knowledgeable and willing to share that knowledge no matter how many times I it took me to understand. He was very patient and confident. I would recommend this dealership and salesman to anyone More

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Excellent customer service My wife and I were shopping different cars and decided to give Honda a look. We stopped in on a very busy memorial day and were immediately greeted by My wife and I were shopping different cars and decided to give Honda a look. We stopped in on a very busy memorial day and were immediately greeted by friendly staff. Our sales consultant Jacque Brown approached us politely and began to talk with us about the different models we were interested in. We had one specific car in mind and he was more than happy to find it for us outside in the rain as we waited. His demonstration of the vehicles functions and tech was top notch and he was very informed about the car. It was refreshing to have a sales person who actually knew and understood the brand he was representing. We were still indecisive about other models and Jacque had no problem showing us civics as well as the accord we were most interested in. Once it came down to negotiations both Jacque and Chris Shroeder did an excellent job explaining things and did their jobs without making us feel uncomfortable throughout the deal negotiations. We took a bit to make our final decision and did not feel pressured. Mike Dowdy also was very friendly and professional with us. The entire staff we dealt with made our purchase experience better than we have had ever before with 10 other new car purchases. We were very happy to return to the honda brand and the buying experience within Bel Air Honda. If you are looking for a Honda we highly recommend Jacque, Chris and the other employees at Bel Air Honda. Top notch service all around. More

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